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Some DIRECTV customers may have to sign in at directv.com.
Have AT&T PREPAIDSM? Create a PREPAID account
Looking for more help with online self-service? Chat with an expert
Looking for your wireless, TV, internet, or home phone info? Here’s how to find it.
Find your user ID or choose Forgot user ID on the myAT&T sign-in page. Make sure you have the email address associated with that ID. If you can’t remember the email address, select Forgot contact email.
Can’t find the account you’re looking for when you sign in? You may have more than one User ID. Use Forgot contact email to search for your User IDs .
Want more help? Chat with an expert
It’s important to make sure we have the right details to get in touch with you. Have your user ID and password handy, then:
1. Go to your Contact info.
2. If you have more than one account, select the account to update.
3. Choose the Phone, Email, or Address tab.
4. Select Edit to update the billing phone numbers, billing email, or billing address.
5. Select Save.
Good to know: If your DIRECTV account isn’t bundled with another service, or you didn’t get an AT&T user ID when you ordered your service, go to directv.com to view and make changes to your info.
Try signing in at directv.com.
For additional support and guidance, visit the DIRECTV Help Center.
Pay AT&T bills online
Sign in and make a payment for your wireless, internet, tv, or home phone bill using your checking or savings account. We also accept American Express®, Discover®, Mastercard®, and Visa® debit or credit cards.
Don’t want to sign in? No problem. Choose the fast payment option.
Pay AT&T bills with cash
To see if a local retail store is open to accept a cash payment, check our store tracker.
Authorized Payment Locations also accept payments. Learn where to find a location. Make sure to call ahead to the location to confirm store hours.
Pay AT&T Prepaid balance due
Refill your balance online, over the phone, or at an Authorized Payment Location. Find out how
Wireless, internet, phone, or TV plans
2. Select Change or manage my plan for the service you want to update.
3. Do one of the following:
· View your current plan or package.
· Change plan or channels.
4. Follow the prompts to finish up.
AT&T PREPAIDSM plans
1. Sign in to your account.
2. Select Plans.
3. Follow the prompts to Change your plan.
You can place residential AT&T Internet, AT&T Phone, U-verse TV, DIRECTV, or Fixed Wireless Internet on a temporary hold for 60 days.. To be eligible for a suspension, your service has to have been active for 30 days, and your account must be current. During this time you:
- Will have limited or no access to the service(s) on hold
- Won’t have a monthly plan charge.
- May be responsible for monthly equipment or other AT&T fees as well as any applicable surcharges and taxes.
Have AT&T Internet, AT&T Phone, or U-verse TV on a combined bill? You can’t suspend these services individually. A request to suspend will apply to all of these services on the combined bill.
Heads up: We can’t process an online suspend request for business accounts or if your service is already suspended.
Want to restart your service before the suspension period ends? If you asked us to suspend your service you can submit an online request to restore.
If your services are on a military suspend, we can’t process an online request to restore. Contact us to restore your services
You can cancel residential DSL High Speed Internet or Traditional Home Phone online (business accounts aren’t eligible). If you cancel either service, and change your mind, we may not be able to restore the service or phone number to your location. If your service is:
- Part of a bundled discount, the price of remaining services (if any) may revert to then-existing price for such a service.
- Part of a combined bill, the remaining service(s) will continue to be billed unless cancelled.
- Subject to a term plan, you’ll be subject to any early termination fee associated with that plan.
Want to cancel a different service? Find out how to cancel your service
To maximize your home internet speeds, try the following:
Use Smart Home Manager*
AT&T Smart Home Manager provides information about your home Wi-Fi® including the ability to:
- See and change your Wi-Fi name and password
- View connected devices and test internet speeds
- Create profiles and enable parental controls
- Learn more about how Wi-Fi extenders can maximize coverage of your home
- Troubleshoot and get support from our virtual assistant
*AT&T Smart Home Manager is available to AT&T Internet Service customers with a compatible AT&T Wi-Fi Gateway. Limited to Wi-Fi network.
Optimize your internet speed
Learn about how to optimize your connection.
Consider Wi-Fi Extenders**
Wi-Fi Extenders can increase Wi-Fi coverage in your home by reducing dead zones. Sign in to check eligibility and find the best solution for you
** AT&T Smart Wi-Fi Extender(s) sold separately.
Explore speed upgrades
If faster speeds are available at your address, you’re able to upgrade your services through myAT&T. Explore options
Current wireless customers
Sign in to to upgrade, change, and add select AT&T services to your existing account:
1. Sign in to myAT&T.
2. Select Change or Manage my plan.
3. Do one of the following:
· View your current plan.
· Change plan.
4. Follow the prompts to finish up.
Set up a mobile hotspot
A Mobile Hotspot allows you to share your mobile data connection with other devices like laptops and tablets. All you need is a capable device and a compatible wireless plan.
· View your plan details to see if Mobile Hotspot is included. You can change your plan if it’s not included.
set up a data-only plan for your device.
Find help and support about your device, plans, upgrades, orders, and voicemail here.
Choose your service for dedicated help and support:
Use AT&T Smart Home Manager* to get information about your home Wi-Fi network. Sign in to:
· See and change your Wi-Fi name and password
· View connected devices and test internet speeds
· Create profiles and enable parental controls
· Learn more about how Wi-Fi extenders can maximize coverage of your home
· Troubleshoot and get support from our virtual assistant
*AT&T Smart Home Manager is available to AT&T Internet Service customers with a compatible AT&T Wi-Fi Gateway. Limited to Wi-Fi network. AT&T Smart Wi-Fi Extender(s) sold separately.
AT&T Community Forums
Find answers to questions about AT&T products and services. Get support, share tips, and more. Start here.
AT&T TV, DIRECTV, and U-verse TV customers can watch and stream live TV and thousands of on-demand movies and shows—including kids programming—on their TV, desktop computer, and laptop
You can also watch on your mobile device and tablet via the , and U-verse TV apps. Sign in with your credentials to get started.
Kids On Demand
We’ve got a range of kids content available on-demand from Nickelodeon, Disney, and Cartoon Network. You can search by show, movie, or recommended age.
Learn more about AT&T TV, including home delivery and self-setup options here.
Learn more about DIRECTV here
Select retail stores will stay open Monday through Saturday with reduced hours. To ensure proper social distancing, we're limiting the number of customers allowed in our stores at the same time and offering curbside pickup for online orders at open AT&T stores for existing customers.
We encourage existing wireless, DIRECTV, U-verse TV, and internet customers to use myAT&T for upgrades, bill payments, and troubleshooting. This will allow us to focus on critical customer needs in-store.
Check for open retail stores and hours here.
AT&T cares about the health of our customers and employees, and we’re being cautious.
Therefore, we'd like to let you know that our technicians may not enter your home if anyone there is: sick or quarantined; has traveled to a high-risk Level 3 country (see CDC list) in the last 14 days (including changing planes or trains there); or has been in close contact with anyone with coronavirus or who has traveled to or through a high-risk country in the last 14 days.
You can check your current appointment status or make changes here.
We've offer several delivery options to help provide a safe envrionment. For online orders, in addition to free shipping we now offer free curbside pickup at select locations fo existing customers.
Curbside Pickup at open AT&T stores
Existing customers can select Curbside Pickup in your cart at checkout. When your order is ready for pickup, we’ll send you an email to let you know. When you arrive, we’ll walk your order out to you.
Learn more about curbside pickup
The fastest and most convenient way to place a new order or modify an existing service is online. Almost everything you can do in an AT&T store or via customer service can be done on att.com or, for existing customers, myAT&T.
And AT&T offers fast, free, no-contact delivery to your doorstep for many of our products. Existing customers can choose Curbside Pickup in select locations.
Current wireless, TV, and internet customers
Sign in to myAT&T to upgrade or change your service or to add select AT&T services to your existing account.
Start by selecting the product you’re interested in:
Working to be there for you
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