Letter to AT&T Customers

Dallas, Texas, October 31, 2012

Dear AT&T Customers:

Our deepest concerns and thoughts are with the victims of Hurricane Sandy as we begin to see the full devastation of this unprecedented storm.

Our disaster response team at AT&T has been fully engaged and working around the clock to ensure the flow of wireless and wireline services in the affected areas.

In recognition of these extraordinary times, AT&T will assist impacted customers by extending the late-payment window for customers who are behind, waiving late payment fees, and not disconnecting services because of non-payment.     

In advance of the storm, AT&T staged emergency response equipment in strategic locations to help combat disruptions in service and ensure a fast recovery.  While these efforts have helped us restore service to the vast majority of our cell sites in the Northeast, we are still working through some issues in the most heavily impacted areas.  We appreciate your patience as we work to gain access to some facilities, repair damages and restore service to its full capacity.

Our thoughts are with the millions who have been touched by this storm.  We’ll continue to work around-the-clock and do all we can to restore service for our customers as quickly as possible.


Steven Hodges

Regional President—Northeast
AT&T Mobility