AT&T Store Tucson Oro Valley

May 6, 2022....My name is Don B., I live in Oro Valley.I have a Samsung Galaxy A12 phones. I used my phone today, and after several minutes on the phone, I noticed I could not call out. Every time I made a call the phone read discontent. I searched where the nearest AT&T store was and I found one at 7619 North Oracle Road 101 Suite. I made a short drive from my house to the AT&T Store. I got to the store about 6:15 on a Friday night and noticed a sign in the window posting the hours, and saw they close at 7:00 p.m. I thought I might be turned away, because they were to close at 7:00. I was greeted by Michelle, and she asked me what phone I had, I showed her and she told me to put my pin number in and she would take a look at it. I forgot to mention I had my phone in before with the same problem. She checked several things then she handed the phone back to me and asked me to try calling out. Yes, it worked and I thanked her and asked her who the other employees and techs were. I want to thank Michelle again for taking the time to look at my phone, Milton, who was helping some other customers, and Rey, who was off but I remember he was the one that helped me last time l brought my phone in. Great service, and a very nice, and helpful staff. Thanks Again, Don B.

I'm a 77 years old a Veteran, and live in Oro Valley, Arizona. My wife and I recently purchased two Samsung Galaxy A12 phones. I used my phone today, and after several minutes on the phone, I noticed I could not call out. Every time I made a call the phone read discontent. I searched where the nearest AT&T store was and I found one at 7619 North Oracle Road 101 Suite. I made a short drive from my house to the AT&T Store. They were quite busy for a Saturday afternoon. I was greeted when I arrived and was told we will be with you in a few minutes. I waited and after a short time, I was waited on. I talked with Rey one of their techs, he took my phone and asked me to wait and after a few minutes he returned with my phone and asked me to make a call, I noticed he had the problem solved and I was good to go. I want to thank Rey and the entire staff for making me feel at home. Great service. Thanks again to all. Don B.

Great customer service.
My name is Don B.,77 years old and a Veteran. I recently purchased a Samsung A12 smart phone and had a few issues, but a great phone. On Friday night I went to use my phone, I tried to make a call. I was disconnected after I stopped calling. I stopped at the Oro Valley AT&T Store in Oro Valley. I noticed a sign on the door that they closed 7:00 on Friday and I got to the
store af 6:15. When I entered the store I was greeted by Michelle one of the employees, I explained my problem and within ten minutes she had my phone up and working. I want to thank the entire staff, Michelle, Rey and Milton. I didn't feel rushed and they were all professionals with great customer service. Thanks again. Don B.

Deplorable, rude, condescending and clueless when it comes to customer service - this is NOT an AT&T Company store, rather a private business. When I enquired as to why my cell bill went from $155 a month to $225, then told me to call 611 as they could not review my account.
Really?
In Nov 2020, I took AT&T up on their $700 dollar offer, trading in my iPhone X on a iphone12 and was told I would be getting a credit each month, only paying for the service - the lied. I got only half the credit and it took over 6 months for them to admit their mistake. On top of that, the person selling me the phone "upgraded" my account to 5 lines w/o my knowledge (lowering the monthly plan) when in reality I only had 3 lines, again he lied; at worst, thats fraud but in retail, it's bait and switch.
I've been with AT&T 14 yrs, since the 1st iPhone came out and have referred and steered many friends to them - NO MORE.
I'm leaving for a better company.

Poor service from manager. Was only. Concerned with up selling plans and not at all looking to help with purchase of a new phone. Luckily I found another ATT store that was wonderfull.