AT&T Store San Diego 4s Ranch

Walked into the store and was greeted by such a smiley face her name was Nikki. I went in to learn about the new iPhones not sure if I wanted to buy one not. Nikki sure was helpful and by the end of the interaction I walked out with a new phone, case, and screen protector. I would recommend this location and Make sure you ask for Nikki!

I met with Nikki who was just incredible . My wife dropped her phone in the pool and she was able to help her not only did she help her but she also was able to help me upgrade my phone. Her service was impeccable and I would recommend anyone to come and see her at this location .

Possibly the worst customer service ever. I stopped by there to get a new phone and the 2 female employees started an argument amongst themselves about who was going to help me. I left. My husband, in a hurry, went to this store as it is close by. He phone needed replacing. Kevin gave him the new phone and told him to go home, download an app to transfer all the info from old phone to new one. My husband is not tech savvy and asked Kevin to help. He would not. What terrible customer service.

Nikki was extremely helpful and was able to get us the phones we needed in time for Christmas

The manager at your 4S store is rude and unbelievably unprofessional. As I was working with an associate (Nicky) to purchase two brand new iPhones, he coached her from across the store and admonished her for not being up to date on the current store promotions. It was very uncomfortable and the associate was embarrassed. She was doing a great job and took care of all my needs professionally and efficiently. While I was working on my order, another customer entered the store and asked the manager for help. The manager recognized the customer from a previous transaction and scolded the customer for asking for help with the same problem. He told the customer he should be handling his issues himself by calling customer service. The customer explained that he was back because the manager had helped him before. The manager said "I was being kind but it's your responsibility to take care of this." He was rude and condescending to the customer and told him to sit on the bench and said: "I will actually dial the number for you but you have to handle this yourself." It was awful to watch. I know your company is working to improve its customer service reputation but this store manager is not helping you achieve this goal. I was in the store on 12/4/19. This is a close community store and he should be replaced with someone who is actually polite and invested in the business.