Flexibility to choose

Now there’s a more convenient and easy way to protect your smartphone, tablet, or laptop devices against loss, theft, damage, and out-of-warranty malfunction. For $29.99 a month you get:

  • Coverage for your AT&T mobile device, plus your choice of two additional, eligible smartphone, tablet, or laptop devices, whether or not they’re part of your AT&T account.
  • Declining deductibles, no-hassle claims, prompt replacement, and easy access to unlimited advanced technical support.

   Comprehensive protection for three devices

Replace it

Replace it

  • Protection for loss, theft, damage, and out-of-warranty malfunction.1
  • As soon as next-business-day replacement.2
Support it

Support it

  • Toll-free personalized, expert support for initial setup, help managing storage, battery maximization, and much more.
Locate it

Locate it

  • Find your devices with convenient GPS locate and alarm functions.
  • Lock and erase a lost or stolen device to secure your data.
  • Download Protect Plus app for your device.3

Declining deductibles4

AT&T is the first to launch declining deductibles. If you enroll in AT&T Multi-Device Protection Pack, AT&T now offers you savings on the standard deductible you would normally pay.

If you don’t file a claim for an extended period, we think you should be rewarded, much like a good driver discount. Customers that go claim-free for six months or longer can receive discounts from 25-50% off the standard deductible.

Declining deductibles are also available for customers enrolled in AT&T Mobile Protection Pack or AT&T Mobile Insurance.

Let ProTech support assist you

Contact ProTech support for expert help on initial setup, maximizing battery performance, setting up security features, and personalizing your smartphone, tablet, laptop, or other covered device.  

Call 888.562.8662 to speak with representatives who are available to help you.

  • Monday through Friday from 7 a.m. to 11 p.m. CST
  • Saturday and Sunday from 9 a.m. to 9 p.m. CST


See a complete list of issues and topics you can get ProTech support for.

Claims are quick and easy

To file a claim, call an Asurion representative for assistance.

  • Toll-free at 888.562.8662.
  • Hours of operation are Monday through Friday 7 a.m. to 11 p.m. CST; Saturday and Sunday from 9 a.m. to 9 p.m. CST.
  • Have the make and model of your device available.

For lost and stolen mobile devices, please contact AT&T Customer Care at 866.MOBILITY to temporarily suspend service and prevent unauthorized use.

30-day new device enrollment period

You must enroll your mobile device within 30 days of a new activation or device upgrade.

Frequently Asked Questions

AT&T Multi-Device Protection Pack covers mobile devices that are connected to the AT&T wireless network and non-connected devices such as Wi-Fi tablets or laptops. Once you select a primary device (a device connected to the AT&T wireless network with a post-paid monthly voice or data plan), you will be able to add two additional devices which may be either connected or non-connected. These additional two devices can be added at any time after your AT&T Multi-Device Protection Pack purchase (claims for non-connected devices cannot be made until 30 days after MDPP enrollment. You can add these additional devices by filing a claim, calling ProTech support, or downloading the Protect Plus app. For a list of eligible devices, visit www.att.com/mdpp.

Lost, stolen, accidental or water damaged, and out-of-warranty malfunctions, which could require repair or replacement on any of your eligible 3 devices.

While you’re enrolled in AT&T Multi-Device Protection Pack, ProTech support provides unlimited expert support for devices covered under Multi-Device Protection Pack, such as smartphones, tablets and laptops.

They can help you with initial set-up and customization, maximizing battery performance, managing storage, connecting to other devices and more.

Protect Plus must be loaded on your primary device to give you the ability to locate, lock and wipe your device remotely. Protect Plus for non-connected devices is not available at launch, but will be coming soon. 

Yes, a non-refundable deductible will be charged to your wireless account for each approved claim. Deductibles amounts are based on deductible tiers, and the standard deductible tiers for connected device are: Tier A $25; Tier B $75; Tier C $150; Tier D $225; Tier E $299 per approved claim depending on device model. Standard deductible for non-connected devices are $89 for tablet or laptop repair; $199 for tablet replacement on lost/stolen claims; $299 for laptop replacement on lost/stolen claims.

Declining Deductibles are available if you are enrolled and haven’t filed a claim for at least 6 consecutive months. Continuously enrolled customers who go claim free for 6-12 consecutive months save 25% off the standard deductible; and at 12 consecutive months or more save 50% off the standard deductible.

To file a claim, call Asurion Customer Care at 1-888-562-8662. Our hours of operation are: Mon – Fri 7am – 9pm CST; Sat – Sun 8am – 8pm CST. If your connected device is lost or stolen, you can contact AT&T Customer Care at 1‐800‐331‐0500 to temporarily suspend your service and prevent unauthorized use.

You are required to return your damaged or defective connected device using the prepaid shipping label provided with the replacement device. You must return the damaged or defective device within 10 days to avoid non‐return charges of up to $850.

If your device is lost or stolen, the requirement to return the device does not apply. However, if the lost device is found, you are required to return it by using the pre‐paid return label included with the replacement device.

The deductible is automatically billed to your AT&T monthly billing statement when your replacement device ships.

Six (6) shared claims between all three devices within any consecutive 12-month period with a maximum replacement value of $1,500 per claim.

Yes, claims are shared across all registered devices so you can use all six claims for one device.

There is no waiting period for connected devices. There is, however, a 30-day waiting period for non-connected devices. If a claim is made on a non-connected device within 30 days of enrollment, it will be denied. If a claim is made on a non-connected device more than 30 days after enrollment, it is considered an eligible claim.

Claims must be reported within 60 days of the date of loss.

A situation like this counts as three claims. Each lost or stolen device requires a separate claim. Only three devices can be registered at one time.

No. The devices must be owned or leased in your name.

As soon as next-day device replacement for connected devices. Claims may be fulfilled with new, AT&T Certified Like-New or other models of like kind and quality. To learn more about the AT&T equipment certification process, visit att.com/mobileinsurance. Colors, features and accessory compatibility are not guaranteed.

Devices which are not connected to the AT&T network (Wi-Fi laptops and tablets) are provided a repair or replacement (at the option of the Program Administrator). Devices will most often be repaired within 3 to 5 business days from the date Asurion receives the equipment.

Our goal is to fulfill claims with the same make and model. However, some models may no longer be available. When this happens, we attempt to match feature functionality and other device qualities when choosing a replacement.

Replacement equipment is provided for loss, theft, damaged and out-of-warranty malfunctions of connected devices. Claims for connected devices may be fulfilled with AT&T Certified Like-New equipment or other models of similar type and quality. Colors, features and accessory compatibility are not guaranteed. For non-connected devices, repair service and/or replacement equipment is provided (at the option of the Program Administrator). Six (6) claims within any consecutive 12 months with a maximum replacement value of $1,500 per claim.

No. The Coverage Certificate states that the replacement device will be of similar type and quality. The insurance program is independent of the AT&T upgrade program. You should contact AT&T directly to determine upgrade eligibility.