AT&T TV cancellation policy

AT&T TV cancellation policy

Here's all the info you need to cancel your service or return your equipment.

 

Cancellation policy

 

Your AT&T TV service

You may cancel your AT&T TV service for any reason within 14 days of purchase (except as otherwise required by law) without paying an Early Termination Fee (ETF). All fees and charges paid prior to cancellation shall be fully refunded. If you cancel service after 14 days and are subject to a term commitment, you must pay an Early Termination Fee.

To cancel service: The account owner should contact us and have their AT&T TV user ID handy.

Return your included AT&T TV device: The AT&T TV device included with your service at no additional cost must also be returned within 14 days of purchase. If you fail to return the device within the 14-day period or return a device that is damaged, you agree to pay a non-return fee of $120. We reserve the right to charge this fee to the payment method on your AT&T TV account.

Your purchased AT&T TV devices

You may cancel your AT&T TV device(s) order and return the device within 14 days of purchase in order to receive a full refund.

To cancel an order: The account owner should contact us and have their AT&T TV user ID handy.

Device paid in full: For devices paid in full, a full refund will be issued once the device is returned, without damage, within the 14-day time period.  

Device paid on installment plan: For devices purchased with an installment plan, a full refund will be issued once the device is returned, without damage, within the 14-day time period. If you fail to return the device timely, or return a damaged device, you will be automatically charged for the outstanding balance per the terms of your retail installment agreement. We reserve the right to charge this fee to the payment method on your AT&T TV device account in accordance with the terms of the retail installment agreement.

How to return AT&T TV devices

Devices picked up at an AT&T store: Devices picked up at an AT&T store should be returned to the same store within 14 days of receiving the device. Devices provided by an AT&T Ready To GoSM agent should be returned to an AT&T corporate owned store within 14 days of receiving the device.

Devices received by mail: Devices received in the mail can be returned via mail within 14 days of shipment date, using the return label provided in the original packaging or at an  AT&T corporate owned store. If you need a reprint of your United States Postal Service return label or have questions about returns, please call us at 800.288.2020.

 
For more info


Early termination policy

 

You’ll be charged an Early Termination Fee (ETF) if you disconnect your AT&T TV service more than 14 days after purchase and  within your 24-month  commitment. The maximum ETF is $360, prorated at $15 per month, for each month remaining on your 24-month commitment. We reserve the right to charge an ETF to the payment method on your account.

ETF example (amounts are estimates):

ETF is $360 and the term commitment is 24 months
Months in service Prorated ETF
1 $360*
2 $345
3 $330
4 $315
5 $300
6 $285
7 $270
8 $255
9 $240
10 $225
11 $210
12 $195
13 $180
14 $165
15 $150
16 $135
17 $120
18 $105
19 $90
20 $75
21 $60
22 $45
23 $30
24 $15
*No ETF if the service is cancelled within 14 days of purchase.