911 Emergency Calling Limitations

HIPCS terminals (handsets and speakerphones) will not work during a broadband service outage, or where there is a loss of power. Consequently, a station user cannot dial 911 from an HIPCS terminal during such outages.

911 emergency response services may not be able to automatically identify the number or street address from which you are calling if the Registered Service Address for the telephone is not current. Under the terms of the contract, you are responsible for providing AT&TIS with the Registered Service Address of each station, and to keep that information current.

If you are calling 911 from a HIPCS terminal, and you are not at the Registered Service Address for that HIPCS terminal, emergency response service may not be able to identify your current location and may not be able to dispatch emergency response service.

Do not use the Click-to-Call feature to place 911 calls.

Do not use a Virtual Private Network (VPN) connection or other remote access service to place 911 calls.