AT&T Store Tucson Colonia Verde

My partner and I went into store on Black Fridy. % months later, we are still waiting for the store manager to follow through on their contractual promise of using a Black Friday for the phones we got on the elite plan to be billed as on they promised. We call and call, they still have not done what they have promised. It has taken us 5 months to rid our bill of $300.00+ of charges that 10 we never agreed to & 2) were never told of. The Manager has skipped out on us several times now. They refuse to do what they have promised us & has refuse to be held accountable for their unprofessional activities.

Took 5 hours to get 2 new phones and iPad. Vic blamed it on Apple’s server. But the staff admitted internet was very slow. We have always gone to Broadway and Wilmot location and have been very happy. Tanque Verde location was horrible. 5 hours? really?

Top notch customer service!!! Rylie helped explain my plan and set me up with a sweet deal!

My wife and I bought two new IPhones a few months back at this store. There were two people working in the store at the time; Jesus and Rylie. Jesus just sat like a bump on a log doing something on his phone (no real help at all), but Rylie absolutely saved the sale. I would have walked out if it were not for Rylie. She not only answered all of our questions, but showed us how we would be saving money in the long run by switching from T-Mobile to AT&T. At the end of the day, we walked out with two phones we were happy with, cases, extra accessories, etc. The five-star rating was EARNED by Rylie. She was polite, courteous, polite, professional and knew her stuff. We will only work with Rylie in the future!

Horrible experience. Purchased a phone, waited for 2.5 hours to transfer data, no workee. So, cancelled order BUT this store will NOT acknowledge that they still have the NEW phone and, per AT&T records, we are in possession of new phone. Store manager and owner refuse to make it right. Still using old phone and now unable to upgrade.