AT&T Store Covina Covina

Will not authorize purchase that was done online for store pickup

Just got off the phone inquiring about the new iPhone availability. Store rep seemed unenthusiastic said that they have none in stock, couldn’t check availability anywhere else. Didn’t invite me into the store to order or offer the website. Didn’t even know what carrier I currently have, no discovery questions were asked and I felt like a bother to him at the end of the call. Trash customer service

Poor Customer Service. The manager Daniel and staff need better training. The say one thing and offer do another. The don't understand their own prices and give you quotes but not accurate.
Please read other reviews on account. I called corporate on information shared of what I observed with the colleagues working in this store. I am cancelling my accounts Cable and cell phone service once I receive my return.

If I can give ATT Covina Store a '0' rating I would. I first went into the store and spoke to a manager "Daniel" which was earlier in the day. I was asking for upgrades on my two lines. He first quoted me my monthly bill would be $138, two dollars less than what I was paying for 2 iPhone and iPad. He also quoted me at $160 for 11 pro max. I told the manager I would be in later after my wife get off work to complete an upgrade.
I went in just after 5PM to discover the prices had changed. I was helped by sales associate Anthony and gave him the business card/piece of paper of Daniel quotes which he had given me earlier and they both went to the back to discuss office what was said. They both came out several minutes later and said it was for the iPhone 11. Then Anthony said they didn't add the IPad. Then Daniel stated he forgot to add that apologizing plus it was for on 64G and not the larger Gigs on the account which was more. I agreed and told him fine, which came up to $159.

Then the sales person said for both phones since I would have to return 1 phone I would be only charge a $76.87 for the taxes on the phone which was I agreed.
Then as Anthony started to program the other phone he again went to the back and spoke to the manager and said there would be $190 deposit for the other phone plus an taxes on the new phone with the total payment of $343.74 for 1 extra phone plus a $19 increase each month.
It went from taxes on 1 phone of $76.87 to $343.74. They wasted almost 3 hours of my time mainly waiting because they couldn't reprogram my old phone. After a couple hours I ask for every back without any changes or purchases. I finally walk out of the store after they had closed. I was extremely upset. I sure hope this doesn't happen to any other customer. They need help and obviously don't understand their own prices. The should not be quoting monthly fee's if they don't know.

I would strongly suggest going to another ATT store or try another service as I'm planning to do now. There is way too many other services such at Verizon, T-Mobil, etc.
You can bet I lost all faith with ATT, I will be looking for Internet, Cable and phone service, bank on that....….
I do plan on talking to ATT people leaders and letting them know my frustration, this was wrong.

Customer servive was extremely poor. Verizon wireless is excited to have me as a new customer. Im sorry but the manager on duty on 0803 needs coaching.