AT&T Store Tucson Oro Valley

Poor service from manager. Was only. Concerned with up selling plans and not at all looking to help with purchase of a new phone. Luckily I found another ATT store that was wonderfull.

Horrible experience. Sales rep was doing an ok job until the Store Manager decided to unwelcomely Inserted himself into the transaction. He was rude (picked up our phones off the table without asking), caught him in a lie, and know very well that he instructed the sales rep to give false information. AT&T should be ashamed of having such an incompetent and unethical store manager. (I would list his name but he wouldn’t give it and was not wearing a name badge. We walked out, not giving them our business. Took our business to the AT&T store at Ina and LaCholla…Ken couldn’t have been more helpful and friendly. I had to out one star only because the survey required it. I would’ve rather given no stars.

David Lopez and his manager were very helpful when I recently upgraded. I had been given bad information when I called ATT at the number on my app. I didn’t upgrade in the store which I will never do again. David and his manager had to get very creative to undo the damage that was done. David was super patient, calm and professional and I appreciated his help. Not all the problems are fixed yet but we seem to be on the right track. If not, I’ll be back with an update and a lot less stars! Regardless it does not change the service I received from David. He kept trying to come up with solutions and he never gave up.

I must say as a at & t customer of 2 years(left sprint after 15years) i am disappointed w/ the service I have received at this location. I turned in my old phone as a promotion December 2020 & paid off the remaining balance to upgrade. I gave it to the manager Cecil, said he would ship my phone back. 3 months later I receive a charge on my account that I didn’t return it, reached out to Cecil & he provided me the tracking & told me refund should be reversed when I call customer service. I still have NOT received my credit & now this manager is not responding. I hope y’all get it figured out otherwise you’ll continue to be hearing from me until I have my credit.

Are you kidding me? The customer service is HORRIBLE here!! Besides bad attitudes from the staff, we were treated with disdain when we questioned the terms of the sale. After an hour of sitting and waiting for answers we finally cancelled our sale of a new phone and iPad. Think twice before walking thru their doors!