AT&T Allows Healthcare to Use Tablets and Messaging More Securely

New Communications Tools and Infrastructure Improve Efficiencies for Healthcare Professionals and Patients

Dallas, Texas, January 23, 2012

We live in a world where trillions of messages1 are moving across wireless and wired networks every year. The messages that contain private health information continue to be a focus area for everyone in the healthcare community.

In addition, hospitals and healthcare providers are increasingly relying upon the convenience and flexibility of tablets — particularly in light of the increasing number of healthcare related apps being developed. The challenge facing the healthcare industry is how it can use messaging and tablets in a way that protects their patients’ confidential information.

AT&T* is bringing two highly-secure offers to market to help healthcare providers manage regulatory compliance and the protection of patient privacy in deploying tablets and using messaging.

AT&T Managed Tablets – a highly-secure, end-to-end management solution bundling software and services with certain tablets that is easy to purchase and deploy.

  • The offer enables customers to better regulate the use of tablets by controlling their introduction into the networked environment, ensuring that the devices have the appropriate security capabilities and can be remotely erased if the device is lost or stolen. 
  • By using AT&T Managed Tablets, healthcare systems and hospitals can provide highly-secure access to resources, records and information at the fingertips of healthcare professionals kept in the facility’s information infrastructure — which can provide patients’ information within seconds.
  • AT&T Managed Tablets meets a variety of needs; options range from a fully procured and managed model to a bring-your-own-device model, where AT&T enables an employee’s personal tablet to be ready for use in the healthcare field.

AT&T Global Smart Messaging Suite for Healthcare, Powered by Soprano the mobile messaging platform now includes encrypted outbound messages in support of HIPAA compliance, so patients can opt to receive highly-secure healthcare communications, such as appointment reminders, payment notices and test results.

  • A new messaging application called Cipher enables the transmission of encrypted information.
  • A downloadable application called AT&T Secure Messaging allows for decryption of the message.
  • The platform is available across carriers and on any smartphone or select feature phones.

“Text messaging is proving to be an effective way to engage patients in their care, improve patient satisfaction, and even improve clinical outcomes,” said Dr. Joseph C. Kvedar, Founder and Director of the Center for Connected Health, Partners HealthCare. “Messaging programs have great potential for providing low-cost, accessible, educational messaging to patients, and we look forward to additional applications of these powerful tools for reaching diverse and large patient populations.”

“AT&T is overcoming barriers in mobile healthcare,” said Randall Porter, Assistant Vice President, AT&T ForHealth. “Highly-secure mobile solutions make it simple for providers and patients alike to adopt new mHealth technologies.”

Healthcare providers can see demonstrations of these solutions at booth #3829 at HIMSS12 in Las Vegas from Feb. 20 - Feb. 24, 2012.