AT&T Multi-Device Protection Pack program details

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AT&T Multi-Device Protection Pack: Includes Multi-Device Insurance, ProTech support, the ProTech app, and the Photo Storage app. Must enroll primary device within 30 days of new activation or device upgrade unless currently enrolled in Mobile Insurance or Mobile Protection Pack. Monthly charges ($34.99) billed directly to your wireless account. Cancel any time. All applicable taxes and surcharges extra. Multi-Device Insurance: Covers up to 3 eligible devices. Devices: Primary device must have active AT&T wireless plan (excluding AT&T PREPAID℠). Wi-Fi only laptops and tablets (not connected to AT&T wireless service) must have Windows® Vista, OS X®, Android®, or iOS or newer operating systems. Coverage benefits for these devices start 30 days following enrollment. Deductibles: Standard deductibles apply and are billed to your account. Declining deductibles may apply based on eligibility. Coverage: Coverage for loss, theft, accidental physical or liquid damage, and mechanical or electrical malfunction after expiration of manufacturer warranty period. Claim limits: Six shared claims within any consecutive 12-month period. Maximum value of $1,500 per occurrence. Claims may be fulfilled with new, or AT&T Certified Restored, equipment of the same model or other models of like kind and quality. AT&T Certified Restored is previously opened and/or used equipment, which may be refurbished or remanufactured and may contain original or non-original replacement parts. See att.com/certifiedrestored for details on these devices. Colors, features, and accessory compatibility are not guaranteed. Wi-Fi tablets and laptops may be repaired or replaced with new or refurbished equipment of the same model of like kind and quality, at the discretion of the insurer.

Multi-Device ProTech support: Available for covered devices only; support provided by AT&T Mobility LLC. ProTech app and Photo Storage app: Requires compatible phone or tablet with AT&T wireless service. Technical limitations may prevent certain features from working on all devices. App functionality requires device to be powered on and connected to the Internet. Data charges may apply for app download. Accuracy, availability, and timeliness are not guaranteed. ProTech app and Photo Storage app are provided by Asurion Mobile Applications, LLC. Additional restrictions apply. All applicable taxes and surcharges are extra. The insurance component of Multi-Device Protection Pack is underwritten by Continental Casualty Company, a CNA company (CNA), Chicago, IL, and administered by Asurion Protection Services, LLC (in Iowa, license #1001002300; in California, Asurion Protection Services Insurance Agency, LLC, California license #OD63161; in Puerto Rico, Asurion Protection Services of Puerto Rico, Inc.), a licensed agent of CNA.

Terms & Conditions: For coverage details, see att.com/mdppterms.

Next-day replacement: Claims fulfilled with a replacement device and approved by 6 p.m. ET will be shipped and, in most cases, delivered the next day. Deliveries to Alaska, Hawaii, Puerto Rico, and U.S. Virgin Islands cannot be shipped for next-day delivery.

Screen repair: $49 deductible applies. Limited to eligible devices in select areas. Newly launched device models may not be eligible for screen repair. Go to phoneclaim.com/att or call 866.562.8662 to check current eligibility. Same-day repair option depends on claim approval time and technician availability. Repairs are performed by an Asurion-certified technician and come with a 12-month warranty from Asurion. Repairs for connected devices may use new or refurbished parts, may contain original or non-original manufacturer parts, and may void the manufacturer warranty. Declining deductibles are not applicable to screen repair, and selecting screen repair option will not impact customer's declining deductible eligibility. Some colors of eligible devices are not covered. Eligible devices and available areas are both subject to change at any time.

Declining deductibles: Continuously enrolled customers who remain claim-free for 6 consecutive months save 25% off the standard deductible and at 12 consecutive months or more save 50% off the standard deductible.

The ProTech app and Photo Storage app require a compatible device with AT&T wireless service. Technical limits may prevent certain features from working on all devices. App functionality requires device powered on and connected to the Internet. Data charges may apply for app download. Accuracy, availability, and timeliness are not guaranteed. Free versions of the apps with limited features are also available. Data charges may apply. The ProTech app and Photo Storage app are provided by Asurion Mobile Applications, LLC, and are only available for devices running iOS 9.0 and up or Android 5.0 and up. For additional details, as well as full Terms & Conditions, go to att.com/protech.

IDnotify is provided by a third-party provider, Experian, and is available to customers enrolled in AT&T Mobile Protection Pack or AT&T Multi-Device Protection Pack, separate from insurance or ProTech benefits. For full Terms & Conditions for IDnotify, go to IDnotify.com/att. For all questions regarding IDnotify services, call Experian at (877) 890-9369 or go to IDnotify.com/att.