AT&T Store Beaumont Beaumont

I’ve been an AT&T pre-paid customer for awhile now. Recently I had trouble with my voice mail, not being able to save contacts and texts not going through. I spoke with AT&T customer rep’s few days in a roll and they advised I needed a new SIM card. It wasn’t just one rep that said it; it was several. I was told go to my local AT&T store ask employees to look up my records which they wouldn’t. First visit was told they didn’t have any SIM Cards, and don’t usually give them out. I went home made a call back to AT&T and was told to call them while in the store and the rep would explain what was needed to be done. The employee Tristan refused said persons buy new phones that have SIM cards in and rep’s over phone shouldn’t be telling us to go and pick up a new one. I had to drive to Redlands Store and THEY HELPED ME RIGHT AWAY.

The staff here is great. Clean store

Jonathan was awesome

Walk in to this store and had a wonderful experience Carlos and Michael were wonderful and great help

I’m sure this location has great customer service, but the fact that their hours are not correctly posted on the order status window or the Store Information page gives this location a 1-Star review. I was told yesterday on 4-18-21 by customer care that this location is open until 8PM, then told 7PM, then told that this location is closed on Sundays, THEN TOLD “I’m not sure actually let me call the location”. Don’t post hours that your stores are open if you’re not going to hold the stores to the posted times.