Normally you have 30 days to enroll. During open enrollment you can enroll your device even if you've had it over 30 days. Ends June 30th.
Your life is on your device—your photos, videos, contacts. With Mobile Protection Pack, you can relax and feel secure knowing you're covered.
When you need to replace or locate your device, restore your data, or get expert support, Mobile Protection Pack covers your device and the "life" you have on it1.
You have 30 days after activating your new device to enroll in Mobile Protection Pack.
AT&T Mobile Protection Pack includes:
Personalized device help with ProTech support
Secure personal content with the Protect Plus app5
Eligible devices and applicable deductible
1AT&T Mobile Insurance is underwritten by Continental Casualty Company, a CNA company (CNA), and administered by Asurion Protection Services, LLC (in Iowa, Lic. #1001002300; in California, Asurion Protection Services Insurance Agency, LLC, CA Lic. #0D63161; in Puerto Rico, Asurion Protection Services of Puerto Rico, Inc.), a licensed agent of CNA.
AT&T Mobile Protection Pack: Includes AT&T Mobile Insurance, ProTech support, and the Protect Plus app. Must enroll within 30 days of new activation or device upgrade unless currently enrolled in Mobile Insurance or Multi-Device Protection Pack. Monthly charges of $11.99 per enrolled number billed directly to your wireless account. Cancel any time. Devices: Requires eligible device with active AT&T wireless plan (excluding GoPhone®) in good working condition at enrollment. Deductibles: Standard deductibles apply and are billed to your account. Declining deductibles may apply based on eligibility. Coverage: Coverage for loss, theft, accidental physical or liquid damage, and mechanical or electrical malfunction after expiration of manufacturer warranty period. Claim limits: Two claims within any consecutive 12-month period. Maximum value of $1,500 per occurrence. Claims may be fulfilled with new or AT&T Certified Like-New equipment of the same or other models of like kind and quality. Colors, features, and accessory compatibility are not guaranteed. ProTech support: Available for covered devices only; support provided by AT&T Mobility LLC. Protect Plus app: Requires compatible phone or tablet with AT&T wireless service. Technical limitations may prevent certain features from working on all devices. App functionality requires device to be powered on and connected to the Internet. Data charges apply for app download. Accuracy, availability, and timeliness are not guaranteed. Protect Plus app provided by Asurion Mobile Applications, LLC. Additional restrictions apply. All applicable taxes and surcharges extra. For coverage details, as well as a list of eligible devices and deductibles, visit att.com/mppterms.
2Claims received before 6 p.m. ET can be shipped as soon as next day. Deliveries to Alaska, Hawaii, Puerto Rico, and the U.S. Virgin Islands can't be shipped for next-day delivery. Non-connected devices (applies to Multi-Device Protection Pack only) are shipped within approximately 3-5 business days from the date Asurion receives the device.
3A non-refundable deductible will be charged for each approved claim. Continuously enrolled customers who go claim free for 6-12 consecutive months save 25% off the standard deductible; and at 12 consecutive months or more save 50% off the standard deductible.
4Screen repair: $89 deductible applies. Limited to eligible devices in select markets. Same-day repair appointments available from 9 a.m. to 7 p.m. local time, subject to technician's availability in applicable service area. Claim must be approved by 2 p.m. local time to be eligible for same-day repair. Repairs are performed by an Asurion-certified technician and come with a 12-month warranty. Repairs may use new or refurbished parts and may contain original or non-original manufacturer parts and may void the manufacturer warranty. Declining deductibles don't apply to screen repair. Selecting the screen repair option won't impact customer's declining deductible eligibility. Some colors of eligible devices are not covered. Go to att.com/protectioncenter for a complete list of eligible devices and available markets, both of which are subject to change at any time.
5The Protect Plus app requires compatible device (excludes BlackBerry® 10, Windows® phones). Technical limits may prevent certain features from working on all devices. Lock and erase not available for iOS devices. App functionality requires device powered on and connected to the internet. Data charges apply for app download. Accuracy, availability, and timeliness are not guaranteed.
Free version of app with limited features also available for iOS/Android. The Protect Plus app is provided by Asurion Mobile Applications, Inc. For additional restrictions and full terms, visit att.com/protectplus.
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