1. Mobile Protection for AT&T Prepaid includes both Mobile Insurance for AT&T Prepaid and ProTech for AT&T Prepaid. Mobile Insurance for AT&T Prepaid is underwritten by Continental Casualty Company, Chicago, IL, a CNA Company, and administered by Asurion Protection Services, LLC (in Iowa, Lic. #1001002300; in California, Asurion Protection Services Insurance Agency, LLC, Lic. #0D63161; and, in Puerto Rico, Asurion Protection Services of Puerto Rico, Inc.), a licensed agent of CNA. All applicable taxes and surcharges extra. For coverage details or a list of eligible devices and deductibles, visit
  2. Claims for replacement devices approved by 11:59 p.m. CT will be shipped and, in most cases, delivered the next day. Deliveries to Alaska, Hawaii, Puerto Rico, and the U.S. Virgin Islands cannot be shipped for next-day delivery. Claims may be fulfilled with new or refurbished phones of the same model or other models of like kind or quality, which have been previously opened and/or used and may contain original or non-original manufacturer parts). See for details on these phones. Colors, features, and accessory compatibility are not guaranteed.
  3. Screen repair: $49 deductible applies. Limited to eligible devices in select areas. Newly launched device models may not be eligible for screen repair. Visit or call 866.727.1998 to check current eligibility. Same-day repair option depends upon claim approval time, parts availability, and technician availability. Repairs are performed by an Asurion-certified technician and come with a 12-month limited warranty. Repairs may use new or refurbished parts, and may contain original or non-original manufacturer parts, and may void the manufacturer warranty. Some phone models may not be eligible for screen repair. Go to to look up eligible phones and available locations, all subject to change at any time.
  4. The Photo Storage app: Requires a compatible device with AT&T Wireless service. Technical limits may prevent certain features from working on all devices. App functionality requires the device to be powered on and connected to the internet. Data charges may apply for app download and app usage. Accuracy, availability, and timeliness are not guaranteed. Free version of the app with limited features is also available. Photo Storage app provided by Asurion Mobile Applications, LLC. Only available for devices running iOS® 9.0 and up, or Android® 5.0 and up. There may be limitations on the size of each video that can be backed up and secured.