Frequently Asked Questions
Q. If I'm a former Centennial Wireless customer, how does this merger affect my contract with Centennial?
A.Centennial customers will be able to remain under their current contracts until further notice. However, they may also choose to move to AT&T products and services, with no early termination fees or activation fees for their new AT&T service.
Q. Can I use my existing Centennial Wireless phone when I move to AT&T service?
A. You can use your existing Centennial Wireless phone with your existing Centennial service. However, if you decide to change to AT&T, since AT&T and Centennial Puerto Rico operate wireless service on different network technologies, you must select an AT&T handset when you migrate, so you can fully enjoy the benefits of your AT&T service.
Q.What is going to happen with my Home Phone and Instant Internet services?
A.Your services will remain the same. You don't need to make any changes to your account at this time. However, you can migrate your mobile internet service to AT&T to start enjoying the benefits of the 3G network, the fastest network in Puerto Rico and the United States.
Q.What changes will I see to my phone and features?
A.You do not need to make any changes to your current service at this time if you do not wish to do so. Your phone number and rate plan will not change. Your mobile phone will continue working so you can keep connecting with friends and family over your current network. There have also been no changes to your Customer Care contact numbers, your billing, or how you make your payments.
Q. Will an early termination fee apply if I have a contract with the former Centennial Wireless company and I upgrade to AT&T?
A.. No. Early termination fees will not apply if you upgrade to AT&T products and services.
Q. Will an early termination fee apply if I have a contract with the former Centennial Wireless company and I switch to a wireless company other than AT&T?
A.Yes. Early termination fees will apply if you switch to a wireless company other than AT&T.
Q. What are the AT&T bill cycles and due dates?
A. Bill cycles are determined by your market and activation or upgrade date. When you activate or upgrade to AT&T, your account is placed on the closest upcoming bill cycle to minimize first bill pro-rations.
Q. What if I upgrade to AT&T, and then decide to go back to my Centennial device and rate plan?
A. We're sorry, we are unable to move you back to the former Centennial devices and rate plans once you have switched to AT&T.
Q. Once I upgrade to AT&T, how do I reach customer service from my cell phone?
A. Please dial 611 directly to reach AT&T Customer Care.
Q. Can Detailed Billing be removed from the AT&T accounts?
A. In an effort to reduce waste, by default AT&T does not provide detailed billing on paper bills. However, customers are able to access bill details online at www.att.com/mywireless. Customers may also add Detailed Billing to their paper bills for $1.99/mo for each subscriber.
Q. When will I be able to use Mobile to Mobile with all AT&T customers?
A. When you switch to AT&T this is just one of the great benefits of upgrading to an AT&T phone and plan.
Q. Will an activation fee be assessed when I move to AT&T?
A.No, you will not be charged an activation fee when you move your service to AT&T.
Q. What types of parental controls are available to AT&T subscribers?
A.AT&T offers a product called Smart Limits for WirelessSM, a web-based application that enables parents to set limits for their children's messaging, downloading, browsing, and outbound calling habits. More information on Smart Limits is available at www.att.com/smartlimits.
Q. Does AT&T require a new contract commitment when AT&T customers change rate plans?
A.. No. Existing AT&T customers have the ability to change to any standard, published AT&T plan without a new contract commitment.
Q. Do Rollover® Minutes expire?
A. Yes, after 12 months.
Q. Are there activation fees for GoPhone® products?
A. No, we do not charge activation fees for GoPhone® products.
Q. Does AT&T offer a loaner phone program?
A. No. AT&T utilizes a warranty exchange process rather than repairing phones. AT&T's Warranty Service program supports customers who are experiencing an issue with their handset within the first 12 months of the purchase date of new equipment or 90 days after the purchase of refurbished equipment.
Q. As an AT&T customer, can I have multiple FamilyTalk plans on the same account?
A. Yes. However, consumer accounts do have a five-line limit for the entire account, regardless of the rate plan.
Q. Are different languages available for voicemail prompts and pre-recorded greetings?
A. Yes, Spanish voicemail prompts are available via settings within the voicemail box. Your voicemail greeting may also be set to play in Spanish.
Q. Are AT&T and Centennial Wireless one company now?
A. Although the legal transaction is final and AT&T is legally the owner of Centennial, it will be several months before the two companies are fully integrated and operate as one company. Also, as part of the regulatory approval process required for this purchase, AT&T has agreed to sell certain Centennial properties to preserve competition in those markets. As a result, Centennial customers in those areas are excluded from the merger with AT&T.