{"idp-cms-feed":{"feedID":"10be7efac5cd5dc9df10d9b7610d402e","feedTimeStamp":"2026-03-02T22:41:04.461Z","docId":"861393f8-6a6f-339b-9326-55e68a970c93","portstatus":{"analytics":{"_type":"scmsAnalytics","lineOfBusiness":"General"},"seo":{"_type":"scmsSeo","linkRelCanonical":"https://www.att.com/portstatus/","metaDescription":"Switching to AT&T and keeping your phone number? 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","transferNoteText3":"See how long to expect","phoneNumberLabel":"Phone number","zipCodePlaceholderText":"Five digits","zipCodeLabel":"Account ZIP Code","zipCodeInvalidText":"Enter a valid five-digit ZIP Code","wirelessTextZipCode":"Enter the 10-digit phone number you're transferring to AT&T, along with your AT&T account ZIP Code.","zipCodeErrorText1":"That doesn’t match our records—the ZIP Code we’re looking for ends in ","variationID":"63ffd40c-a526-36ff-87b7-c4a46362e84d"}},"transferComplete":{"docId":"48a621a0-6637-33d1-8566-7be3cb367879","_type":"scmsFragment","scmsCompId":"transferComplete","master":{"pageTitle":"Your transfer is complete!","errorText1":"Something not working right? First, try restarting your phone. If you still see an issue, <span id='nuancechat'></span> call ","errorText2":"888.898.7685","errorText3":".","pageDesc":"Your phone number (<strong>[[XXX.XXX.XXXX]]</strong>) is now active on the AT&T network. Your former service provider will cancel your account automatically.","errorText4":"What’s next? You can check the status of other phone numbers you’re transferring, or replace your assigned AT&T phone number with your newly transferred one.","variationID":"48a621a0-6637-33d1-8566-7be3cb367879"}},"inProgress":{"docId":"47c9d96d-7e1c-30b2-bcba-222e2e94424e","_type":"scmsFragment","scmsCompId":"inProgress","master":{"pageDesc":"Your transfer is in progress","confirmationText1":"You’re all set. Your former service provider has approved your request to transfer <strong>[[XXX.XXX.XXXX]]</strong>","confirmationText2":"Your transfer will be completed when you activate your AT&T service for the number.","statusInformationText1":"Check back later to confirm your transfer.","statusInformationText2":"See how long to expect","noResponseText":"We’re still waiting for a response from your former service provider about your request to transfer <strong>[[XXX.XXX.XXXX]]</strong>.","confirmationText3":"If you have a device shipped to you, make sure you activate it once it arrives. Click ","confirmationText4":"here","confirmationText5":" to activate. AT&T Prepaid customers call 866.975.0050 to activate.","confirmationTextLinkUrl":"https://www.att.com/activations/activatewireless","variationID":"47c9d96d-7e1c-30b2-bcba-222e2e94424e"}},"updateInfo":{"docId":"152b7e67-3879-3dbe-8a2d-7449addd00b7","_type":"scmsFragment","scmsCompId":"updateInfo","master":{"pageSubTitle":"Update your account holder info","pageDesc":"Enter your account details exactly as they appear on your former service provider’s bill.","verifyAccountErrText":"Contact your former service provider to verify your account details. Then enter your info and try again.","verizonErrText1":"<strong>Verizon requires a Number Transfer PIN.</strong>","verizonErrText2":"To get your PIN, dial <strong>#PORT</strong> (#7678) from your Verizon phone or go to your My Verizon app. Then, enter your PIN below.","verizonErrText3":" See more info from Verizon","metroAccountErrText1":"Your Metro PCS account requires a PIN or passcode to transfer a number. 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Please try again later.<br/>Questions? <span id='nuancechat'></span> call ","apiFailText2":"888.898.7685","apiFailText3":".","verizonLockEnabledText1":"<p>Your Verizon account has Number Lock enabled.<br /> To turn off the Number Lock, <strong>choose one of these options:</strong></p><ul><li>In the My Verizon app</li><li>In a web browser</li><li>By contacting support</li></ul><p>Then, come back here and try to transfer your number again.</p>","genericRetryText":"We hit a snag and couldn't transfer <strong>[[XXX.XXX.XXXX]]</strong>. Don’t worry—this can usually be fixed by selecting <strong>Try again</strong>.","verizonLockEnabledTextLinkUrl":"https://www.verizonwireless.com/support/port-out-faqs/#transfer-freeze","verizonLockEnabledText4":" (or ","verizonLockEnabledText6":"For Verizon Prepaid, call","verizonLockEnabledText7":"888.294.6804","verizonLockEnabledText8":". 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","infoUpdatedText3":"See how long to expect","workingOnTransferText1":"Thanks! We’re working on your transfer now.","workingOnTransferText2":"Check back later to confirm your transfer. ","workingOnTransferText3":"See how long to expect","variationID":"f0637863-c1a1-3701-8dd0-b8377da20640"}},"verizonCustomer":{"docId":"bfd03f39-6886-32f2-b524-f9f5bd0d9be5","_type":"scmsFragment","scmsCompId":"verizonCustomer","master":{"pageTitle":"Hmm... let’s try that again","verizonStepsText":"View step-by-step instructions from Verizon","comeBackText":"Then come back here and try to transfer your number again","verizonStepsTextLinkUrl":"https://www.verizonwireless.com/support/port-out-faqs/#transfer-freeze","pageDesc1":"Turn off the Number Lock with the My Verizon website and app or by calling Verizon Customer Service at ","pageDesc2":"*611","pageDesc3":".","variationID":"bfd03f39-6886-32f2-b524-f9f5bd0d9be5"}},"contactUS":{"docId":"27a618e3-1cb8-3317-9df1-0144d0a0057a","_type":"scmsFragment","scmsCompId":"contactUS","master":{"pageDesc":"We need more info","contactInfoText1":"Looks like we hit a snag and need to talk to you before we can transfer <strong>[[XXX.XXX.XXXX]]</strong>.","contactInfoText2":"<span id='nuancechat'></span> call ","contactInfoText3":"888.898.7685","contactInfoText4":" to resolve the problem.","variationID":"27a618e3-1cb8-3317-9df1-0144d0a0057a"}},"transferTimes":{"docId":"bc759677-7a84-3882-9f62-015b29215d1e","_type":"scmsFragment","scmsCompId":"transferTimes","master":{"pageDesc":"How long will my transfer take?","transferInfoText":"When transferring your number from another wireless carrier or AT&T PREPAID:","transferDetailText1":"If you start your number transfer in an AT&T store, your number will transfer to us within <strong>1-3 business hours</strong>.","transferDetailText2":"If you order your new phone or SIM card online or over the phone, your number transfer may take up to <strong>3-5 business days</strong> to complete. 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Make sure what you enter matches your bill exactly.","toolTip1Icon":"https://www.att.com/scmsassets/global/icons/svg/communication-alerts/functional-icon_question-circle-filled_32.svg","variationID":"7f58fa62-3285-4dee-a690-27ad64364bc4"}}],"firstName":[{"docId":"7fe70406-965d-4861-a26b-3fb807753cff","_type":"scmsFragment","scmsCompId":"firstName","master":{"errorId":["PS_FSTNAME_INCORRECT_8E"],"description":"Enter your account details exactly as they appear on your former service provider’s bill.","variationID":"7fe70406-965d-4861-a26b-3fb807753cff"}}],"lastName":[{"docId":"d7baf107-8ee3-40a5-a87f-7e27dd81884e","_type":"scmsFragment","scmsCompId":"lastName","master":{"errorId":["PS_LSTNAME_INCORRECT_8F"],"description":"Enter your account details exactly as they appear on your former service provider’s bill.","variationID":"d7baf107-8ee3-40a5-a87f-7e27dd81884e"}}],"businessName":[{"docId":"203afd62-b9f7-41a3-b145-6fbb746ae683","_type":"scmsFragment","scmsCompId":"businessName","master":{"errorId":["PS_BUSNAME_INCORRECT_8G"],"description":"Enter your account details exactly as they appear on your former service provider’s bill.","variationID":"203afd62-b9f7-41a3-b145-6fbb746ae683"}}],"variationID":"090da9c2-b059-4692-b2bd-91f21aa5bd29"}},"errorPage":{"docId":"68477071-d2e5-41b8-9f7a-db8ecd4cab22","_type":"scmsFragment","scmsCompId":"errorPage","master":{"checkAnotherNumberCta":"Check another number","tryAgainCta":"Try again","retry":[{"docId":"d008b948-d303-412c-b3bd-229b9ef20da6","_type":"scmsFragment","scmsCompId":"retryGeneric6P","master":{"errorId":["PS_GENERIC_PORT_PROTECTION_6P","PS_GENERIC_PORT_PROTECTION_6B"],"headingCta":"Your number has port protection enabled","descriptions":[{"docId":"c49cefdd-7849-4bbf-8444-08c8d8b5a974","_type":"scmsFragment","scmsCompId":"descRetryGeneric6P1","master":{"descriptionA":"<P>Here’s how to turn off the protection:</p><br><p><u><strong>For Verizon</strong></u></p><ul><li>Log in to verizon.com &rarr; Profile &amp; Settings&rarr; Number Lock &rarr; Turn off</li><li>Or log in to the Verizon app &rarr; Me &rarr; Profile &amp; Settings &rarr; Number Lock &rarr; Turn off</li><li>If needed, dial *611 from the primary customer&rsquo;s device for support</li></ul><p>&nbsp;</p><p><u><strong>For T Mobile</strong></u></p><ul><li>Log in to t-mobile.com &rarr; Select line &rarr; Manage Add-ons &rarr; Uncheck protection</li><li>Or log in to the T-Life app &rarr; Manage &rarr; Select line &rarr; Manage add-ons and Data &rarr; Uncheck Port Out Protection &rarr; Agree &amp; Submit</li><li>If needed, dial 611 from the customer&rsquo;s device for support</li></ul><p>&nbsp;</p><p><u><strong>For Metro</strong></u></p><ul><li>Log in to metrobyt-mobile.com &rarr; My Account &rarr; Profile &rarr; Privacy &amp; Notifications &rarr; Account Protection &rarr; Toggle Port Out to Off</li><li>Or log in to the Metro app &rarr; Manager; Select your line &rarr; Manage this line &rarr; SIM protection &rarr; Disable Port Out Protection</li><li>If needed, dial 611 from the customer&rsquo;s device for support</li></ul><br><p>For all other carriers, please contact your former service provider to have the protection removed. Then, come back here and try to transfer your number again.</p><p>&nbsp;</p>","variationID":"c49cefdd-7849-4bbf-8444-08c8d8b5a974"}},{"docId":"6b59b4fc-1bf7-4d03-a698-02b29c8c62da","_type":"scmsFragment","scmsCompId":"descRetryGeneric6P2","master":{"variationID":"6b59b4fc-1bf7-4d03-a698-02b29c8c62da"}}],"variationID":"d008b948-d303-412c-b3bd-229b9ef20da6"}},{"docId":"160cbbb6-2846-4e39-b3c6-a340929d5024","_type":"scmsFragment","scmsCompId":"retryGeneric","master":{"errorId":["PS_GENERIC_RETRY","PS_GENERIC_RETRY_1B","PS_GENERIC_RETRY_1C","PS_GENERIC_RETRY_1E","PS_GENERIC_RETRY_1L","PS_GENERIC_RETRY_1M","PS_GENERIC_RETRY_1N","PS_GENERIC_RETRY_6E","PS_GENERIC_RETRY_6F","PS_GENERIC_RETRY_6L"],"headingCta":"Hmm… let’s try that again","descriptions":[{"docId":"1c2a5dfd-5c6c-4216-9fa2-fa741117793e","_type":"scmsFragment","scmsCompId":"descRetryGeneric1","master":{"descriptionA":"We hit a snag and couldn't transfer <strong>[[XXX.XXX.XXXX]]</strong>. Don’t worry—this can usually be fixed by selecting <strong>Try again</strong>.","variationID":"1c2a5dfd-5c6c-4216-9fa2-fa741117793e"}}],"variationID":"160cbbb6-2846-4e39-b3c6-a340929d5024"}},{"docId":"63d9d752-2c2e-4d57-a4be-985a8d634d50","_type":"scmsFragment","scmsCompId":"retryVerizon","master":{"errorId":["PS_VERIZON_NUMBER_LOCK_ENABLED_1P","PS_VERIZON_NUMBER_LOCK_ENABLED_6P"],"headingCta":"Your Verizon account has a Number Lock enabled","descriptions":[{"docId":"39d2e3e4-830b-46ff-a16b-766bc21f599a","_type":"scmsFragment","scmsCompId":"descRetryVerizon1","master":{"descriptionA":"<p><strong>Here&rsquo;s how to turn off the number lock:</strong></p><br><p><u><strong>Mobile app</strong></u></p><ol><li>Open the My Verizon app and tap <strong>Me</strong>.</li><li>Select <strong>Profile &amp; Settings.</strong></li><li>Tap <strong>Number Lock.</strong></li><li><strong>Turn Off </strong>for the number you want to unlock.</li></ol><br><p><u><strong>Web browser</strong></u></p><ol><li>Sign in to your <a href=\"http://www.verizon.com/\" target=\"_blank\">Verizon account</a>.&nbsp;</li><li>Select <strong>Profile &amp; Settings.</strong></li><li>Choose <strong>Number Lock.</strong></li><li><strong>Turn Off,</strong> then Save changes.</li></ol><br><p><strong>Note</strong>: If you don&rsquo;t see the main account screen, select Account, then Account Overview.</p><br><p><strong>Good to know</strong>: Mobile browsers may not require you to save changes.</p><br><p><u><strong>Contact support</strong></u></p><ul><li>Dial #PORT (#7678) Dial *611 from your Verizon device.</li><li>Call Support at 800.922.0204.</li></ul><br><p> Once turned off, come back here and try to transfer your number again.</p>","variationID":"39d2e3e4-830b-46ff-a16b-766bc21f599a"}},{"docId":"8477fdc1-e8ed-4b7a-90db-a57876f9efcd","_type":"scmsFragment","scmsCompId":"descRetryVerizon2","master":{"variationID":"8477fdc1-e8ed-4b7a-90db-a57876f9efcd"}},{"docId":"7ba1f6dd-4b34-4053-b277-d05f83d70625","_type":"scmsFragment","scmsCompId":"descRetryVerizon3","master":{"variationID":"7ba1f6dd-4b34-4053-b277-d05f83d70625"}}],"variationID":"63d9d752-2c2e-4d57-a4be-985a8d634d50"}},{"docId":"1459f272-efb6-4262-8c15-547ec7280b28","_type":"scmsFragment","scmsCompId":"retryCricket","master":{"errorId":["PS_CRICKET_ACCOUNT_LOCK_ENABLED_6B"],"headingCta":"Hmm... let’s try that again","descriptions":[{"docId":"8a90c70a-41f9-4fcd-a7f0-d6419ee75e02","_type":"scmsFragment","scmsCompId":"descRetryCricket1","master":{"descriptionA":"Your Cricket account currently has Account Lock turned on. To transfer your number, first turn Account Lock off through your myCricket app. Then, come back here to retry your number transfer.","variationID":"8a90c70a-41f9-4fcd-a7f0-d6419ee75e02"}}],"variationID":"1459f272-efb6-4262-8c15-547ec7280b28"}}],"nextOptions":[{"docId":"9cc3ba2d-f278-425e-948c-e515cce78410","_type":"scmsFragment","scmsCompId":"nextOptionsNotPortable","master":{"errorId":["PS_NUMBER_NOT_PORTABLE_6K"],"headingCta":"Your number can’t be transferred","descriptions":[{"docId":"b7f4274f-2cee-4d45-91f8-746cd819a716","_type":"scmsFragment","scmsCompId":"descNextOptionsNotPortable1","master":{"descriptionA":"Your former service provider says <strong>[[XXX.XXX.XXXX]]</strong> can’t be transferred.<br/>","variationID":"b7f4274f-2cee-4d45-91f8-746cd819a716"}}],"listHeading":"What’s next?","listItems":[{"docId":"6955b09b-1317-4c74-93d2-2835bcbc7bdb","_type":"scmsFragment","scmsCompId":"ListItemNotPortable1","master":{"part1":"Contact your former service provider to resolve the problem. Then, come back here and ","retryLinkLabel":"try to transfer your number again","variationID":"6955b09b-1317-4c74-93d2-2835bcbc7bdb"}},{"docId":"d8781832-59db-4507-a139-a059dbd1f16f","_type":"scmsFragment","scmsCompId":"ListItemNotPortable2","master":{"part1":"Need a new number instead? Call ","asLinkToMobile1":"888.898.7685","part2":" and we’ll get you set up.","variationID":"d8781832-59db-4507-a139-a059dbd1f16f"}}],"variationID":"9cc3ba2d-f278-425e-948c-e515cce78410"}},{"docId":"ec2639f8-c419-4379-ae1b-2dc91a52fea8","_type":"scmsFragment","scmsCompId":"nextOptionsNotActive","master":{"errorId":["PS_NUMBER_NOT_ACTIVE_6D"],"headingCta":"Your number isn’t active","descriptions":[{"docId":"433d5fad-890b-4a5f-a5c0-894cfa4598a1","_type":"scmsFragment","scmsCompId":"descNextOptionsNotActive1","master":{"descriptionA":"Your former service provider says <strong>[[XXX.XXX.XXXX]]</strong> isn’t active. Only active numbers can be transferred.","variationID":"433d5fad-890b-4a5f-a5c0-894cfa4598a1"}}],"listHeading":"What’s next?","listItems":[{"docId":"353b2b0f-d253-457a-a380-e5fcab1ecd82","_type":"scmsFragment","scmsCompId":"ListItemNotActive1","master":{"part1":"Contact your former service provider to reactivate your number. Then, come back here and ","retryLinkLabel":"try to transfer your number again","part4":".","variationID":"353b2b0f-d253-457a-a380-e5fcab1ecd82"}},{"docId":"24650c9b-9ed3-476a-baea-9ac052ed3f6a","_type":"scmsFragment","scmsCompId":"ListItemNotActive2","master":{"part1":"Need a new number instead? Call ","asLinkToMobile1":"888.898.7685","part2":" and we’ll get you set up.","variationID":"24650c9b-9ed3-476a-baea-9ac052ed3f6a"}}],"variationID":"ec2639f8-c419-4379-ae1b-2dc91a52fea8"}},{"docId":"c08a8954-6300-4a1a-abab-dabacf0d8459","_type":"scmsFragment","scmsCompId":"nextOptionsDTAPNMS","master":{"errorId":["DTAPNMS-401","MGWINV002","MS_PORTINGSTATUS_ERROR","DTAPNMS-609","DTAPNMS-567","DTAPNMS-565","DTAPNMS-550","DTAPNMS-523","DTAPNMS-526","DTAPNMS-568","DTAPNMS-554","DTAPNMS-555","DTAPNMS-556"],"headingCta":"Hmm… let’s try that again","descriptions":[{"docId":"0ce5b89a-3f6a-462a-b32e-dc50d5aac456","_type":"scmsFragment","scmsCompId":"descNextOptionsDTAPNMS1","master":{"descriptionA":"Looks like something went wrong on our end. Please try again later.","variationID":"0ce5b89a-3f6a-462a-b32e-dc50d5aac456"}},{"docId":"482ecf49-d51e-429a-830a-e5c9ee6cd361","_type":"scmsFragment","scmsCompId":"descNextOptionsDTAPNMS2","master":{"descriptionA":"Questions? call ","asLinkToMobileTextA":"888.898.7685","bsseMobileTextA":"888.888.8888","variationID":"482ecf49-d51e-429a-830a-e5c9ee6cd361"}}],"variationID":"c08a8954-6300-4a1a-abab-dabacf0d8459"}}],"variationID":"68477071-d2e5-41b8-9f7a-db8ecd4cab22"}},"resultsPage":{"docId":"b74dfc86-cc98-4ea5-bdb9-ce2d16873b3b","_type":"scmsFragment","scmsCompId":"resultPage","master":{"errorType":[{"docId":"8ac82123-7186-4894-9b2b-1a8bcae02ac5","_type":"scmsFragment","scmsCompId":"resultPageError","master":{"errorId":["PS_CALL_CUSTOMER_CARE_ERROR_1P","PS_CALL_CUSTOMER_CARE_ERROR_6A","PS_CALL_CUSTOMER_CARE_ERROR_6B","PS_CALL_CUSTOMER_CARE_ERROR_6G","PS_CALL_CUSTOMER_CARE_ERROR_6M","PS_CALL_CUSTOMER_CARE_ERROR_6N","PS_CALL_CUSTOMER_CARE_ERROR_6R","PS_CALL_CUSTOMER_CARE_ERROR_7A","PS_CALL_CUSTOMER_CARE_ERROR_7B","PS_CALL_CUSTOMER_CARE_ERROR_7C","PS_CALL_CUSTOMER_CARE_ERROR_7D"],"headingCta":"We need more info","descriptions":[{"docId":"f424acb3-303c-46b9-8b97-66b09e96e822","_type":"scmsFragment","scmsCompId":"descResult1","master":{"descriptionA":"Looks like we hit a snag and need to talk to you before we can transfer <strong>[[XXX.XXX.XXXX]]</strong>.","variationID":"f424acb3-303c-46b9-8b97-66b09e96e822"}},{"docId":"082e3c04-da7c-4e42-8396-8271fca9170e","_type":"scmsFragment","scmsCompId":"descResult2","master":{"descriptionA":"Call ","asLinkToMobileTextA":"888.898.7685","descriptionB":" to resolve the problem.","bsseMobileTextA":"888.888.8888","variationID":"082e3c04-da7c-4e42-8396-8271fca9170e"}}],"variationID":"8ac82123-7186-4894-9b2b-1a8bcae02ac5"}}],"checkAnotherNumberCta":"Check another number","variationID":"b74dfc86-cc98-4ea5-bdb9-ce2d16873b3b"}},"variationID":"e9a835b4-a929-3cbe-a48b-a85772b6f7a0"}}}}}}