AT&T TV cancellation policy
Here's all the information you need to cancel your AT&T TV service or return your equipment.
Cancellation policy

Your AT&T TV service

You may cancel your AT&T TV service for any reason within 14 days of purchase (except as otherwise required by law) to receive a full refund of all fees and charges paid prior to cancellation. If you cancel after 14 days of purchase, you will not receive any refund or credit for any partial-month period or unwatched content.

  • AT&T TV service with a 2-year contract: If you cancel service after 14 days of purchase and are subject to a term commitment, you must pay an Early Termination Fee (ETF). (See Early Termination Policy  for details)

  • Your included AT&T TV device: If you purchased AT&T TV service with a 2-year agreement, the AT&T TV device included with your service at no additional cost must also be returned within 14 days of purchase. If you fail to return the device within the 14-day period or return a damaged device, you agree to pay a non-return fee of $120. We reserve the right to charge this fee to the payment method on your AT&T TV account.
     

To cancel service: The account owner should contact us with their AT&T TV user ID handy. Once your AT&T TV service is cancelled, you can continue accessing your service through the end of your monthly billing cycle.

 

Your purchased AT&T TV devices

You may cancel your AT&T TV device(s) order and return the purchased device within 14 days of purchase in order to receive a full refund.

To cancel an order: The account owner should contact us with their AT&T TV user ID handy.

Device paid in full: For devices paid in full, a full refund will be issued once the device is returned, without damage, within the 14-day time period.  

Device paid on installment plan: For devices purchased with an installment plan, a full refund will be issued once the device is returned, without damage, within the 14-day time period. If you fail to return the device timely, or return a damaged device, you will be automatically charged for the outstanding balance per the terms of your retail installment agreement. We reserve the right to charge this fee to the payment method on your AT&T TV device account in accordance with the terms of the retail installment agreement.

 

How to return AT&T TV devices

Devices picked up at an AT&T store: Devices picked up at an AT&T store should be returned to the same store within 14 days of receiving the device. Devices provided by an AT&T Right To You℠ agent should be returned to an AT&T corporate owned store within 14 days of receiving the device.

Devices received by mail: Devices received in the mail can be returned via mail within 14 days of shipment date, using the return label provided in the original packaging or at an  AT&T corporate owned store. If you need a reprint of your United States Postal Service return label or have questions about returns, please call us at 800.288.2020.

Devices received by AT&T TV Authorized Dealer: Devices received from an Authorized Dealer should be returned within 14 days of receiving the device either by United States Postal Service mail or returned to an AT&T corporate owned store. Please call 800.288.2020 to request a United States Postal Service return label be emailed to you.

 

For more info

Cancel your service

Early termination policy

If you purchased AT&T TV service with a 2-year contract, you’ll be charged an Early Termination Fee (ETF) if you disconnect your AT&T TV service more than 14 days after purchase and within your 24-month  commitment. The maximum ETF is $360, prorated at $15 per month, for each month remaining on your 24-month commitment. We reserve the right to charge an ETF to the payment method on your account.

 

ETF example (amounts are estimates):

Months in service
Prorated ETF
1
$360*
2
$345
3
$330
4
$315
5
$300
6
$285
7
$270
8
$255
9
$240
10
$225
11
$210
12
$195
13
$180
14
$165
15
$150
16
$135
17
$120
18
$105
19
$90
20
$75
21
$60
22
$45
23
$30
24
$15
*No ETF if the service is cancelled within 14 days of purchase.