AT&T Store Palo Alto Palo Alto

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Curbside pickup
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Map of 370 University Ave in Palo Alto
Get directions to AT&T Store at 370 University Ave Palo Alto, CA
Day of the WeekHours
MondayClosed
Tuesday10:00 AM - 8:00 PM
WednesdayClosed
ThursdayClosed
FridayClosed
SaturdayClosed
SundayClosed
In-store shopping
Request an Appointment

You can schedule an appointment at this store and visit on your schedule.

370 University Ave
Palo Alto, CA 94301
US

Our top priority is safety

  • Face masks required and provided

  • Employee health screening

  • Curbside service and touchless transactions

  • 6 feet social distancing environment

  • Continuous cleaning and hand sanitizing

  • Shopping hours for high risk individuals

Check out COVID-19: Our Response webpage for the latest information.

Because your security is our top priority
24/7 proactive security that helps stop threats before they get to you.
LIMITED TIME AARP OFFER
Learn how to get a $100 credit per line when you switch to AT&T and buy a new phone on a qualifying installment plan with an eligible AT&T wireless plan (min. $60/mo. before discounts).
IT DOESN’T HURT TO CHECK
Find out your eligibility to get a new line on installment or BYOD, it won’t hurt your credit score!
America’s best deserve our best
Military, Veterans & their families get our best pricing on unlimited wireless. Learn how to get AT&T Unlimited for less than $27/mo. when you get four lines.
AT&T Support
Having issues? Get help fixing common issues or learn how to contact us.

Special offers and new phones for Palo Alto

  • Smartphone
    Samsung Galaxy Ultra 5G

    Smartphone

    Learn how to get the new Samsung Galaxy S21 Ultra 5G for up to $800 off with trade-in.
  • iPhone 11

    SMARTPHONE

    Learn how new and existing customers get iPhone 11 for $10/mo. No trade-in required. Pus, SAVE even more when you trade in an eligible device.
    10.00
    /mo.
    Restrictions apply. Req’s 0% APR 30-mo. agmt. Well-qualified customers only.
  • AT&T Apple Watch BOGO

    Smartwatch

    Learn how you can buy one Apple Watch, and get $200 off a second Apple Watch!
  • iPhone SE

    SMARTPHONE

    Learn how new and existing customers get iPhone SE for $5/mo. Plus save even more with eligible trade-in.
    5.00
    /mo.
    Req's 0% APR 30-mo. agmt. For well-qual. customers.
  • AT&T PREPAID
    Prepaid phone plans in Palo Alto

    Prepaid Phone Plans

    Just open a new line on our $65/mo. plan and sign up for AutoPay & you’ll save $15 each month. Time for a prepaid phone plan in Palo Alto?
    50.00
    /mo.
    AT&T may temporarily slow data speeds if the network is busy. First month service charge and taxes are due at sale. One-time activation fee of $15 if activating in a store. Other restrictions may apply. See details
  • AT&T PREPAID iPhone SE (2020)

    SMARTPHONE

    Get the iPhone SE 64GB for $349.99 + $50 toward account. Limited time. Online only. First mo. svc. charge & applicable sales tax due at sale. Excludes upgrades. New customers will receive a $50 account credit after purchase and account activation. Other fees, charges & restr's apply.

About the Palo Alto Store

Authorized Retailer
Our Services
  • iPhone 12 & iPhone 12 Pro Max
  • Cell Phones
  • Wireless Plans and Setup
  • Phone Activations
  • Trade-In
  • Device Upgrade
  • Device Protection
  • Tablets
  • Wearables
  • TV & Entertainment
  • Internet
  • Bill Pay and Setup
  • Small Business Solutions
Our Location
Looking to purchase the newest iPhone, Apple Watch or Samsung smartphone? We have all your wireless needs covered with the hottest devices and matching accessories, including headphones, cases, screen protectors, wireless chargers and more. Our AT&T Store is in Palo Alto, CA. We're located at the corner of University Avenue and Waverley Street next to the Apple Store, CVS and Starbucks. Conveniently located off I-101, we serve the Downtown North and University South areas and surrounding neighborhoods. Not only can we help upgrade your device or wireless plan, but we offer fantastic promotions on AT&T TV, DIRECTV and U-Verse Internet! If your neighborhood qualifies for high-speed Internet, you could be eligible for AT&T Fiber. Our location is also Small Business Certified and eager to help your business get connected. We also offer buy online, pick up in store! Skip the line by placing your order online, then choose a time to pick up your new device on YOUR schedule. Click the Shop Now button to begin your online order.
  • iPhone 12 & iPhone 12 Pro Max
  • Cell Phones
  • Wireless Plans and Setup
  • Phone Activations
  • Trade-In
  • Device Upgrade
  • Device Protection
  • Tablets
  • Wearables
  • TV & Entertainment
  • Internet
  • Bill Pay and Setup
  • Small Business Solutions
Looking to purchase the newest iPhone, Apple Watch or Samsung smartphone? We have all your wireless needs covered with the hottest devices and matching accessories, including headphones, cases, screen protectors, wireless chargers and more. Our AT&T Store is in Palo Alto, CA. We're located at the corner of University Avenue and Waverley Street next to the Apple Store, CVS and Starbucks. Conveniently located off I-101, we serve the Downtown North and University South areas and surrounding neighborhoods. Not only can we help upgrade your device or wireless plan, but we offer fantastic promotions on AT&T TV, DIRECTV and U-Verse Internet! If your neighborhood qualifies for high-speed Internet, you could be eligible for AT&T Fiber. Our location is also Small Business Certified and eager to help your business get connected. We also offer buy online, pick up in store! Skip the line by placing your order online, then choose a time to pick up your new device on YOUR schedule. Click the Shop Now button to begin your online order.

What our customers are saying

  • full starempty starempty starempty starempty star1
    I don’t really like giving 1 star but this time it was really bad bad Bad costumer service. Today the worker who assisting me she keep texting and laughing, flirting on her phone while working hours.. For me,
    she is so rude. She don’t apologize her costumer for the delaying the transaction. And then sending me off without specific right information about what exactly going on why that my new phone could not successfully. I will understand if she respectfully explaining and do properly her job as suppose too. We are in covid19 situation so this behavioral i did not appreciate at all, especially is getting late and We’re getting hungry. I’ll understand if she let me, us know that she is struggling to connect the phone call with the technical support . So that me and my husband decided to go other time? Or to go to the other at&t store then. But she didn’t say anything at all and thats is make us frustrated.... We wait for an hour without politely sending us off....
    SHE WASTED OUR TIME....
  • full starfull starfull starfull starfull star5
    Amazing customer service. Shout to ED. Wow He is someone who cares about giving the best customer experience, and finding a solution right away. He literally spent hours helping figure out what was the best way to set up my account/ink to my old account/ now that I moved away from the Bay Area. Five starts to you ED!!
    Response from AT&T
    Hi! Thank you for your feedback and your business! We appreciate you!
  • full starempty starempty starempty starempty star1
    Store is closed at unexpected times during business hours and is impossible to coordinate with. There is no online indication that they are closed. Unacceptable customer service.
  • full starfull starfull starfull starfull star5
  • full starfull starfull starfull starfull star5

Cellphones, plans & accessories

AT&T PREPAID

Experience the freedom of AT&T PREPAID with plans that allow you to pay for usage in advance without tying you up in a long-term contract. Get unlimited talk & text in the U.S. and the data you need with no annual contract, no credit check, free shipping, and no activation fee for online orders. Shop AT&T prepaid phones for the premium brands you love or bring your own (BYOD) compatible device.

POPULAR SMARTPHONES

When you are ready for a new iPhone or any new phone, AT&T makes it easy. You’ll find everything from the latest feature-rich smartphones to devices for mostly texting and calling. Choose from the most popular brands like Apple, Samsung, LG, and more.

ACCESSORIES

AT&T has the accessories you need to style & protect your devices. Rugged phone cases & sleek phone covers and chargers to keep you powered up. We have adult and kids headphones and headsets to keep you connected to your favorite audio, and more. Get free shipping, free returns, and in-store pickup – just order online by 4pm and it’ll be ready within two hours.

Frequently asked questions

More locations in the Palo Alto area

Fast. Easy. All Online.

  • Get your order as soon as today

    Choose curbside pickup or AT&T Right To You at checkout for faster delivery, or select standard shipping.

    Standard shipping may encounter delays due to COVID-19 restrictions. Same day delivery subject to availability. Select areas only. See att.com/righttoyou for details.

  • Check your eligibility

    See if you're eligible for $0 down financing - without hurting your credit score.

    Req's 0% APR 30-mo. agmt. Well-qualified customers.

    Start shopping
  • Do it all, right from your phone

    Use the myAT&T app to shop the latest devices, track your orders, pay your bills, view usage, and more.

    Download now

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