AT&T Messages Backup & Sync

  • Your messages backed up in the AT&T cloud: Your text and picture messages will be backed up in the cloud for up to 90 days. You can download your messages when you buy a new AT&T Backup & Sync-capable smartphone.

  • Text from your tablet, wearable, and computer: Because your messages are in the cloud, you can send and receive texts from a tablet, wearable, or computer using your mobile number.

  • Messages sync across your devices: Your message activity syncs in the cloud so you can keep the conversation going from your wearable, tablet, and computer.

 

See AT&T Messages Backup & Sync-capable devices

If you don't have an AT&T Messages Backup & Sync-capable device, you can still enjoy many of these features with AT&T Messages.

Send messages from your tablet, wearable, and computer

Now you have a way to keep the conversation going from all of your devices using your mobile number.

*AT&T Messages app for tablets requires Android 3.0.1 or higher. Standard data charges apply to app usage.

Learn more about AT&T Messages Backup & Sync

AT&T Messages Backup & Sync is a service integrated into your smartphone messaging app that backs up your text and picture messages in the AT&T cloud and syncs them to your phone. Also:

  • Messages stored in the AT&T cloud can be downloaded to a smartphone that supports Backup & Sync or AT&T Messages.
  • You can access your messages—and send or receive messages using your mobile number—from your tablet or computer at messages.att.net.

The first time you use the Messaging app on your smartphone, you’ll be given an opportunity to opt in to use the service. You can also opt in at any time from the Messaging app by going to Settings > AT&T Messages Backup & Sync. Once the service is running, you don’t need to do anything else. Your messages will be backed up in the AT&T cloud and will remain in sync with your smartphone.

Supported smartphones:

  • LG G3
  • LG G Vista™
  • LG G3 Vigor™
  • LG G Flex2™
  • LG G Escape2™
  • LG G4™
  • LG G Vista2™
  • LG V10™
  • LG G5
  • Samsung Galaxy Note® 4*
  • Samsung Galaxy Note® Edge
  • Samsung Galaxy Mega™ 2*
  • Samsung Galaxy ALPHA®*
  • Samsung Galaxy J3
  • Samsung Galaxy S® 6
  • Samsung Galaxy S® 6 active*
  • Samsung Galaxy S® 6 edge
  • Samsung Galaxy S® 6 edge+
  • Samsung Galaxy Note® 5
  • Samsung Galaxy S® 7
  • Samsung Galaxy S® 7 active
  • Samsung Galaxy S® 7 edge
  • HTC One® (M8)*
  • HTC One® M9
  • HTC Desire® 626
  • HTC One® A9

*Available via update. Check Settings then Software Update.

If you have the AT&T Messages service, but haven’t been using it, messages stored in our cloud will appear unread when they’re downloaded to your phone. After you read these messages on your phone, they’ll be in sync with the cloud.

If you have the AT&T Messages service, but haven’t been using it, messages deleted from your phone have not been deleted from the cloud. The first time Backup & Sync syncs with the cloud, you may see previously deleted messages appear in your inbox. Going forward, any message you delete from your phone will be deleted from the cloud.

Under certain rare conditions when a message is downloaded from the AT&T cloud to a smartphone that supports AMBS, a file attached to the message cannot be opened. If you are experiencing this condition, try these steps to open the file.

Step 1
From a computer:

  • Login to messages.att.net
  • Locate the message that contains the file that will not open
  • Forward the message to your email address
  • From your email service, download the file to your computer
  • Using file management software on your computer:
  • Locate the downloaded file; it will likely be in the Downloads folder named “emailtext.txt”
  • Edit the last 3 letters of the file name “emailtext.txt” to one of the suggestions below in Step 2

  • Step 2

  • Edit the last 3 letters of the file name “emailtext.txt” to one of the following:
  • Image files: “.jpg”, “.png”, “.bmp”, or “.gif”
  • Video files: “.mov”, “.mp4”, “.wav”, “.3gp”, “.3g2”, “.h264”, ".h263", or ".wma"
  • Audio files: “.amr”, “.mpg”, “.wav”, “.mp4”, “.mp3”, “.mp2”, “.3gp”, “.m4a”, “.mid”, “.aac”, or “.ogg”
  • Other files: vCard “.vcf”, Calendar invite “.vcs” or ".ics", PDF “.pdf”, Message “.msg”, “.pptx”, “.docx”, “.xlsx”, “.exe”, “.htm”, or ".bat"

  • Save the change to the file name and then attempt to open. If the file does not open, try another option.

    AT&T Messages Backup & Sync currently stores the last 90 days of messages in the AT&T cloud. Under certain rare conditions a message that resides in the AT&T cloud may not be downloaded to an AMBS smartphone. You can login to messages.att.net and look for the missing message. If found, forward it to your mobile number to get that message on your smartphone.
     

    If the message is not found or is older than 90 days, you can use the AT&T Mobile Transfer app to move messages from your previous phone to your current phone. Note, this could cause message duplication in the messaging app.

    If the messaging app on your smartphone states that messages will be stored for up to 90 days, that means that messages older than 90 days will be removed from the cloud backup but will remain on your smartphone. See terms for additional detail.

    You can access your messages—and send or receive messages using your mobile number—two different ways:

    If you have a special message that you’d like to save, just forward it to your email address from the messaging app on your smartphone.

    Backup & Sync is only available on supported smartphones. However, using the AT&T Messages Android App or messages.att.net on your tablet or computer will back up your text and picture messages in the AT&T cloud.

    Yes. As a user of the AT&T Messages Android App, your text and picture messages are already backed up in the AT&T cloud. When you opt in to use AT&T Messages Backup & Sync, your messages in the AT&T cloud will be downloaded to your new phone. You can access your messages stored in the AT&T cloud at messages.att.net.

    The AT&T Messages app cannot be used on a smartphone that includes AT&T Messages Backup & Sync.

    There is no monthly recurring charge to use AT&T Messages Backup & Sync.

    Your messaging plan rates apply for all sent and received messages whether you use the service or not. There is no additional per-message charge for message backup.

    For customers that opt into the service, all sent or received messages are automatically copied to the AT&T cloud for no additional fee.

    Data charges may apply for the synchronization of your messages to the AT&T cloud including:

    • Initial sync of messages between your smartphone and the cloud
    • Ongoing sync of message read and delete status between the smartphone and the cloud
    • Delivery of messages sent from a tablet or computer to your smartphone

    Message sync that occurs over a Wi-Fi network will not incur data charges.

    Yes, message and data plan rates apply. Additional information about international roaming is available at att.com/global.

    Here are reasons you may have received a message saying you’re not eligible to use AT&T Messages Backup & Sync:

    • Prepaid service is not eligible to use Backup & Sync.
    • If the account is not in good standing, the Backup & Sync service cannot be started.
    • You may have a message blocking feature on your account.
    • If your account is paid by your employer, the use of AT&T Messages may not be allowed.

    You can contact Customer Care by calling 611 from your mobile phone if you have questions about service eligibility.

    Yes you can. It is recommended that you use Mobile Transfer before you opt in to use Backup & Sync to avoid message duplication.

    If you no longer want your messages stored in the AT&T cloud, you’ll need to remove the service from your account. Removing AT&T Messages Backup & Sync will delete your text and picture messages stored in our cloud. These messages will still be available on your phone, but they won’t be available on your computer, tablet, or any app that accesses your messages stored in the cloud.

    To remove the service, choose one of the following:

    • From the Messaging application on your smartphone, select Settings, AT&T Messages Backup & Sync, then choose Stop Backup.
    • Log in to att.com/myatt or the myAT&T app and remove AT&T Messages Backup & Sync from the mobile number that has the Service.
    • Call AT&T Customer Care at 800.331.0500 or 611 from your mobile device.
       

    Note: Backup & Sync integrates into the messaging app of select smartphones and cannot be uninstalled. If you do not opt in or you removed the service, it will not use any data and will be idle until you activate it.

    From your supported smartphone, open the Messaging app and tap Menu > Settings > AT&T Messages Backup & Sync > Terms.

    Or you can find the terms at att.com/ambsterms.

    AT&T Messages Backup & Sync: Your text and picture messages are copied and stored in your cloud inbox so that they can be downloaded to a supported smartphone, and are available on your tablet, wearable, and computer. If you no longer want your messages copied to your cloud inbox, visit the AT&T Messages Backup & Sync FAQ for details on how to remove the service. Compatible device required. Standard messaging and data rates apply.