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Pay $[[fullprice]] today with no service contract requirements.

Pay 36 monthly device payments of $[[leaseprice]]/mo. and upgrade after device is paid off.

Get the option to upgrade early by turning in your device for a new one after paying off 50% of the device cost. Restrictions apply.

Includes $[[nextupprice]]/mo. for Next Up<sup>SM</sup> upgrade feature <br><br>

Pay $[[fullprice]] with no contract. Requires qualified service. Upgrade anytime.

Pay [[leasemo]] monthly device payments of $[[leaseprice]]/mo. and upgrade after device is paid off.

Pay 36 monthly device payments of $[[leaseprice]]/mo., plus separate $[[nextupprice]]/mo. for Next Up with option to upgrade with trade-in. Estimated trade-in ready after [[monthyear]].

Get the option to upgrade early by turning in  your device for a new one after paying off 50% of the  device cost. Restrictions apply.

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Hello snyder774755, we're here to help you with your unlock request.
&nbsp;
Let's meet in a Direct Message, so we can help you with your device unlock request. Please check your Direct Message inbox (it's the chat icon next to the bell icon in the upper right corner of the Forums).
&nbsp;
In the meantime, let's make sure the device is eligible to be unlocked.


Is an AT&amp;T phone or device and isn&rsquo;t active on another AT&amp;T account.
Was paid in full when you bought it (not on an installment plan). You don&rsquo;t have to wait 60 days to unlock it.
Has a paid-off installment plan.

Paid through your monthly bill:&nbsp;Submit your unlock request at the start of your next bill period.
Paid off early:&nbsp;The wireless number assigned to the device must be active for at least 60 days. Wait 48 hours after you make your final payment to submit your unlock request.&nbsp;Learn how pay off your installment plan.


Doesn&rsquo;t have a past-due account balance. Make a payment to bring your account current. It will take 24 hours for your payment to post.&nbsp;
Hasn&rsquo;t been reported as lost, stolen, or involved with fraud.
Is an AT&amp;T PREPAIDSM&nbsp;phone that has had paid service for at least six months.&nbsp;Check your device for an unlock app and make sure it has the most recent version of the app. Don&rsquo;t see the app? Submit an unlock request online.

Good to know:&nbsp;Don't have an account with AT&amp;T? You can still unlock an AT&amp;T device as long as it meets all requirements.Looking forward to speaking with you.Carlton, AT&amp;T Community specialist

Hello Community,

We have seen your concerns about the dispute process for a Trade-In, and wanted to take a moment to share some information to assist you if you need to make a dispute claim.

First, whenever you choose to trade in your device, make sure to follow our guide on sending your device back&nbsp;to make the process go as smoothly as possible.

However, if you send your device back in and still aren't getting trade-in credits 3 billing cycles later, or disagree with the value you received, we can try and make this right via a dispute.

If you need to dispute a trade-in you'll need to reach out to us privately, either here, in a store, by calling/chat, or on another form of social media, so we can discuss this together. We'll need specific details, in addition to your standard account info, in order to work on this dispute with you, as listed below.

Do NOT share this information with us in public, just have it gathered and ready:

The affected phone number - This lets us know which line needs to be researched.
The tracking number of the trade-in, and when the device was sent it -This helps us find your trade-in. &nbsp;&nbsp;

This can be found on the confirmation email or receipt of the order.


The device that was traded in, and the new device that was upgraded to - This helps us check the total amount of your new device, and the trade-in value of your old device.&nbsp; &nbsp;

We'll need the specific make and model, including amount of storage for the most accurate results.


The specific promotion, and when the order was placed - This allows us to confirm your eligibility, along with the credits you're eligible for.

Once we have located your device, we'll be able to fill out a dispute with our back office team to find the root of the concern and try and make it right.

Tim, AT&amp;T Community Specialist

Hello Community,

We have seen your concerns about the dispute process for a Trade-In, and wanted to take a moment to share some information to assist you if you need to make a Trade-In dispute claim.

First, whenever you choose to trade in your device, make sure to follow our guide on sending your device back&nbsp;to make the process go as smoothly as possible.

However, if you send your device back in and still aren't getting a trade-in credit 3 billing cycles later, or disagree with the value you received, we can try and make this right via a Trade-In dispute.

To start this process, you'll need to reach out to us privately so we can get your account details.&nbsp; You can either do that here in the Forums, in a store, by calling/chatting, or on another form of social media, so we can discuss this together. We'll need specific details, in addition to your standard account info, in order to work on this dispute with you, as listed below.

Do NOT share this information with us in public, just have it gathered and ready:

The affected phone number - This lets us know which line needs to be researched.
The tracking number of the trade-in, and when the device was sent it -This helps us find your trade-in. &nbsp;&nbsp;

This can be found on the confirmation email or receipt of the order.


The device that was traded in, and the new device that was upgraded to - This helps us check the total amount of your new device, and the trade-in value of your old device.&nbsp; &nbsp;

We'll need the specific make and model, including amount of storage for the most accurate results.


The specific promotion, and when the order was placed - This allows us to confirm your eligibility, along with the credits you're eligible for.

Once we have located your device, we'll be able to fill out a dispute with our back office team to find the root of the concern and try and make it right.

Tim, AT&amp;T Community Specialist

How can we help you? Contact AT&T by phone or live chat to order new service, track orders, and get customer service, billing and tech support.

Learn more about DIRECTV STREAM including how to chat with an agent or reach out on social meda. We're here to help!

Have you made a video call – or joined a video chat – lately? Group and one-to-one video calls are keeping many of us connected. These face-centric

Send high-resolution pictures and longer videos. See when your messages and chats are delivered and read using Rich Communication Services (RCS).

Each part of Rich Communication Services (RCS) messages count separately for billing, based on your existing rate plan. This may affect billing for capped or pay-per-use plans.

USB over-ear gaming headset with game-chat dial

This a simple and secure way to connect your notebook or desktop computer to Wireless-G or Wireless-N network for surfing the Internet, email, online chat and Facebook.

Shop the way you want, whether it’s talking with an expert, stopping by a store or through the myAT&T app. We’ll help you find exactly what you’re looking for.

Voice or data service not included. Must be purchased/activated separately.

Req’s 2-year contract, qual. credit and service. 

Req.’s 0% APR 36-mo. agmt and svc. Well-qual. customers.

All monthly pricing req's 0% APR, [[leasemo]]-mo. Installment agmt. $0 down for well-qual. customers. Price includes separate $6/mo. Next Up upgrade feature (not applied to device price). Tax on full price due at sale. Credit card may be req'd (except MA, PA, ND). Restrictions apply.

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