LIVE ONLINE ASSISTANCE
No sign-up necessary
New and existing customers can start right away—and at no cost.
Save a trip
Connect with an in-store expert immediately—without interrupting your workday.
Your business, your call
We're here to talk through your business needs and offer solutions.
Shop with ease
Browse devices, view demos, complete orders, and more—we’ll do all the legwork.
Select Start video chat
Enter your preferred phone number when our
chat portal opens.
Look for a call from us
Talk on a one-way video call with your virtual expert—
you’ll see the agent, but they won’t see you.
Enjoy a personalized experience
Get live, one-on-one service and support from your virtual expert.
- What is live shopping assistance?Live shopping assistance is a live, one-way video experience for you to talk with our virtual experts about the best device and unlimited plan for you.
- What can a virtual expert do for me?Working with a virtual expert allows you to shop from your office, on the go, or anywhere you like. Our virtual experts can help you set up new service with AT&T, or add a line, and guide you through the process of picking out the best wireless plan and phone to meet your needs.
- How long will it take to get my order?Orders are shipped to your home within 2-3 business days.
- When is live shopping assistance available?
Monday-Friday, 7am- 11pm CT.
Saturday 8am -9pm CT
Sunday 9am -8:30pm CT.
- Why does it say no one is available?Unfortunately, due to high demand, sometimes all agents are already working with a customer. Feel free to check back with us later and we will be happy to assist you.