LIVE SHOPPING ASSISTANCE

You're covered with our Virtual Experts

Bringing the best of retail online everyday
Virtual experts are available Mon. - Fri. 7am - 11pm CT, Sat. 8am - 9pm CT, and Sun. 9am - 8:30pm CT.
Start video chat

How it works

Step one

Select Start video
chat
above

Enter your preferred phone number
when our chat portal opens.

Step two

Look for a call from us

While this is a video call, you’ll never
be on camera.

Step three

Enjoy shopping with one of our virtual experts!

Check out the latest phones, add a family member to your plan or switch to AT&T.

Shop online anytime
Our experts are available Mon.-Fri. 7AM-11PM CT, Sat. 8AM-9PM CT, and Sun. 9AM-8:30PM CT.
If those times don't work, you can shop online, anytime.
phone-icon
Phones & devices
wireless-plan-icon
Wireless plans
deals-icon
Our latest deals
ATT-5G-icon
AT&T 5G
Looking for account support instead?

Choose from the options below to get your account questions answered.


Get wireless support

Ask the AT&T community

Contact us with additional questions
Frequently asked questions
  • What is live shopping assistance?
    Live shopping assistance is a live, one-way video experience for you to talk with our virtual experts about the best device and unlimited plan for you.
  • Who can benefit most from live shopping assistance?
    Working with a virtual expert allows you to shop from the comfort of your own home. Our virtual experts can help you set up new service with AT&T, or add a line, and guide you through the process of picking out the best unlimited plan and phone to meet your needs.
  • How do I get my order?
    Orders are shipped to your home within 2-3 business days.