AT&T TV cancellation policy

AT&T TV cancellation policy

Here's all the info you need to cancel your service.

 

Cancellation policy

 

You may cancel your AT&T TV service for any reason within 14 days of purchase without paying an Early Termination Fee (ETF). All fees and charges paid prior to cancellation shall be fully refunded. If you cancel after 14 days (except as otherwise required by state law) and are subject to a term commitment, you must pay an Early Termination Fee.

Your included AT&T TV device

If customer fails to return the device within the 14-day period or returns a device that is damaged, customer agrees to pay a non-return fee of $120. We reserve the right to charge this fee to the payment method on file.

Purchased AT&T TV devices

Device paid in full: If customer has paid for the device in full and fails to return it within the 14-day period or returns a damaged device, a refund will not be issued.

Device paid on installment plan: A full refund will be issued once the device is returned, without damage, within the 14-day time period.

To cancel service:

  • Ask the account owner to contact us.
  • Have your AT&T TV user ID handy.

To return devices:

  • Devices picked up at an AT&T store should be returned to the same store within 14 days of receiving the device. Devices provided by an AT&T Ready To GoSM agent should be returned to an AT&T corporate owned store within 14 days of receiving the device.
  • Devices received in the mail should be returned via mail within 14 days of shipment date, using the return label provided in the original packaging or at an AT&T corporate owned store. If you need a return label, please call us at 800.288.2020.
 
For more info


Early termination policy

 

You’ll be charged an Early Termination Fee (ETF) if you disconnect your AT&T TV service more than 14 days after activation and you have a term commitment. The ETF is prorated and reduced for each month that your TV service is active. The applicable ETF will appear on your bill as Early Termination Fee within 3 bill periods.

ETF example (amounts are estimates):

ETF is $360 and the term commitment is 24 months
Months in service Prorated ETF
1 $360*
2 $345
3 $330
4 $315
5 $300
6 $285
7 $270
8 $255
9 $240
10 $225
11 $210
12 $195
13 $180
14 $165
15 $150
16 $135
17 $120
18 $105
19 $90
20 $75
21 $60
22 $45
23 $30
24 $15
* No ETF if the service is canceled within 14 days of service activation.