Frequently Asked Questions

Qualification

The Two Year Price Guarantee is a way for you to get one price for DIRECTV or U-verse TV service locked in for two years — including monthly equipment fees for up to four rooms and monthly HD DVR service fee. To get it, bundle a DIRECTV or U-verse TV package with another eligible AT&T service.

Eligible services include DIRECTV, U-verse TV, U-verse High Speed Internet, or U-verse Voice Unlimited North America home phone service.

No. Wireless prices are not guaranteed for any period of time under the Two Year Price Guarantee. Wireless can be added to DIRECTV or U-verse TV as a bundled service to enable you to guarantee your TV price for 2 years.

To qualify for the Two Year Price Guarantee you must have or add any two or more eligible AT&T services and maintain all services for 24 months.

You can qualify for the Two Year Price Guarantee if you purchase additional eligible AT&T services that result in a bundle. Eligible services include DIRECTV, U-verse TV, High Speed Internet, home phone service, or wireless service that results in a Double Play.

Yes, if you purchase new eligible service that results in a bundle. Eligible services include High Speed Internet, home phone service, or wireless service that results in a Double Play.

60 days.

Availability

Yes. All services may not be available in all areas.

Yes. All services may not be available in all areas.

Yes.

Yes, if the wireless purchase results in a Double Play with DIRECTV or U-verse TV.

Yes.

It is dependent on the new services that are added and the prices that are available to the customer at the time the Two Year Price Guarantee ends.

No, two years is the maximum price guarantee.

It is available until July 13, 2016.

Yes, and at any other participating retailer.

Disqualification or Cancellation

Your total price may change based on the prices of the individual service you choose, but the new price will be guaranteed for two years.

$180 prorated Early Termination Fee on U-verse TV and U-verse High Speed Internet. $480 prorated Early Termination Fee on DIRECTV. U-verse Voice does not currently have an Early Termination Fee.

You would be re-rated to the standalone or Double Play pricing and any eligible Early Cancellation Fees would apply. Current fees are up to $480 for DIRECTV and $180 for U-verse TV.

You can still get wireless service and we can determine if U-verse TV is available at your address.

All-Included packages include monthly equipment fees for up to four rooms and the HD DVR monthly service fee. If you'd prefer a non-DVR HD or SD receiver, you can choose a standard package but it will not include monthly equipment fees and/or the HD DVR monthly service fee.

No.