Keeping you connected.
It’s what we’ve always done.
It’s what we’ll always do.
As we navigate the COVID-19 health crisis, we offer 24/7 online support to keep you
connected and entertained.
  • Staying connected

    From help with your bill to keeping your home connected, we’re helping you focus on what matters most.

  • 24/7 online support

    Need to add services? Manage your account? New to self-service? Our online tools are here to help.

  • Keeping you entertained

    We’re adding additional channels to TV packages for DIRECTV and U-verse customers to keep the whole family happy.

  • Trending topics

    These are the questions people are asking right now.

If you’re an enterprise or small business customer looking for support,get help here.

Staying connected

  • How can I get the most from my home internet?

    To maximize your home internet speeds, try the following:

    Use Smart Home Manager *
    AT&T Smart Home Manager provides information about your home Wi-Fi including the ability to:
    ·         See and change your wi-fi name and password
    ·         View connected devices and test internet speeds
    ·         Create profiles and enable parental controls
    ·         Learn more about how wi-fi extenders can maximize coverage of your home
    ·         Troubleshoot and get support from our virtual assistant

    Sign in to get started or download the app to your mobile device. 
    *AT&T Smart Home Manager is available to AT&T Internet Service customers with a compatible AT&T Wi-Fi Gateway. Limited to Wi-Fi network. AT&T Smart Wi-Fi Extender(s) sold separately.

    Optimize your internet speed
    Learn about how to optimize your connection.

    Explore speed upgrades
    If faster speeds are available at your address, you’re able to upgrade your services through myAT&T. Explore options.

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  • Will my service be cancelled if I can’t pay my bill on time?

    AT&T is proud to support our customers by pledging that, for the next 60 days (as of March 13, 2020), we won’t terminate service and will waive late payment fees of any wireless, home phone or broadband residential or small business customer due to an inability to pay their bill as a result of the coronavirus pandemic.

    Additionally, we’re waiving domestic wireless plan overage charges for data, voice, or text for residential or small business wireless customers incurred because of economic hardship related to the coronavirus pandemic.

    If you’re concerned about your service, learn about scheduling payment arrangements here.

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  • Can I get my late fees or data overage charges waived if I am impacted by COVID-19?

    We know that many people are experiencing economic hardships as a result of the coronavirus pandemic.

    AT&T is keeping you connected 24/7. As part of this effort, we'll waive:

        • late payment fees for postpaid wireless, home phone, internet, U-verse TV, and DIRECTV.

        • domestic postpaid wireless plan overage charges for data, voice or text.

    Have your user ID and password ready and submit a waiver request here.

    Please allow one to two billing cycles to see your credit, if applicable.

    This waiver applies to these fees or charges incurred from March 13, 2020 to May 13, 2020. You’ll see the fees or charges on your bill, but we’ll give you a credit to cover them.

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  • What is AT&T doing to help customers?

    We’re proud to support our customers. Starting March 13, 2020, residential customers who experience economic hardship related to the coronavirus pandemic will get additional relief for the next 60 days. For these customers, we will:

    •     •  Not terminate postpaid wireless, home phone or broadband service because of inability to pay due to disruptions caused by the coronavirus pandemic.
    •     •  Waive late payment fees for postpaid wireless, home phone, broadband service or DIRECTV.
    •     •  Waive overage charges for domestic postpaid wireless plan overage charges for data, voice or text.

    Request a late payment or overage charge waiver. You will need your user ID and password.


    Additional ways we’re helping our customers:

    •     •  Unlimited AT&T Home Internet – All AT&T consumer home internet wireline and Fixed Wireless Internet customers can use unlimited internet data. We continue to offer internet access for qualifying limited income households at $10 a month through our Access from AT&T program
    •     •  Extended equipment returns – We’re temporarily extending the timeframe to return your DIRECTV, U-verse TV, or AT&T Internet equipment from 21 days to 60 days. Get more information.
    •     •  More mobile hotspot data – Through May 13, we’re automatically increasing mobile hotspot data by 15GB/mo. for each line on an unlimited plan that currently includes a monthly tethering allotment. Learn how to setup your mobile hotspot.
    •     •  Free shipping and waived fees Through May 13, all online device purchases or upgrades will get free express shipping, plus AT&T will waive or credit activation, upgrade and restocking fees. Wireless customers will also get 20% off accessories when you order through att.com/accessories.

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  • What is AT&T PREPAID doing for customers?

    We’re working to make sure you have the connectivity you depend on.  Because we’re a prepaid service, we don’t charge late fees. If you need flexibility on your PREPAID plan, we offer daily and per-minute plans that may suit your needs.

    AT&T is also offering additional services to keep you connected, including an automatic 10GB/mo. of additional data for existing customers for 60 days (as of Friday March 27, 2020) and a new $15/mo. for 2GB of data with unlimited talk and text offer. Learn more about both here.

    To make changes to your plan, sign in to your account.

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  • Are AT&T retail stores open?

    Select retail stores will stay open Monday through Saturday with reduced opening hours. To ensure proper social distancing, we're limiting the number of customers allowed in our stores at the same time.

     

    We encourage wireless, DIRECTV, and U-verse customers to use myAT&T for upgrades, bill payments, and troubleshooting. This will allow our employees to focus on critical customer needs in-store. 

     

    Check for open retail stores and hours here.

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  • Is AT&T Waiving home internet data caps?

    All AT&T consumer home internet wireline customers, as well as Fixed Wireless Internet, can use unlimited internet data. 

    Additionally, we’ll continue to offer internet access for qualifying limited-income households at $10 a month through our Access from AT&T program. We’ve expanded eligibility to Access from AT&T to households participating in the National School Lunch Program and Head Start. Additionally, we’re offering new Access from AT&T customers two months of free service.

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  • How can I optimize my wireless plan and devices for work, study, and play?

    Existing Wireless Customers

    Sign in to att.com or myAT&T to upgrade, change, and add select AT&T services to your existing account:

    • 1. Sign in to your account
    • 2. Go to Account overview
    • 3. If you have more than 1 account, choose the one you want to change
    • 4. Select Change or Manage my plan
    • 5. Do one of the following:
        • • View your current plan
        • • Change plan
    • 6. Follow the prompts to finish up

     

    New customers

     

    Create a personal hotspot

    A Mobile Personal Hotspot allows you to share your mobile data connection with other devices like laptops and tablets.  All you need is a capable device and a compatible wireless plan.

    • View your plan detailsto see if Mobile Hotspot is included. You can change your plan if it’s not included.
    • • Get step-by-step instructions on how toset up Mobile Hotspot here.
    •   Explore Mobile Hotspot troubleshooting solutions by device here.
    • • If your laptop or tablet is able to connect to a wireless network you can alsoset up a data-only plan for your device.

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  • How do I check for outages in my area?
  • What kind of support is AT&T offering for communities?

    AT&T is planning on being here to help you stay connected throughout the COVID-19 pandemic. We’re supporting consumers, first responders, families, and businesses across the country. See our full list of relief and support here.

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24/7 online support

  • I don’t typically use online resources – where do I start?

    Wireless, DIRECTV, and U-verse customers
    You can manage your account with myAT&T. Create an account online or use the myAT&T app.

    Already have an account but not sure of your credentials to sign in?
    Find your User ID here or reset your password here.

    Learn more about the myAT&T app and find out how to use it here.
    For additional assistance with online self-service, engage with an expert here.

    Internet customers can also use AT&T Smart Home Manager to find useful information about your home Wi-Fi network.
    *AT&T Smart Home Manager is available to AT&T Internet Service customers with a compatible AT&T Wi-Fi Gateway. Limited to Wi-Fi network.

    AT&T PREPAID customers
    Create an account here.

    AT&T TV customers
    Use your credentials to log in here.

    AT&T TV NOW customers
    Use your credentials to log in here.

    AT&T Community Forums
    Find answers to questions about AT&T's products and services. Get support, share tips, and more. Start here.

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  • How can I pay my bill?

    Online payment options

    myAT&T
    Sign in to myAT&T and pay your bill using your checking or savings account. We also accept American Express®, Discover®, Mastercard®, and Visa® debit or credit cards. Find out how to pay online.

    Online with a fast payment
    No sign-in needed. Find out how to make a fast payment

     

    Other payment options

    Pay by cash

    A select number of retail stores across the nation will stay open Monday through Saturday, 11 a.m. to 7 p.m. local time. To locate retail stores that will remain open, please visit our store tracker here.

    Authorized Payment Locations are also accepting payments. Find a location here, but make sure to call ahead to the location to confirm, if open, opening hours.

    AT&T PREPAID customers
    Refill your balance online, over the phone, with an AT&T PREPAID card, or in cash. Find out how.

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  • Can I get my late fees or data overage charges waived if I am impacted by COVID-19?

    We know that many people are experiencing economic hardships as a result of the coronavirus pandemic.

    AT&T is keeping you connected 24/7. As part of this effort, we'll waive:

        • late payment fees for postpaid wireless, home phone, internet, U-verse TV, and DIRECTV.

        • domestic postpaid wireless plan overage charges for data, voice or text.

    Have your user ID and password ready and submit a waiver request here.

    Please allow one to two billing cycles to see your credit, if applicable.

    This waiver applies to these fees or charges incurred from March 13, 2020 to May 13, 2020. You’ll see the fees or charges on your bill, but we’ll give you a credit to cover them.

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  • Are technicians still making appointments?

    AT&T cares about the health of our customers and employees, and we’re being cautious.

    Therefore, we'd like to let you know that our technicians may not enter your home if anyone there is: sick or quarantined; has traveled to a high-risk Level 3 country in the last 14 days see (CDC Link) (including changing planes or trains there); or has been in close contact with anyone with coronavirus or who has traveled to or through a high-risk country in the last 14 days.

    You can check your current appointment status or make changes here.

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  • Where can I reset my password?

    Wireless, DIRECTV, and U-verse customers

    You can easily reset your password, or you can select Forgot password on the myAT&T  sign-in page.

    For additional assistance with online self-service, engage with an expert here.

    AT&T PREPAID customers
    You can easily reset your pin or password.

    AT&T TV customers
    Select Forgot password on the sign-in page.

    AT&T TV NOW customers
    Select Forgot password on the sign-in page.

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  • How can I get support and help with troubleshooting?

    Wireless

    Find help and support about your device, plans, upgrades, orders, and voicemail here.

    TV

    Choose your service for dedicated help and support:

    DIRECTV
    U-verse TV
    AT&T TV

    Internet

    Use AT&T Smart Home Manager* to get information about your home Wi-Fi network. Sign in to:

    •    • See and change your Wi-Fi name and password
    •    • View connected devices and test internet speeds
    •    • Create profiles and enable parental controls
    •    • Learn more about how Wi-Fi extenders can maximize coverage of your home
    •    • Troubleshoot and get support from our virtual assistant
    *AT&T Smart Home Manager is available to AT&T Internet Service customers with a compatible AT&T Wi-Fi Gateway. Limited to Wi-Fi network. AT&T Smart Wi-Fi Extender(s) sold separately.

     

    AT&T Community Forums

    Find answers to questions about AT&T's products and services. Get support, share tips, and more. Start here.

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  • Where can I find my User ID?

    Wireless, TV, and Internet customers

    You can find your User ID here or select Forgot User ID on the myAT&T sign-in page. You’ll need to provide the email address associated with that ID. If you can’t remember the email address, select Forgot contact email here.

     

    If you can’t find the account you’re looking for when you sign in, you may have more than 1 User ID. The Forgot contact email section will allow you to search for your User IDs using additional details.


    Get more information here.
    For additional assistance with online self-service, engage with an expert here.

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  • How can I make changes to my service?

    Wireless, DIRECTV, and U-verse customers

    1. Sign in to your account
    2. Go to Account overview
    3. If you have more than 1 account, choose the one you want to change
    4. Select Change or manage my plan
    5. Do one of the following:
    ○ View your current plan or package
    ○ Change plan or channels
    6. Follow the prompts to finish up

    Learn more about making changes to your service.

    AT&T PREPAID customers
    1. Sign in to your account
    2. Select Plans
    3. Follow the prompts to Change your plan

    Learn more about making changing to your AT&T PREPAID plan.

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  • I don’t typically shop online – where do I start?

    The fastest and most convenient way to place a new order or modify an existing service is online. Almost everything you can do in an AT&T store or via customer service can be done on att.com or, for existing customers, myAT&T. And AT&T offers fast, free, no-contact delivery to your doorstep for many of our products. Existing customers can choose Curbside Pickup in select locations. 

    Through May 13, AT&T will waive or credit activation, upgrade and restocking fees for online device purchases or upgrades. 

    Existing Wireless, TV, and Internet customers
    Sign in to myAT&T to upgrade or change your service or to add select AT&T services to your existing account.

    New customers
    Start by selecting the product you’re interested in:

    Wireless
    TV
    Internet
    TV & internet bundles
    PREPAID

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Keeping you entertained

  • Is AT&T offering any additional content to subscribers during this time?

    To keep DIRECTV and U-verse customers entertained we’re offering free previews of our premium channels and movies straight from theaters. Find out more and learn how to watch here.

    We’ve also added additional channels to all DIRECTV and U-verse packages for customers who don’t already have them.

    News: BBC World News, CNBC, CNN, CNN International, Fox Business Network, Fox News Channel, MSNBC, One America News Network

    Entertainment: American Heroes, Aspire, AWE, AXS TV, Comedy.TV, Cooking Channel, Crime & Investigation, Destination America, Discovery Life, DIY Network, Eleven Sports, FM, Fuse, FX Movie Channel, fyi, Great American Country, GSN, Hallmark Channel, Hallmark Movies & Mysteries, HDNET MOVIES, IFC, Justice Central, LMN, MGM HD, MTV Live, Nat Geo WILD, OWN, Oxygen, Science Channel, ShortsTV, Smithsonian Channel, Sony Movie Channel, SundanceTV, The Weather Channel, Travel Channel, TV One, UPtv, WGN America

    Kids: Discovery Family, Disney Jr., Disney XD, Nick Jr., Universal Kids

    Spanish Language: Azteca,Bandamax, Canal 22 Internacional, CANAL ONCE, Centroamérica TV, Cine Estelar,Cine Mexicano, Cine Nostalgia, Cinelatino, De Película, De Película Clásico,Discovery En Español, Discovery Familia, Enlace, Estrella TV, FOROtv, Galavisión,GoITV, History En Español, HITN, MegaTV, Multimedios, Nuestra Tele, Pasiones,Telefe, TUDN, TV Chile, Televisión Española, UNIVERSO, Univision tlnovelas,ViendoMovies, V-me, WAPA América

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  • How can subscribers watch entertainment content?

    AT&T TV, DIRECTV, and U-verse TV customers can watch and stream live TV and thousands of on-demand movies and shows–including kids programming–on your TV, desktop computer, and laptop. If you’re a DIRECTV customer, you’ll need to connect your receiver to the internet to watch on-demand content. 

    You can also watch on your mobile device and tablet via the AT&T TV, DIRECTV, and U-verse TV app. Sign in with your credentials to get started.

    Kids On Demand

    We’ve got a range of kids content available on-demand from Nickelodeon, Disney, and Cartoon Network. You can search by show, movie, or recommended age.

    New customers

    AT&T TV

    Learn more about AT&T TV, including home delivery and self-setup options here

    DIRECTV

    Learn more about DIRECTV here

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Trending topics

  • Can I get my late fees or data overage charges waived if I am impacted by COVID-19?

    We know that many people are experiencing economic hardships as a result of the coronavirus pandemic.

    AT&T is keeping you connected 24/7. As part of this effort, we'll waive:

        • late payment fees for postpaid wireless, home phone, internet, U-verse TV, and DIRECTV.

        • domestic postpaid wireless plan overage charges for data, voice or text.

    Have your user ID and password ready and submit a waiver request here.

    Please allow one to two billing cycles to see your credit, if applicable.

    This waiver applies to these fees or charges incurred from March 13, 2020 to May 13, 2020. You’ll see the fees or charges on your bill, but we’ll give you a credit to cover them.

    Back to top of page

  • I don’t typically use online resources – where do I start?

    Wireless, DIRECTV, and U-verse customers

    You can manage your account with myAT&T. Create an account online or use the myAT&T app.

    Learn more about the myAT&T app and find out how to use it here.
    For additional assistance with online self-service, engage with an expert here.

    AT&T PREPAID customers
    Create an account here.

    AT&T TV customers
    Use your credentials to log in here.

    AT&T TV NOW customers
    Use your credentials to log in here.

    Back to top of page

  • How can I get the most from my home internet?

    To maximize your home internet speeds, try the following:

    Use Smart Home Manager *
    AT&T Smart Home Manager provides information about your home Wi-Fi including the ability to:
    • See and change your wi-fi name and password
    • View connected devices and test internet speeds
    • Create profiles and enable parental controls
    • Learn more about how wi-fi extenders can maximize coverage of your home
    • Troubleshoot and get support from our virtual assistant

    Sign in to get started or download the app to your mobile device. 
    *AT&T Smart Home Manager is available to AT&T Internet Service customers with a compatible AT&T Wi-Fi Gateway. Limited to Wi-Fi network.

    Optimize your internet
    Learn about how to optimize your connection.

    Explore speed upgrades
    If faster speeds are available at your address, you’re able to upgrade your services through myAT&T. Explore options.

    Back to top of page

  • Will my service be cancelled if I can’t pay my bill on time?

    AT&T is proud to support our customers by pledging that, for the next 60 days (as of March 13, 2020), we won’t terminate service and will waive late payment fees of any wireless, home phone or broadband residential or small business customer due to an inability to pay their bill as a result of the coronavirus pandemic.

    Additionally, we’re waiving domestic wireless plan overage charges for data, voice, or text for residential or small business wireless customers incurred because of economic hardship related to the coronavirus pandemic.

    If you’re concerned about your service , learn about scheduling payment arrangements here.

    Back to top of page

Quick links

  • Download the myAT&T app

    Manage your account, right at your fingertips.
       

    Get the app
  • Visit a store

    Some stores are temporarily closed. Please confirm hours and locations near you.

    Find a store
  • Get more help

    Our online tools are ready to help you, 24/7.
       

    Get online support
We’re taking steps to do our part
Get the latest updates on our response to the health crisis.