Economic hardship self-certification

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Are you a California customer facing financial hardship with one of these services?

  • • AT&T Wireless (AT&T PREPAIDSM not included)
  • • A residential home phone service
  • • A small business account with 5 or fewer voice lines

Are you a New York residential or small business customer (25 or fewer employees) facing financial hardship with an account balance due prior to June 24, 2021 with one of these services?

  • • AT&T Wireless (AT&T PREPAID not included)
  • • Phone or internet service

Let us know by selecting Submit. Once you do, payment of such service or late fees or disconnection for non-payment of such service will be delayed through:

  • • Limited time for California
  • • December 21, 2021 for New York


Important: Was your account suspended or disconnected?
Contact us to learn how to restore your service.

By selecting Submit, you affirm you’re facing financial hardship and acknowledge we’ll use this info in accordance with our Privacy Policy.

New York customers: Selecting submit means that you attest due to the COVID-19 state of emergency, which began on or after March 7, 2020, you have experienced a change in financial circumstances.

Please select atleast one service to proceed