Return orders placed online: If your order is not exactly what you were hoping for, you can return or exchange it for another product. Our 14-day return policy applies to all orders. The full return policy can be found at https://www.att.com/shop/wireless/returnpolicy.html. For orders placed online, there will be no restocking fee for returns made within the 14-day return policy. If you placed your order online and picked up in store, you must return to a company-owned retail store in order to have the restocking fee waived. Waiver of fee subject to change.
To make a return, you can visit a nearby AT&T store or ship back to AT&T with the prepaid return shipping label. Make sure to include all original packaging and components such as battery, charger, manual, etc. At this time exchanges can only be completed in company-owned stores.
Free Shipping and Returns
You've found the perfect device or wireless accessory and we know you want it fast! We have several options available to choose, you decide how and when you want to receive your order.
Buy online, pick up in store
Returns & In-store exchanges
Shipping for all orders is subject to order processing, inventory availability, credit approval, and validation of shipping address and other information. If there is any issue with your order, we will do our best to contact you as soon as possible by email.
More information available at https://www.att.com/shop/wireless/free-shipping.html