AT&T Maintenance Plan
This article applies to AT&T local home phone service. Don't have traditional phone service? Click here for U-verse Voice service or click here for Wireless service.
LINE-BACKER and AT&T EQUIPMENT MAINTENANCE PLAN are maintenance plans that protect you against costly repairs to your telephone wiring and equipment. These maintenance plans are available for a nominal monthly fee.
LINE-BACKER covers repairs to inside wiring and phone jacks. Use our online tool, Troubleshoot & Resolve, to submit a repair assistance ticket. Reporting an issue and checking status require logging into your online account. If you prefer to speak to a representative, please contact us.
AT&T EQUIPMENT MAINTENANCE PLAN (EMP) - provides extended maintenance coverage for home telephones, caller ID units and AT&T purchased High Speed Internet/DSL equipment (modems, routers and gateways) when they experience mechanical or electrical failure. EMP offers local voice and High Speed Internet/DSL customers a complete equipment coverage solution for a small Monthly Recurring Charge.
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