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Help manage your account online
New to self-service or just want to find some info fast? Here are some answers and resources to help.
How can I manage my AT&T accounts online?

Manage your wireless, TV, phone, and internet accounts with myAT&T. Create an online account or use the myAT&T app. Learn more about the app

Some DIRECTV customers may have to sign in at

Have AT&T PREPAIDSM? Create a PREPAID account

Looking for more help with online self-service? Chat with an expert

Where can I find my AT&T user ID or reset my password?

Looking for your wireless, TV, internet, or home phone info? Here’s how to find it.

User ID

Find your user ID or choose Forgot user ID on the myAT&T sign-in page. Make sure you have the email address associated with that ID. If you can’t remember the email address, select Forgot contact email.

Can’t find the account you’re looking for when you sign in? You may have more than one User ID. Use Forgot contact email to search for your User IDs  .


Reset your password or select Forgot password on the myAT&T sign-in page.

Want more help? Chat with an expert

Where can I find my AT&T PREPAID user ID and reset my password?

User ID

Your user ID is your 10-digit wireless number.


Learn how to rest your PIN or password

How do I update my contact info?

It’s important to make sure we have the right details to get in touch with you. Have your user ID and password handy, then:

      1.  Go to your Contact info.

      2.  If you have more than one account, select the account to update.

      3.  Choose the Phone, Email, or Address tab.

      4. Select Edit to update the billing phone numbersbilling email, or billing address.

      5.  Select Save

Good to know: If your DIRECTV account isn’t bundled with another service, or you didn’t get an AT&T user ID when you ordered your service, go to to view and make changes to your info.

What if my DIRECTV account isn’t recognized on

Try signing in at

Get help with your username and password.

For additional support and guidance, visit the DIRECTV Help Center.

How can I pay my AT&T bill or AT&T PREPAID balance due?

Pay AT&T bills online

Sign in and make a payment for your wireless, internet, tv, or home phone bill using your checking or savings account. We also accept American Express®, Discover®, Mastercard®, and Visa® debit or credit cards.

Don’t want to sign in? No problem. Choose the fast payment option.

Pay AT&T bills with cash  

To see if a local retail store is open to accept a cash payment, check our store tracker.

Authorized Payment Locations also accept payments. Learn where to find a location. Make sure to call ahead to the location to confirm store hours.

Pay AT&T Prepaid balance due

Refill your balance online, over the phone, or at an AT&T retail store. Find out how

Can I make payment arrangements for my bill?

If you can’t pay your bill by your due date, you may be eligible to set up a payment arrangement. It keeps your service active while letting us know when and how you’ll pay your balance. Here’s how to set one up:

   1.  Go to Make a payment arrangement.

   2.  Pick the date you want to schedule your payment (not all dates are available and late fees may apply). 

   3.  Select your payment method and follow the prompts.

   4.  Review the payment details, then select Submit.

Learn more about payment arrangements

How can I make changes to my AT&T service?

Wireless, internet, phone, or TV plans

   1.  Sign in to myAT&T.

   2.  Select Change or manage my plan for the service you want to update.

   3.  Do one of the following:

          -  View your current plan or package.

          -  Change plan or channels.

   4.  Follow the prompts to finish up.


   1.  Sign in to your account.

   2.  Select Plans.

   3.  Follow the prompts to Change your plan.

Learn more about making changes to your AT&T PREPAID plan

Can I suspend any of my AT&T services online?

Suspend service

You can place residential AT&T Internet, AT&T Phone, U-verse TV, DIRECTV, or Fixed Wireless Internet on a temporary hold for 60 days.. To be eligible for a suspension, your service has to have been active for 30 days, and your account must be current. During this time you:

  • Will have limited or no access to the service(s) on hold
  • Won’t have a monthly plan charge.
  • May be responsible for monthly equipment or other AT&T fees as well as any applicable surcharges and taxes.

Have AT&T Internet, AT&T Phone, or U-verse TV on a combined bill? You can’t suspend these services individually.  A request to suspend will apply to all of these services on the combined bill.

Heads up: We can’t process an online suspend request for business accounts or if your service is already suspended.

Submit an online suspend request

Restore service

Want to restart your service before the suspension period ends? If you asked us to suspend your service you can submit an online request to restore.

If your services are on a military suspend, we can’t process an online request to restore. Contact us to restore your services

What services can I cancel online?

You can cancel residential DSL High Speed Internet or Traditional Home Phone online (business accounts aren’t eligible). If you cancel either service, and change your mind, we may not be able to restore the service or phone number to your location. If your service is:

  • Part of a bundled discount, the price of remaining services (if any) may revert to then-existing price for such a service. 
  • Part of a combined bill, the remaining service(s) will continue to be billed unless cancelled.
  • Subject to a term plan, you’ll be subject to any early termination fee associated with that plan.

Submit an online cancel request

Want to cancel a different service? Find out how to cancel your service

How is AT&T supporting communities impacted by COVID-19?
We’re here to help you stay connected throughout the COVID-19 pandemic. We’re supporting consumers, first responders, families, and businesses across the country. See how we’re providing support
Keep you connected at home
Get tips to get the most from your internet for work, study, and streaming. Plus, learn where to find your favorite shows or movies.
How can I optimize my AT&T internet speeds?

Optimize your connection

With work and school both happening at home, everyone is using the internet. Find tips to get the most from your internet.

Use Smart Home Manager

Have AT&T Internet or Fixed Wireless Internet? With AT&T Smart Home Manager, it’s easy to see what’s happening with your home network and manage it. You can:

-  See and change your Wi-Fi name and password

-  Manage connected devices

-  Test internet speed to your Wi-Fi gateway

-  Create profiles and turn on parental controls

-  Troubleshoot and get support from our virtual assistant

Ready to check it out? Sign in to Smart Home Manager or download the app to your mobile device.

Heads up: Smart Home Manager is available if you have a compatible Wi-Fi gateway. You can buy AT&T Smart Wi-Fi Extender(s) separately.

Explore speed upgrades

If faster speeds are available at your address, you can upgrade through myAT&T. See what you can get

How can I make the most of my home office?

Still working from home? We’ve got tips and ideas to help make it a little easier.

Find ways to improve your home office


Can I use my wireless device as a mobile hotspot?

AT&T Wireless

If you have a compatible plan and capable phone or tablet, you can use it as a hotspot to share your mobile data connection, up to the allotment of mobile hotspot data included in your plan (or up to your total plan data allotment for the month if you are on a shared data plan). Here’s how:

   1.  Go to Change my plan and choose See plan details.

   2.  If your plan is a Mobile Share plan or, if you have an unlimited plan, look for Mobile Hotspot. If you have either, you're good to go. If you don’t, then your current plan doesn’t support it. Try looking for current plans that do.


With a compatible plan and device, you can use your AT&T PREPAID device as a mobile hotspot. Here’s how:

   1.  Sign in to your account and choose Plans.

   2.  Select Plan details.

   3.  Look for Mobile hotspot. Is it there? You're good to go. Don’t see it? Your current plan doesn’t support them. Close plan details and look for plans that do. Or, go to Add-ons.

Learn how to set up a mobile hotspot

Where do I find help for my AT&T products and services?


Find help and support for your device, plans, upgrades, orders, and voicemail. 

Go to wireless support


Get equipment, receiver, and device help. Choose your service:

AT&T TV | DIRECTV | U-verse TV  


Explore network and equipment help. Choose your service:

DSL | Internet | Fixed Wireless Internet

AT&T Community Forums

Find answers to questions about AT&T products and services. Get support, share tips, and more. Our community members typically respond within the hour. Join the conversation!

Want more help with online self-service? Chat with an expert

How do I check for outages in my area?
Check for outages at
How can I watch AT&T entertainment content?

If you have AT&T TV, DIRECTV, and U-verse TV, you can watch and stream live TV and thousands of on-demand movies and shows—including kids' programming—on your TV, desktop computer, and laptop. If you’ve got DIRECTV, you must to connect your receiver to the internet to watch on-demand content. 

You can also watch on your mobile device and tablet via the AT&T TV, DIRECTV, and U-verse TV apps. Sign in with your credentials to get started.

Kids on Demand

We’ve got a range of kids content available on-demand from Nickelodeon, Disney, and Cartoon Network. You can search by show, movie, or recommended age.

Looking for TV service?

   -  Learn more about AT&T TV, including home delivery and self-setup options.

   -  Learn more about DIRECTV

Support first responders
Serving America’s first responders is our mission. Learn how we keep our front line heroes connected.
What is the role of AT&T in the FirstNet network?
After a rigorous, competitive process, the First Responder Network Authority selected AT&T as the nationwide public safety broadband network provider. AT&T is responsible for building and maintaining the entire network, including deploying the Core Network and assuming operational, financial, and technical responsibilities associated with the first responder network, while also offering FirstNet services. This first of its kind public-private partnership is driving innovative solutions for public safety, allowing public safety to cost-effectively advance its capabilities.
What is the role of public safety in the creation of the FirstNet network?
Public safety officials have worked closely with – and been a part of - the First Responder Network Authority since its inception in 2012.  FirstNet’s outreach and consultation efforts have connected with more than 1.8 million public safety stakeholders across the country, consulting extensively with each single point of contact (SPOC) in each of the 50 U.S. states, five territories, and the District of Columbia, as well as local/municipal/tribal/federal and public safety leaders. FirstNet also coordinates with and receives input from the public safety community through the Public Safety Advisory Committee (PSAC), which provides guidance and public safety subject matter expertise.
Be here for you
It may take longer to reach us by chat or phone, and our store hours have changed. But, we’re still open for business and here for you.
Are AT&T retail stores open?

Select retail stores will stay open Monday through Saturday with reduced hours. To ensure proper social distancing, we're limiting the number of customers allowed in our stores at the same time and offering curbside pickup for online orders at open AT&T stores for existing customers.

We encourage existing wireless, DIRECTV, U-verse TV, and internet customers to use myAT&T for upgrades, bill payments, and troubleshooting. This will allow us to focus on critical customer needs in-store. 

Check for open retail stores and hours here.

Are technicians still making appointments?

AT&T cares about the health of our customers and employees, and we’re being cautious.

Therefore, we'd like to let you know that our technicians may not enter your home if anyone there is: sick or quarantined; has traveled to a high-risk Level 3 country (see CDC list) in the last 14 days (including changing planes or trains there); or has been in close contact with anyone with coronavirus or who has traveled to or through a high-risk country in the last 14 days.

You can check your current appointment status or make changes here.

What delivery options are available?

We've offer several delivery options to help provide a safe envrionment. For online orders, in addition to free shipping we now offer free curbside pickup at select locations fo existing customers. 

Curbside Pickup at open AT&T stores

Existing customers can select Curbside Pickup in your cart at checkout. When your order is ready for pickup, we’ll send you an email to let you know. When you arrive, we’ll walk your order out to you.

Learn more about curbside pickup

How can I buy AT&T products and services online?

The fastest and most convenient way to place a new order or modify an existing service is online. Almost everything you can do in an AT&T store or via customer service can be done on or, for existing customers, myAT&T.

And AT&T offers fast, free, no-contact delivery to your doorstep for many of our products. Existing customers can choose Curbside Pickup in select locations.

Current wireless, TV, and internet customers

Sign in to myAT&T to upgrade or change your service or to add select AT&T services to your existing account.

New customers

Start by selecting the product you’re interested in:




TV & internet bundles


Have an enterprise or small business account?We can help.