AT&T Provides Free Emergency Phone Services to Southern California Fire Victims
Los Angeles, California, November 19, 2008
In response to all the fires burning in Southern California, AT&T is making available a number of services to support customers displaced by the fires.
AT&T is making voice mail, call forwarding services and installation of a phone line available free of charge for 30 days for displaced customers, as many fire victims find themselves without an established means for sending and receiving calls to family members, insurance agencies and other important contacts.
- Call Forwarding automatically forward calls to any phone number customers choose.
- Remote Call Forwarding allows customers to dial in and direct normal home phone calls to another number from any phone.
- Message Center allows users to retrieve messages left at their home phone line from any location as well leave a greeting telling callers their status.
Customers displaced by the fires can call 1-888-338-3291 from Monday through Friday 7:00 a.m. to 7:00 p.m. to set up the free phone services. Customers needing assistance should leave their contact information so an AT&T service representative can call them back within 24 hours.
"The necessity to communicate with family, friends and loved ones becomes even more vital during a crisis," said Melba Muscarolas, vice president and general manager, AT&T West. "The voice mail equipment is located inside the AT&T core network and facilities which are outside of the fire damaged area. With call forwarding, fire victims can direct incoming calls to their home to the telephone number of their choice to ensure they are receiving their phone calls."
Again, customers displaced from their homes by the fire can call AT&T at 1-888-338-3291 for information regarding these services.
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