AT&T Store Colorado Springs South Nevada Avenue

Worst customer service. I got a phone and the touch screen went out the same day, I went back the next day to get a replacement and the manager refused to help in any way, even though I was in the 14 day return policy. He said he called the district manager and the DM told him I wasn’t allowed to exchange it and needed to go through apple. Apple told me to bring it back to the store for an exchange. The manager still refused so I called an AT&T store down the street and they said bring it in and they’d exchange it since the Nevada Ave store gave me so much trouble. Never going back, the manager has no customer service professionalism.

I bought a phone at this location and they talked me into getting an iPhone 11 Pro saying I would get $300 off in $10 monthly credits. I let them know that was great because I was thinking of going down in my plan To save money. And by getting this phone my payment would even out with my current plan. After three months of not receiving the credit to my account I called the store to find out what was happening. They told me that I had to come in and see the manager. When I came in to see the manager, there was no greeting he informed me that he was just at lunch. Asked me what I needed in a very bland manner. He did not make conversation with me, asked for my ID and then just set it on the table without returning it to me when I asked if he was done he said yeah. I found his service to be rude and when he informed me I wasn’t getting the $300 because I went down in my plan he said it in a way that was in no way customer friendly. I am huge about customer service that is what I do every day and I have never treated a customer in the manner that he did. Especially if they just lost $300 you would try and do everything you could to help your customer. When I asked for someone who is of higher authority than him he stated that only he talks to his boss. What a wonderful way to treat a customer! If he has no one he is accountable to how can customers feel as if they are taken care of if they feel he doesn’t take care of them. I lost $300 and I would recommend go to a different AT&T store!! I’ve always done business with the one downtown and I will stick with them! Because I am treated like a person.

I went to the att store in south nevada in Colorado Springs. I upgraded my phone to in Iphone 11. The store manager and employee falsely advertised that I could get a month free of insurance for my device at no cost. However, I was charged for it. My wife is my witness that they did in fact promised that we would get a month free of it. I called att and they dare to say that it was a "misconception." That apparently me and my wife did not hear correctly. Well, I dispute that and claim it was a deception.

I am putting this comment here so nobody else gets fool. They lied about that. I am reporting this to the consumer bureau since I've been on the line with att for about 30 minutes and they cannot resolve my problem.

If anyone has any question about this or if this has happened to you please contact me. I'm planing on starting a case weather it is small claims or class action.

I wanted to see if this store had an item in stock do I tried calling ahead but the phone number listed on the website is wrong.

I went to this company because my old one felt more like salesman then offer customer service. I was very happy I came here. I will continue to come to this location