Frequently asked questions
You don’t have to cancel your service when you move, especially when it’s easier to just transfer your old service to your new address.
It takes only a few minutes to transfer your current service, or to choose another plan if your old one isn’t available at your new address. You can either do it online or contact a DIRECTV and U-verse moving specialist at 866.878.6332 . Once you tell us your preferred installation date, you will receive an email confirmation within 24 hours.
If you are moving to an apartment, condo or rental home, you will need to submit a Landlord Approval Form (LINK: www.directv.com/see/pdf/installationpermissionform.pdf) before we can install and activate your service.
Of course! You can upgrade or change your current service when placing your move order online or through one of our moving specialists at 866.878.6332 .
Whether activation fees are waived depends on your current service plan. If there is a fee, it would be the same as when you had your service installed the first time. Our DIRECTV moving specialists can confirm either way (866.878.6332).
Take your receivers, remotes and owner’s manual with you. When the technician arrives to set up your transferred service, he’ll take back what isn’t needed. However, if you have a DIRECTV dish, leave it installed at your old address.
If you’re transferring U-verse TV service, a technician must visit your new address. However, you may be able to install U-verse internet and phone service yourself. When moving DIRECTV service, a technician will deliver and professionally install a new satellite dish at your new home
If you take your old DVR with you then the same recorded programs will be there, ready to watch, once your transferred service is connected.
If your old service isn’t offered at your new address, our call center (866.878.6332) can help you figure out what’s available. Or, if you’d rather find out online, just begin a chat conversation with a representative.
We’ll check if it’s possible when you call us to move or add U-verse phone service.
To move your Lifeline service, you’ll find all the details at http://localization.att.com/loc/controller?ltype=res&prod-snip=res_lifeline. For help moving all your other AT&T services, call 1-800-288-2020.
Geographic and service restrictions apply to AT&T services. Call or go to att.com to see if you qualify.
BUNDLE OFFER REQUIRES 12-MONTH TV AND INTERNET AGREEMENTS. ADDITIONAL FEES APPLY.
Offer ends June 30, 2017. New approved residential customers only. Pro-rated Early Termination Fee (up to $180 for TV; up to $180 for Internet) and Equipment Non-Return fees apply.
$300 Reward Card for minimum purchase of U-family TV, Internet Basic3 Mbps and Phone 200 plans or qualifying AT&T mobility rate plan of $39.99 or higher.
Reward Card(s): Will be sent letter with redemption requirements. Redemption required within 75 days from reward notification mail date. Reward Card(s) delivered within 3-4 weeks after redemption to customers who maintain qualifying service(s) from installation date and through reward fulfillment. Card(s) expire at month-end 6 months after issuance. No cash access. For cardholder agreement, go to rewardcenter.att.com/myreward/agreementFSV.pdf. AT&T Reward Card(s) issued by U.S. Bank National Association, pursuant to license from Visa U.S.A. Inc.
All offers: Offers may not be combined with other promotional offers on the same services, and may be modified or discontinued at any time without notice. Other conditions apply to all offers.
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