2. Claims for replacement devices approved by 11:59 p.m. CT will be shipped and, in most cases, delivered the next day. Deliveries to Alaska, Hawaii, Puerto Rico, and the U.S. Virgin Islands cannot be shipped for next-day delivery. Claims may be fulfilled with new or refurbished phones of the same model or other models of like kind or quality, which have been previously opened and/or used and may contain original or non-original manufacturer parts). See att.com/prepaidprotection for details on these phones. Colors, features, and accessory compatibility are not guaranteed.