Existing Customers*

As a former Centennial Wireless customer, you may have questions about the merger with AT&T. Feel free to bookmark this page as your one-stop resource for answers. If for any reason we aren't able give you the information you need here, we'll help you get headed in the right direction.

Find it fast provides quick information about where to pay your bill, get a new phone and calling plan, and more. In addition, we've listed answers to customers' frequently asked questions. If you don't see the answer to your question here, dial 787-717-9500 for assistance.

Important information about your existing service

You are probably wondering about how this merger will impact your wireless service. AT&T wants to assure you that you do not need to make any changes to your current service at this time if you do not wish to do so. Your phone number and rate plan will not change. Your mobile phone will continue working so you can keep connecting with friends and family over your current network. There have been no changes to your Customer Care contact numbers, your billing, or how you make your payments.

If you wish to make changes to your current service, we will gladly help you.

Upgrade your current phone?

You can upgrade your phone and select a new one from the best selection of devices. An upgraded phone may require a new two-year agreement depending on the plan you choose. Visit an AT&T store today and we will be happy to show you all your options. Find a store near you.

Change your current rate plan?

If you would like to switch to AT&T service and select a new rate plan, you can do so at an AT&T retail store. When you select your new AT&T rate plan, you get great value with features like A-List with Rollover®, which gives you unlimited calling to up to 10 numbers on any network nationwide (including landlines) and lets you keep your unused Anytime Minutes. Find a store near you.

If you would like to make a change to your current Centennial rate plan, you can do so by visiting a former Centennial store or calling (787) 717-9500.

Add a line to your account?

Need to add another line to your account? You can switch to AT&T service and select a new FamilyTalk® plan. To do so, visit an AT&T store and we'll be glad to help you. Find a store near you. You will not be able to add new lines to your existing Centennial account.



Find it fast

I want to... Here's how
Manage my Centennial Wireless account Click here to Manage my Account
   
Find a store Shop online at att.com/wireless
or visit a store

*Applies only to Centennial customers in Puerto Rico and the U.S. Virgin Islands