AT&T Store Montebello Montebello

It's unfortunate I must even spend this amount of time leaving a poor review of the store manager's (Name: Mirsa) absolutely appalling behavior towards me this morning.

I was sitting with another AT&T agent with plexi-glass between us, both of us wearing masks when Mirsa the manager comes over from about 30 feet away on the other side of the store, to ask me to put my mask over my nose. I chuckled and complied. I have a short beard and as I'm discussing my issue with the very helpful AT&T agent in front of me, my mask keeps creeping lower and slightly under my nose again apparently. I wasn't even paying attention to it as we are trying to resolve my technical issue with a device. Mirsa interrupts our conversation in an extremely rude manor “SIR! I AM NOT GOING TO ASK YOU AGAIN. PUT YOUR MASK OVER YOUR NOSE OR YOU WILL HAVE TO LEAVE.” At that point I realize its just under the tip of my nose, I have not touched my mask, it’s slimply creeping lower as I’m discussing my issue with the AT&T agent in front of me. He doesn’t seem to have an issue at all and he’s in close proximity to me but with a giant plastic shield between us. At that point I leave on principal because I nor anyone else should be treated that way, especially by an ill-trained retail store manager.

I am a General Manager for a larger manufacturer so understanding customer service is a strong suite of mine; It’s a shame AT&T has such an unprofessional and rude person as their store manager. I will not be returning to this store on principal alone.

Store says it opens at 10 am. Waited until almost 10:30 am. What is up with that??

i can't believe what just happen,when to this store to upgrade one of my line,been client for more than 10 years never had a problem till today,i wanted to pay for the phone in full and representative said no you can't do that you pay just the sales taxes today and after a month you come and pay off the phone if you want,the phone was very expensive and i always pay for my phones in one payment but today this representative name Devin say no,I thinking of changing my business some where else and take my 6 lines ,ATT doesn't care of losing clients ,that's way they have those people working there so rude,very disappoint...

bad servicei can't believe what just happen,when to this store to upgrade one of my line,been client for more than 10 years never had a problem till today,i wanted to pay for the phone in full and representative said no you can't do that you pay just the sales taxes today and after a month you come and pay off the phone if you want,the phone was very expensive and i always pay for my phones in one payment but today this representative name Devin say no,I thinking of changing my business to to someone else and take my 6 lines because this place seen that don't care of losing clients with that service,that's why they have those people working there so rude,very disappoint...

Store was ok, but the lady who helped us was disrespectful. She always has a negative comment, to whatever we say. For example I told her "to please do this line first then I'll think about upgrading my phone." And she responded "I was not talking to you" SMH. please teach your sales staff manners, oops manners can't be taught at the office, it's taught at home.