When you move to a new neighborhood it’s important to get connected quickly and easily. Our online moving tool makes it easy to move your current service.
See how easy it is to move AT&T services
You don’t have to cancel your service when you move, especially when it’s easier to just transfer your old service to your new address.
It takes only a few minutes to transfer your current service, or to choose another plan if your old one isn’t available at your new address. You can either do it online or contact a DIRECTV and U-verse moving specialist at 866.878.6332. Once you tell us your preferred installation date, you will receive an email confirmation within 24 hours.
If you are moving to an apartment, condo or rental home, you will need to submit a Landlord Approval Form (LINK: www.directv.com/see/pdf/installationpermissionform.pdf) before we can install and activate your service.
Of course! You can upgrade or change your current service when placing your move order online or through one of our moving specialists at 866.878.6332.
Whether activation fees are waived depends on your current service plan. If there is a fee, it would be the same as when you had your service installed the first time. Our DIRECTV moving specialists can confirm either way (866.878.6332).
Take your receivers, remotes and owner’s manual with you. When the technician arrives to set up your transferred service, he’ll take back what isn’t needed. However, if you have a DIRECTV dish, leave it installed at your old address.
If you’re transferring U-verse TV service, a technician must visit your new address. However, you may be able to install U-verse internet and phone service yourself. When moving DIRECTV service, a technician will deliver and professionally install a new satellite dish at your new home.
If you take your old DVR with you then the same recorded programs will be there, ready to watch, once your transferred service is connected.
If your old service isn’t offered at your new address, our call center (866.878.6332) can help you figure out what’s available. Or, if you’d rather find out online, just begin a chat conversation with a representative.
We’ll check if it’s possible when you call us to move or add U-verse phone service.
To move your Lifeline service, you’ll find all the details at http://localization.att.com/loc/controller?ltype=res&prod-snip=res_lifeline. For help moving all your other AT&T services, call 1-800-288-2020.
Geographic and service restrictions apply to AT&T services. Call or go to att.com to see if you qualify.
$300 Reward Card: Offer for current residential customers who transfer their existing U-verse® TV plan (U-family or higher) to another eligible service address. Offer may not be available to customers already on existing U-verse promotions with a term commitment. Card redemption required. Offer ends June 24, 2017.
Reward Card redemption required: Reward Card delivered within 3–4 weeks after completion of your 30-day service requirement. Card expires at month-end, 3 months after issuance. No cash access. For cardholder agreement, go to rewardcenter.att.com/myreward/agreementFSV.pdf. Reward Card issued by U.S. Bank National Association, pursuant to license from Visa U.S.A. Inc.
Wireless Receiver offer: Current residential U-verse customers adding a wireless receiver when transferring their TV plan (U-family or higher) to an eligible service address before June 24, 2017, will receive the one-time $49 equipment fee and monthly receiver fee waived. After 12 months, a $10 per month* fee applies. Wireless Receiver: limit 2 per household; requires power and connection to TV. Range of wireless signal is limited. Go to att.com/freedom for details.
All offers: Offers may not be combined with other promotional offers on the same services, and may be modified or discontinued at any time without notice. Other conditions apply to all offers.
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