AT&T Tech Support 360SM Backup and Go offers hassle-free online data backup with unlimited storage per computer. Key features of the service include:
For more information about this product, visit our Backup and Go product page.
Backup and Go provides unlimited backup, mobile access, and some document sharing features. Upgrade to a Premium account if you want to enhance your productivity and take advantage of the full range of collaboration features, especially if you work as part of a team.
The Backup and Go Premium subscription includes all the features in the Back and Go subscription, plus the ability to:
Each team member should have a separate subscription, or purchase guest privileges, for an additional charge. Team members are part of the same account/company. (Users from different companies/accounts cannot be part of a team.)
If you are a Backup and Go subscriber, you can get technical support by calling AT&T Tech Support 360SM Customer Care at 1-877-888-7360. Our technicians are available 24 hours a day, 7 days a week. You can also set up an appointment by logging in to your Tech Support 360 account.
Our technician can help you with questions or problems you may have with Backup and Go. Whether it's installation of backup software agents, setup and configuration, or restoration of data, our remote technicians are here to help. With your permission, they can remotely view your computer screen to troubleshoot and assist with any problem.
Backup and Go is designed with the following security features:
Once you decide what files and folders that you want backed up, Backup and Go continuously monitors these files for changes and backs them up automatically when they are changed.
To choose files for backup, or change backup settings:
On the PC:
On the Mac:
If the file’s folder or file type has already been configured for backup, then the file is just backed up automatically.
The PC and Mac agents both have Speed Control, which lets you control how much Internet bandwidth the agent uses, and when. If you find that large backups are slowing your computer, you may want to use this feature.
The PC and Mac agents both have Backup Status screens that display current backup activity.
Backup and Go saves changes to your files as they occur, as long as the agent is online and connected to the Backup and Go service. Each change is saved as a new version of the file.
Backup and Go saves hourly backups for the past 24 hours, daily backups for the past week, and weekly backups for the 30 days. The Backup and Go Premium account also saves monthly backups for six months.
You can find deleted files and folders in the previous versions history.
A version history is available for all files on your computer backup, as well as for files in your Projects.
Users of Backup and Go have the option to restore either current or previous versions of their content from the Backup and Go server to their computers. Note that you use the restore command for folders and the download command for a single file.
To restore folders:
Note: Our technicians are available 24/7 if you need any help with restoration. Call Customer Care at 1-877-888-7360, or set up an appointment by logging into your Tech Support 360 account.
Only backed up files are accessible when the computer is offline. Make sure that the files you want to access while the computer is offline are included in your backup selection.
Yes, you can back up data from multiple computers to a single account. However, subscription charges are applied on a per-computer basis.
Projects are online folders that are stored in the service. You can upload and copy files to Project folders to collaborate with other team members.
A team is a group of users who are created and managed as one logical work group in the Backup and Go service. Team members that have Backup and Go Premium, or Backup and Go Guest Account, can work together and collaborate on Projects.
Teams have administrators who manage the team and their account configurations and settings. Team administrators assign Guest accounts. To manage the team, administrators go to Settings and then select Team.
A Backup and Go Guest account allows a user to join a team and get access to Shared Projects. This is useful if a team of employees within a company wants to collaborate with someone outside their company. Guest users do not need to install the Backup and Go agent. Guest users cannot backup data from their computers.
You can create Web links pointing to your content in Backup and Go. For security purposes, Web links may be password protected and time limited. You can send Web links by email or SMS, so that others can access files remotely, from either computers or mobile phones.
When you log in to Backup and Go, the Dashboard is displayed first. Your Dashboard keeps your latest files, alerts, and shares all in one place right at your fingertips. With just one click, you can efficiently access, view, share, and send any file.
Your dashboard displays your key file activity. The most recent activity for the past 30 days is always visible at the top. Your new items and alerts are shown in bold. You can click each item to view information about it.
To take action on a file, move your mouse over its arrow to display the action menu, or use the command links. You can share, print, view, send, and take other actions with a single click. If an item is a share notification, you must accept it to access the shared content.
You can share a printer only with other Backup and Go members. To share a printer:
Yes, you can share files and folders with anyone by using the create link function. To create a link, select the file or folder, and then select create link. For security purposes, Web links may be password-protected and time limited. You can send Web links by email or SMS, so that others can access files remotely, from either computers or mobile phones.
When a team member shares a project with you, you receive an email and dashboard alert. To access the shared project, follow the instructions in the email, or just select the project from your Backup and Go account.
To manage your Projects, go to the Projects tab, and select My Shared Projects that contains all projects you are currently sharing with other team members. Select the manage sharing command.
To view and manage all public links, go to Settings, and then go to the Public Links section.
Backup and Go Premium allows you to print almost any document, regardless of its file type, to a remote printer, whether the document is one you've created, one that's been emailed to you, or one that's been shared with you.
You can only print on printers installed on computers that have a running Backup and Go agent software.
A print link allows others to print a file, even if they aren't a Backup and Go member or don't have the native software for the file. A link is emailed to the recipient. Upon receipt of the link, the recipient can access the file online and print it to their own computer's printer.
Setting up fax support is very simple. Click here to review an online step-by-step guide to setting up the service (PDF Download) (you must have a valid eFax account in order to set up fax support).
Backup and Go can be used with cell phones with a browser and a functioning data plan. Note that data charges are not covered by the Backup and Go plans and will be charged to your phone plan.
You can use Backup and Go from your mobile phone through the phone's web browser. Backup and Go has been optimized to make it easy to use with limited screen space and a wireless data connection.
Go to http://tech360backup.att.com from your phone browser and enter your username and password. If you login from a Blackberry you will also be provided a link to get the Backup and Go Application for the corresponding phone.
If you have a smartphone or a tablet such and an iPhone or an iPad, or an Android based phone or a tablet device, you can download the AT&T Backup and Go mobile app from the iTunes or Google Play app stores. The mobile app allows you to log in to your account and access all of your files virtually whenever and wherever you need them.
Most of the Backup and Go features available through your PC is also available on your mobile phone.
If you’re working with Microsoft® Outlook on Windows, or Microsoft Entourage on Mac, you will discover that these systems over time produce very large files. The nature of these systems is that their data files change frequently. It is normal that these files over time take up gigabytes of data.
To avoid spending your Internet connection bandwidth on backing up the same data over and over, Backup and Go limits the transfer of these frequently changing files. A frequently changing 1GB file is at most backed up every two days, a frequently changing 2GB file is backed up every four days, and so on.
On the other hand, if you store a large file on your computer, it is backed up almost immediately. Only frequent changes to the file are delayed.