AT&T Store Laguna Niguel Laguna Niguel

Just went there at 1:00 pm and sign says "Closed".
Suppossed to be open till 6:00 pm

Had a horrible experience today, The employee that was helping me couldn’t answer any of my questions, and seemed to be lacking of basic knowledge to even be barley proficient at her job. I’m not asking for an expert here, just someone that knows their job.

I went in on Wednesday night (12/9) and I was defeated with a major issue and Brandon got straight to it and between him and the district manager (didn't get his name) they were extremely helpful and rectified my situation right then and there. I live in Mission Viejo and I would drive out of my way again for their service. ESPECIALLY in times like these. They also followed all govt mandated protocols currently in place due to covid-19 as well! They get 12 STARS!!!

We've been doing business with this store for over 10 years. Our company has a business account with AT&T, we will be switching companies after the awful incident we experienced at this store with one of their employees named Bobby. We waited for 30 minutes to be helped. There were only two workers and they both were busy with clients, the female employee came to us and told us that she could help us out in 15 minutes, she needed to do something else for the previous client that had just left, then she left to the employee only area. 1 minute after this, Bobby finished with his client and proceeded to help the person behind us, I told Bobby that no one had helped us yet, he turned around and said that his coworker was helping us, I told him that his coworker told us that she could help us in 15 minutes, he seemed frustrated and told us that he wasn't going to help us and to keep waiting, I told him that it wasn't right and that we would leave, he said "ok goodbye", I told him that we had our business account there and are loyal clients and his exact words were "I don't care". I've never in my life experience this type of service, I'm upset and frustrated with the way we were treated. We'll switch to a company that wants our business and actually "cares".

I haven’t even been in this location yet to shop phones, but reading the reviews only confirms what my family member experienced. She was going to upgrade to two new phones & was told by an associate that she didn’t need a new phone. My family walked out & drove to the Ladera Ranch store ( way out of her way). She explained how helpful they were & even explained ways she could save $$.

Is this location (Laguna Niguel) owned by AT&T or a franchise? Might be the problem if a franchise