We’re here to help
Let’s get started, [user].
User ID: [slid] . Choose a different account
Did you experience an outage between December 25 - 28, 2020 because of the Nashville explosion? Let us know.
We'll apply a partial-month credit for each day, partial or full, you were without any of the following AT&T services:
- • AT&T Wireless
- • AT&T Phone
- • AT&T Home Phone
- • U-verse TV®
- • AT&T Internet
- • Tennessee
- • Kentucky
- • Alabama
- • Indiana
- • Georgia
- • Illinois
- • Missouri
Plus, we’re automatically waiving any wireless data, talk, and text overages from December 27, 2020 to January 1, 2021 in 1,166 ZIP Codes across these states:
We’re also automatically waiving domestic, long-distance wireline voice (VOIP and traditional home phone) overage charges from December 25, 2020 through January 1, 2021 for customers who experienced an outage.
Here’s what to do
First, submit this form. We’ll see if you’re eligible for an outage credit. If you're eligible, we'll let you know your credit amount between 7 – 10 days.
Don’t see all of your services listed? Be sure to sign in with the correct ID.
Please select atleast one service to proceed