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Frequently asked questions
- Does AT&T have phone upgrade deals for existing customers?Our best deals are for both new and current customers. We offer a variety of offers including BOGOs, trade-in deals, upgrade deals, low monthly pricing of $1, $5 and $10/mo. There are also limited time deals like 50% off sales with no trade-in needed.
- How can I check my upgrade eligibility or device balance?You can check upgrade eligibility or remaining device balance by signing in to myAT&T or the myAT&T App. Once you sign in, you will see the upgrade options for each line on the account. You can then check the box Upgrade this device > Upgrade.
- How do I upgrade my phone with AT&T Next Up℠, AT&T Next Every Year℠ or AT&T Next® and how much does it cost?There are 3 ways to upgrade your smartphone with AT&T Next® and AT&T Next Every YearSM:
• Upgrade Eligible4 : Pay at least 50% of your device cost plus $6 per month on AT&T Installment Plan with Next Up℠, 50% of your device costs on AT&T Next Every Year℠ or 80% of your device cost on AT&T Next®. Then turn in your financed phone (or one of the same make/model in fully functional and good physical condition) to upgrade to a new phone.
• Pay To Upgrade4 : If you haven’t yet paid the required amount to be upgrade eligible, you can make a single payment to reach eligibility. Then you can turn in your financed smartphone (or one of the same make/model in fully functional and good physical condition) to upgrade to a new phone on AT&T Installment Plan with Next Up. Learn how to pay upgrade.
• Pay off: Pay off your monthly installment balance at any time, keep your smartphone, and purchase a new one. Learn how to pay to upgrade. - What if I have a balance on my installment plan?If you have an installment plan on AT&T Next® or AT&T Next Every YearSM, there are three ways to upgrade your smartphone:
• Upgrade Eligible4 : Pay at least 50% of your device cost plus $5 per month on AT&T Installment Plan with Next Up, 50% of your device costs on AT&T Next Every Year℠ or 80% of your device cost on AT&T Next®. Then turn in your financed phone (or one of the same make/model in fully functional and good physical condition) to upgrade to a new phone.
• Pay To Upgrade4 : If you haven’t yet paid the required amount to be upgrade eligible, you can make a single payment to reach eligibility. Then you can turn in your financed smartphone (or one of the same make/model in fully functional and good physical condition) to upgrade to a new device on AT&T Installment Plan with Next Up. Learn how to pay upgrade.
• Pay off: Pay off your monthly installment balance at any time, keep your smartphone, and purchase a new one. Learn how to pay to upgrade. - Can I upgrade if my bill is not up-to-date, or I have a post-dated payment?To leverage an advertised upgrade offer or deal, your account will need to be up-to-date. Otherwise, your selected device will appear as a full price item in the cart summary.
- Should I upgrade my phone?
Deciding whether to upgrade your phone depends on several factors, such as your current phone's performance, your budget, and your personal preferences. Here are some points to consider when deciding if you should upgrade your phone:
1. Performance: If your current phone is slow, frequently crashes, or struggles to run the latest apps and updates, it might be time for an upgrade.
2. Battery life: If your phone's battery drains quickly or doesn't hold a charge like it used to, upgrading to a new phone with better battery life could be beneficial.
3. Camera quality: If you enjoy taking photos and videos, upgrading to a phone with a better camera can significantly improve your photography experience.
4. Storage capacity: If you're constantly running out of storage space on your current phone, upgrading to a phone with more storage can help you avoid having to delete files and apps to make room for new ones.
5. Features: Newer phones often come with new features and technologies, such as improved security, 5G connectivity, or advanced AI capabilities. If these features are important to you, upgrading might be worth it.
6. Budget: Consider your budget when deciding to upgrade. If you can afford a new phone without straining your finances, it might be a good time to upgrade.
7. Device age: If your current phone is several years old, it may no longer receive software updates and security patches, which can leave it vulnerable to security risks.Ultimately, the decision to upgrade your phone is a personal one. Weigh the pros and cons based on your individual needs and preferences to determine if upgrading is the right choice for you.
- When is the best time to upgrade phone?
The best time to upgrade your phone can vary depending on your individual circumstances and preferences. However, here are some general guidelines to help you determine the optimal time to upgrade:
1. New model releases: If you're interested in getting the latest features and technologies, consider upgrading when a new model is released. This typically happens on an annual basis for most major smartphone manufacturers, such as Apple iPhone, Samsung Galaxy, and Google Pixel.
2. Discounts and promotions: Keep an eye out for discounts, promotions, or trade-in deals offered by carriers and retailers. These can help you save money on your new phone. Promotions often occur around major holidays, such as Black Friday, Cyber Monday, or during back-to-school season.
3. End of support: If your current phone is no longer receiving software updates and security patches, it's a good time to consider upgrading to a newer model that will continue to receive support.
4. Performance issues: If your current phone is experiencing significant performance issues, such as slow speeds, frequent crashes, or poor battery life, upgrading to a new phone can provide a better user experience.
5. Contract expiration: If you're on a contract with your carrier, you may be eligible for an upgrade once your contract is up. This can be a good time to upgrade, as you may qualify for special pricing or promotions.
6. Personal budget: Consider your financial situation when deciding to upgrade. If you can comfortably afford a new phone without straining your budget, it might be a good time to upgrade.Ultimately, the best time to upgrade your phone will depend on your individual needs, preferences, and financial situation. Keep these factors in mind when deciding when to make the switch to a new device.
- How often should you upgrade your phone?
How often you should upgrade your phone depends on your personal preferences, budget, and the performance of your current device. Here are some general guidelines to help you decide:
1. Typical upgrade cycle: Many people upgrade their phones every 2-3 years. This timeframe allows for significant improvements in technology and features between devices while still getting good use out of the current phone.
2. Performance: If your current phone is still performing well, with no significant slowdowns, crashes, or battery issues, you may not need to upgrade as frequently.
3. Budget: Consider your financial situation when deciding how often to upgrade. If upgrading more frequently would strain your budget, it's better to wait until you can comfortably afford a new device.
4. Software updates: Most smartphones receive software updates and security patches for around 2-3 years. Once your phone stops receiving these updates, it may be more vulnerable to security risks, and upgrading to a newer model could be a good idea.
5. New features: If you're interested in the latest features and technologies, you might want to upgrade more frequently to take advantage of new advancements.Ultimately, the decision of how often to upgrade your phone is a personal one. Consider your individual needs, preferences, and financial situation when determining the best upgrade frequency for you.