General questions

Q: Have there been any changes to my contract as a result of this merger?
A: No. At this time, your current terms and conditions still apply.

Q: Do I need to do anything at this time?
A: Your current wireless service will continue to work as it does today. At the appropriate time we will contact you with further information and notify you of anything you need to do.

To ensure that you receive important information in the future, please make sure that your current billing address is up to date. If you have recently had a change in address, please contact Unicel and update it.

Q: Can I still make changes to my current rate plan, service, and features?
A: Yes, for the time being, you can still make changes to your account via your current customer service contacts.

Q: Are there any changes to my bill statement or how I make my payments?
A: There are no changes to your billing statement or your payment due date at this time. Please continue to make payments as you do today and pay your final bill from Unicel. You�ll receive your first wireless bill from AT&T after your service has been transitioned to AT&T. Any unpaid balances will be transferred to your AT&T account.

Q: Will my phone number change?
A: No. For most customers, their phone numbers will stay the same. If for some reason your phone number must be changed, you will be contacted ahead of time to make the change.

Q: Who do I contact if I need help?
A: Until your service transitions to AT&T, please continue to contact Unicel's Customer Service as you do today.

Q: After I move to AT&T can I later return to Unicel?
A: No. As a result of this merger, Unicel is no longer a stand-alone service provider, but is now a part of AT&T in your area.

Q: Will an activation fee be assessed when I move to AT&T?
A: No, you will not be charged an activation fee when your service moves to AT&T.

Q: If I choose not to move to AT&T, will I have to pay an early termination fee (ETF)?
A: For now, the terms and conditions of your current service agreement remain the same, including any associated early termination fee (ETF). If, after moving to AT&T service, you choose to discontinue that service, you will have a 30-day period to opt out of your contract without an ETF. After that 30-day period, standard AT&T terms apply.

Q: Can I switch to another carrier without paying an Early Termination Fee before my service transitions to AT&T?
A: Your current contract terms and conditions apply, including those provisions related to Early Termination Fees. If you are no longer subject to a contract, there would be no Early Termination Fee to disconnect.


Network coverage questions

Q: Will my coverage area change when I move to AT&T?
A: Your coverage area will be similar to what you have today. In addition, when you move outside of your home area, you will be using the AT&T network, which covers over 97% of all Americans.1

Q: I have heard of some AT&T customers in my area that have not had great network coverage. Is that the same network that will be upgraded?
A: Not necessarily. In a number of the areas where AT&T did not have existing coverage, AT&T relied on other wireless providers to provide GSM roaming service on their networks, which in some cases had limited coverage. Your coverage on the new AT&T wireless network will be similar to what you have today and will be part of the nation's fastest mobile broadband network.

Rate plan questions

Q: Will my rate plan change?
A: We understand that your rate plan is important to you. In most cases, you will be able to keep your current rate plan and features. If not, you will be notified in advance and presented with available options. You also have the option of selecting a new AT&T rate plan if you so choose.

Q: After I migrate to AT&T, can I upgrade my device and still keep my rate plan?
A: Yes. You can upgrade your device after migration and still keep your voice rate plan. Some devices may require that a data feature be added to your account. If you upgrade to the iPhone you must select a new AT&T rate plan and data feature and agree to a new two-year contract with AT&T.

Q: If I keep my group/family rate plan when I move to AT&T, can I still add lines of service later?
A: Yes, up to the plan's maximum number of lines. If you need additional minutes beyond your current plan, you will have to choose from current AT&T rate plans.

Q: I have heard that AT&T no longer offers "unlimited" data packages. Will I have to change data plans to keep my existing service?
A: No. You may keep your existing rate plan and data features by selecting a FREE, comparable device with AT&T. However, if you choose to upgrade to devices, such as the iPhone, then you will need to pay for the device, select a new AT&T rate plan and data package and commit to a new two-year service agreement.

Q: If I keep my current rate plan when I move to AT&T, will I also get Rollover Minutes®?
A: No. Your rate plan, for the most part, will be the same as the one you have now. Unicel rate plans do not include Rollover Minutes. However, if you choose to switch to a new AT&T rate plan after your service has moved to AT&T, you will be able to select from many rate plan options that include Rollover Minutes.

Handset and device questions

Q: When I move to AT&T service, can I still use my Unicel phone or data device?
A: You can use your existing Unicel phone on the AT&T network. However, if you move to AT&T service, you won't have the same AT&T capabilities on your existing phone and that will likely impact the quality of your service. We will be providing you with a choice of FREE phones and data devices so you can take full advantage of AT&T service.

You will also have the option of purchasing other select phones, including the iPhone®.

Q: Will data cards be replaced for customers and will they get to keep the unlimited data plans?
A: Yes. Wireless data card customers will be sent a comparable data card prior to conversion and those customers, including those with unlimited plans, may continue on their existing rate plan.

Q: Are the replacement devices new or refurbished? Are they new models or older versions?
A: All replacement devices AT&T will provide to customers are the latest models AT&T sells and are brand new.

Q: When can I get an iPhone®?
A: AT&T is currently selling AT&T phones and devices, including the iPhone, in former Unicel stores. You can purchase an iPhone at an AT&T retail location. For the iPhone and other select devices, a new two-year service agreement, and AT&T rate plan and data plan is required.

Q: How will I choose a replacement device?
A: AT&T will send you information and ordering instructions for your new AT&T phone or data device in early fall of 2010. You will be able to select a FREE new phone, comparable to the one you have today, with no additional contract term required. You will also have the option of upgrading to other select phones, including the iPhone, at an additional cost. For the iPhone and other select devices, a new two-year service agreement, and AT&T rate plan and data plan is required.

Q: When will I get my new AT&T device and start using it?
A: Your new phone or data device will be mailed to your billing address approximately 1-3 weeks before your service is migrated to AT&T which is scheduled towards the end of the year or early next year. You will receive more information regarding your specific migration date as that date gets closer.

Q: Will an upgrade or new activation now limit my options for replacement phones or data devices after the transition to AT&T?
A: No. An upgrade or newly activated line today will have the same options as all other migrating subscribers, including the option to upgrade to the iPhone.

Q: If I don't like the FREE phone or data service you send me, what are my options?
A: If after receiving your phone or data device you decide that you would like a different one, you will have 30 days to exchange it for a different but comparable phone or data device. Additionally, you may purchase a phone from our industry-leading lineup of phones and data devices2.

Q: What if I don't want to pick a new phone or use AT&T's service?
A: In order to ensure you do not have an interruption in service when it transitions to AT&T, we will provide you with a FREE phone or data device, comparable to what you have now with no additional contract commitment. If you do not select a FREE phone or data device, AT&T will send one to you. If, after your service has moved to AT&T, you still do not want the phone or data device and do not want to use AT&T's services, you will have 30 days to discontinue service with no early termination fees.

Prepaid Service Questions

Q: Will my phone number change when I move to AT&T GoPhone?
A: Your coverage area will be similar to what you have today and you will be on the nation's fastest mobile broadband network. In addition, when you move outside of your home area, you will be using the AT&T network, which covers over 97% of all Americans.1

Q: After I move to AT&T can I later return to Unicel?
A: No. As a result of this merger, Unicel is no longer a stand-alone service provider, but is now a part of AT&T in your area.

Q: Will an activation fee be assessed when I move to AT&T?
A: No, you will not be charged an activation fee when your service moves to AT&T.

Q: Will I be able to keep any balance I have on my Unicel prepaid account when I move to AT&T GoPhone?
A: Yes, if you move to AT&T GoPhone prior to October 23, 2010, any remaining balance will be transferred to your new account.

Q: Can I still move to AT&T after my Unicel prepaid service has been discontinued?
A: Yes, however, you may not be able to keep your same phone number or transfer any balance you may have had on your Unicel account. You also may not be eligible for phone discounts.

Merger Related Questions

Q: What is AT&T acquiring from Verizon Wireless?
A: AT&T acquired select Alltel, Unicel, and Verizon Wireless properties, including licenses, network assets, and approximately 1.6 million subscribers in 79 service areas across 18 states.

The states represented are: Alabama, Arizona, California, Colorado, Iowa, Kansas, Michigan, Minnesota, Montana, Nebraska, Nevada, New Mexico, North Dakota, South Dakota, Tennessee, Utah, Virginia, and Wyoming.

The properties are primarily in rural areas and complement AT&T's existing wireless footprint. Once network integration work is completed, AT&T will have expanded its 3G coverage by more than 400,000 square miles.

Q: Why did AT&T acquire these wireless properties from Verizon Wireless?
A: This acquisition enhances AT&T's assets in a key area - mobility. Mobility is a key investment area for AT&T and our biggest growth driver, with strong revenue growth driven by the explosion in wireless data, which increased 5,000 percent in the three-year period from 2007 to 2009.

AT&T's wireless capabilities differentiate the company from its competitors with both consumers and businesses, and this acquisition expands AT&T's wireless network coverage in primarily rural areas across 18 states. Once network integration work is completed, AT&T will have expanded its 3G coverage by more than 400,000 square miles.

This transaction demonstrates AT&T's commitment to rural coverage and allows AT&T to:

  • Enter nearly 50 new service areas.
  • Offer a full portfolio of wireless and wired services to new and existing customers in the acquired areas that fall within the company's wired footprint.
  • Expand its wireless footprint, making AT&T even more attractive to business customers who demand an integrated provider.

Given AT&T's strategic focus on mobility, this deal makes financial sense for the company and will create value for our shareowners, with synergies expected in areas including corporate functions, advertising and network operations.

Q: How much did AT&T pay for these wireless properties?
A: AT&T paid $2.35 billion in cash.

Q: How will new and existing customers benefit from this acquisition?
A: Our current wireless customers will benefit from an expanded network, allowing them to make more on-network and Mobile to Mobile calls. The customers who are joining AT&T as a result of this transaction will enjoy significant benefits upon the transition of their service to AT&T. AT&T's subscribers today enjoy a number of benefits including access to:

  • The nation's fastest 3G network with the ability to talk and email or surf the Web at the same time.
  • The industry's leading lineup of devices - one of the reasons more smartphone users have chosen AT&T over any other wireless carrier in the U.S.
  • The best international coverage of any U.S. wireless provider.1
  • Features such as AT&T A-List, which allows unlimited calling to and from subscribers' five favorite numbers (10 for FamilyTalk® plans) at no additional cost, and Rollover® Minutes, which allows subscribers to carry over unused minutes for up to 12 months.

Q: How many wireless subscribers did AT&T acquire as a result of this transaction?
A: AT&T acquired approximately 1.6 million subscribers across 79 service areas in 18 states.

Q: Will subscribers in these areas have access to 3G services?
A: Yes, AT&T expects to roll out 3G service to all of the acquired properties. Network integration and customer transition process will take approximately 12 months. We'll be introducing service on a market-by-market basis as this work is completed

Q: What will happen to customers during the transition period?
A: We will roll out service on a market-by-market basis as our network launches occur over the next year.

Throughout the process, subscribers in these areas will be well taken care of. AT&T will inform customers of changes in advance, and we are committed to making the transition as easy and convenient as possible while working to ensure they receive a high level of service.

Q: Are you acquiring employees and stores as part of the transaction?
A: Yes, AT&T has acquired approximately 1,000 employees, primarily sales and network/IT personnel, and some retail stores and agent locations.


11Claim based on licensed and roaming areas.

22A new 2-year service agreement and an applicable AT&T rate plan and data plan are required with the purchase of an iPhone® and may be required with the purchase of other select devices. Phone Return Policy/Early Termination Fee: No Early Termination Fee (ETF) if service cancelled within 30 days of purchase, but up to $35 Restocking Fee may apply for returned devices; Thereafter, the ETF will be up to $325 if purchasing certain specified equipment (check www.att.com/equipmentETF for list) or up to $150 for other equipment. Independent agents may impose additional equipment-related charges. Sales tax calculated on un-activated price of handset. Early Termination Fee subject to change. Data Plan Requirement: Smartphones require a DataPlus (200 MB) or DataPro (2 GB) plan. If you exceed your initial data allowance, you will automatically be charged an additional $10 for each additional 1 GB provided on DataPro or an additional $15 for each additional 200 MB provided on DataPlus. All data allowances, including overages, must be used in the billing period in which the allowance is provided or they will be forfeited. For more details on Data Plans, go to att.com/dataplans