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Did you experience an outage between December 25 - 28, 2020 because of the Nashville explosion? Let us know.

We'll apply a partial-month credit for each day, partial or full, you were without any of the following AT&T services:

  • • AT&T Wireless
  • • AT&T Phone
  • • AT&T Home Phone
  • • U-verse TV®
  • • AT&T Internet

  • Plus, we’re automatically waiving any wireless data, talk, and text overages from December 27, 2020 to January 1, 2021 in 1,166 ZIP Codes across these states:

    • • Tennessee
    • • Kentucky
    • • Alabama
    • • Indiana
    • • Georgia
    • • Illinois
    • • Missouri

    We’re also automatically waiving domestic, long-distance wireline voice (VOIP and traditional home phone) overage charges from December 25, 2020 through January 1, 2021 for customers who experienced an outage.

    Here’s what to do

    First, submit this form. We’ll see if you’re eligible for an outage credit. If you're eligible, we'll let you know your credit amount between 7 – 10 days.

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