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Hello Community, This issue is usually caused when a customer has multiple products with AT&T that were getting HBO included, and one went away. For example, if you had wireless and DirecTV, you may have had HBO Max included with both of them. However, you may have lost that bonus for one or the other product based on your plan or promotion expiring. This can cause confusion in the system. To resolve, please log out of all of your devices that use HBO Max. Go to your HBO Max Account by clicking on your username (on laptop/PC) or settings (on phone). Choose "Manage Devices" Choose "Sign All Devices Out" Once all HBO Max enabled devices are logged out, then try logging in with only the product you currently get HBO Max included with. If you have DirecTV with HBO Max, use your DirecTV login. If you get HBO Max with our unlimited wireless plan, use your AT&T login. You can also find a complete list of steps to troubleshoot this error on our HBO Max Help page. If after doing this, you still have the issue, please ask a new question and we'll assist as soon as possible. Thanks The AT&T Community Team
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3Tv Forum
Hello Community, This issue is usually caused when a customer has multiple products with AT&T that were getting HBO included, and one went away. For example, if you had wireless and DirecTV, you may have had HBO Max included with both of them. However, you may have lost that bonus for one or the other product based on your plan or promotion expiring. This can cause confusion in the system. To resolve, please log out of all of your devices that use HBO Max. Go to your HBO Max Account by clicking on your username (on laptop/PC) or settings (on phone). Choose "Manage Devices" Choose "Sign All Devices Out" Once all HBO Max enabled devices are logged out, then try logging in with only the product you currently get HBO Max included with. If you have DirecTV with HBO Max, use your DirecTV login. If you get HBO Max with our unlimited wireless plan, use your AT&T login. You can also find a complete list of steps to troubleshoot this error on our HBO Max Help page. If after doing this, you still have the issue, please ask a new question and we'll assist as soon as possible. Thanks The AT&T Community Team
467Tv Forum
Hello Community, This issue is usually caused when a customer has multiple products with AT&T that were getting HBO included, and one went away. For example, if you had wireless and DirecTV, you may have had HBO Max included with both of them. However, you may have lost that bonus for one or the other product based on your plan or promotion expiring. This can cause confusion in the system. To resolve, please log out of all of your devices that use HBO Max. Go to your HBO Max Account by clicking on your username (on laptop/PC) or settings (on phone). Choose "Manage Devices" Choose "Sign All Devices Out" Once all HBO Max enabled devices are logged out, then try logging in with only the product you currently get HBO Max included with. If you have DirecTV with HBO Max, use your DirecTV login. If you get HBO Max with our unlimited wireless plan, use your AT&T login. You can also find a complete list of steps to troubleshoot this error on our HBO Max Help page. If after doing this, you still have the issue, please ask a new question and we'll assist as soon as possible. Thanks Tim, AT&T Community Specialist
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Find current and expired promo details for bundled, wireless, AT&T PREPAID, and internet services.
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Did you get a text letting you know you may lose your promo credits? Learn how to stay eligible and keep the credits.
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Find current and expired promo details for bundled, wireless, AT&T PREPAID, and internet services.
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View your user information, including sign-in information (secret question), contract information (contract end date), and primary user information.
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Hello Community, This issue is usually caused when a customer has multiple products with AT&T that were getting HBO included, and one went away. For example, if you had wireless and DirecTV, you may have had HBO Max included with both of them. However, you may have lost that bonus for one or the other product based on your plan or promotion expiring. This can cause confusion in the system. To resolve, please log out of all of your devices that use HBO Max. Go to your HBO Max Account by clicking on your username (on laptop/PC) or settings (on phone). Choose "Manage Devices" Choose "Sign All Devices Out" Once all HBO Max enabled devices are logged out, then try logging in with only the product you currently get HBO Max included with. If you have DirecTV with HBO Max, use your DirecTV login. If you get HBO Max with our unlimited wireless plan, use your AT&T login. You can also find a complete list of steps to troubleshoot this error on our HBO Max Help page. If after doing this, you still have the issue, please ask a new question and we'll assist as soon as possible. Thanks The AT&T Community Team
1413Tv Forum
Hello Community, This issue is usually caused when a customer has multiple products with AT&T that were getting HBO included, and one went away. For example, if you had wireless and DirecTV, you may have had HBO Max included with both of them. However, you may have lost that bonus for one or the other product based on your plan or promotion expiring. This can cause confusion in the system. To resolve, please log out of all of your devices that use HBO Max. Go to your HBO Max Account by clicking on your username (on laptop/PC) or settings (on phone). Choose "Manage Devices" Choose "Sign All Devices Out" Once all HBO Max enabled devices are logged out, then try logging in with only the product you currently get HBO Max included with. If you have DirecTV with HBO Max, use your DirecTV login. If you get HBO Max with our unlimited wireless plan, use your AT&T login. You can also find a complete list of steps to troubleshoot this error on our HBO Max Help page. If after doing this, you still have the issue, please ask a new question and we'll assist as soon as possible. Thanks The AT&T Community Team
467Tv Forum
Hello Community, This issue is usually caused when a customer has multiple products with AT&T that were getting HBO included, and one went away. For example, if you had wireless and DirecTV, you may have had HBO Max included with both of them. However, you may have lost that bonus for one or the other product based on your plan or promotion expiring. This can cause confusion in the system. To resolve, please log out of all of your devices that use HBO Max. Go to your HBO Max Account by clicking on your username (on laptop/PC) or settings (on phone). Choose "Manage Devices" Choose "Sign All Devices Out" Once all HBO Max enabled devices are logged out, then try logging in with only the product you currently get HBO Max included with. If you have DirecTV with HBO Max, use your DirecTV login. If you get HBO Max with our unlimited wireless plan, use your AT&T login. You can also find a complete list of steps to troubleshoot this error on our HBO Max Help page. If after doing this, you still have the issue, please ask a new question and we'll assist as soon as possible. Thanks Tim, AT&T Community Specialist
7343Tv Forum
Search results
Help article
Find current and expired promo details for bundled, wireless, AT&T PREPAID, and internet services.
Help article
Did you get a text letting you know you may lose your promo credits? Learn how to stay eligible and keep the credits.
Help article
Find current and expired promo details for bundled, wireless, AT&T PREPAID, and internet services.
Account sign-in
View your user information, including sign-in information (secret question), contract information (contract end date), and primary user information.
Help article
View details about bundle offers, wireless rebates, rewards programs, and promotions.
Help article
If your AT&T Promotion Card hasn't expired, contact the Rebate Processing Center to cancel the lost or stolen card and request a replacement.
Help article
Learn how to check the current balance on your AT&T Promotional Card.
Help article
Review your promotions
Help article
If you’ve met the requirements for your specific wireless offer, learn how to submit the rebate form to receive your eligible AT&T Promotional Card.
Help article
Your service automatically ends 60 days after your balance expires.
Help article
Use a new payment method, choose a different stored payment method, or update a debit or credit card expiration date.
Help article
Learn how to view available and expiring Rollover Minutes if you’re on a legacy AT&T FamilyTalk or Nation plan that includes Rollover Minutes.
Help article
Learn how to find out what’s in your wireless plan, even if we don’t offer it anymore.
Help article
Find out how to add or update stored payment methods for quick and easy payments, AutoPay, or the one-click Pay Now option.
Help article
Enter a Star Service code on your phone’s keypad to make payments or get account and feature balances.