LIVE ONLINE ASSISTANCE

Get more done with AT&T Virtual Experts
Shop, see product demos, ask questions, and service your business quickly with our live, online virtual experts.
Start video chat

How AT&T Virtual Experts help your business

No sign-up necessary

New and existing customers can start right away—and at no cost.

Save a trip

Connect with an in-store expert immediately—without interrupting your workday.

Your business, your call

We're here to talk through your business needs and offer solutions.

Shop with ease

Browse devices, view demos, complete orders, and more—we’ll do all the legwork.

Get started today

Select Start video chat

Enter your preferred phone number when our
chat portal opens.

Look for a call from us

Talk on a one-way video call with your virtual expert—
you’ll see the agent, but they won’t see you.

Enjoy a personalized experience

Get live, one-on-one service and support from your virtual expert.

Frequently asked questions
  • What is live shopping assistance?
    Live shopping assistance is a live, one-way video experience for you to talk with our virtual experts about the best device and unlimited plan for you.
  • What can a virtual expert do for me?
    Working with a virtual expert allows you to shop from your office, on the go, or anywhere you like. Our virtual experts can help you set up new service with AT&T, or add a line, and guide you through the process of picking out the best wireless plan and phone to meet your needs.
  • How long will it take to get my order?
    Orders are shipped to your home within 2-3 business days.
  • When is live shopping assistance available?

    Monday-Friday, 7am- 11pm CT.

    Saturday 8am -9pm CT

    Sunday 9am -8:30pm CT.

  • Why does it say no one is available?
    Unfortunately, due to high demand, sometimes all agents are already working with a customer. Feel free to check back with us later and we will be happy to assist you.