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  1. Claims for replacement devices approved by 11 p.m. ET will be shipped and, in most cases, delivered the next day. Deliveries to Alaska, Hawaii, Puerto Rico, and the U.S. Virgin Islands cannot be shipped for next-day delivery. Claims may be fulfilled with new or refurbished phones of the same model or other models of like kind or quality, which have been previously opened and/or used and may contain original or non-original manufacturer parts). See brochure and terms and conditions for important details.