AT&T Store Edwards Edwards

This store would not let me trade in my phone (a $700 value) because they said I was two days late on the 30 day trade in policy. They claimed the policy said that the phone needed to be traded in within 30 days of the shipping date. This is not true. I pulled up the order that clearly stated that the phone needed to be sent back within 30 days of activating the new phone. I was within this timeframe, and they still would not take the phone. Long story short they would do nothing for me. I called ATT customer service later and they told me that the employees at the store were incorrect. So after completely wasting my time on some bogus power trip, I can trade my phone in.