AT&T Store Canton The Shoppes at Farmington Valley

Yesterday, 2/12 at 11:45 am I stopped into the AT&T store in Canton, CT. I was extremely disappointed in the service to upgrade my phone to an iPhone 12 PRO MAX. The salesmen were unprofessional, from never looking up from their phones when we entered the store to unprofessional dress of ripped jeans to mumbling and rapidly firing off questions. Please note the store had one other customer. After spending considerable time answering upsell questions I was disappointed to find they had no iPhone 12 PRO MAX in stock and was told they could not check other close stores that they could only provide me with a phone number to call. Leaving I made them aware of our dissatisfaction and received a fresh response. I immediately went to the busy Bishop Corner Store in West Hartford and Felix pleasantly greeted us and went above and beyond to ensure we had a good experience, the phone was readily available and he even made us laugh. AT&T you can do better to have consistent service and have more associates like Felix. Felix saved you a customer yesterday and I will continue to visit his store which was vibrant, welcoming with impeccable service.

Carson and Eric were knowledgeable about AT&T services and I-phones. Courteous and quick service. Would definitely recommend this store.

Absolutely the worst customer service. We walked in asking about upgrading an android. We were greeted with “I’m an apple expert”. He was in conversation on his phone and annoy that we were bothering him. So, we went from the Canton, Ct store to the Torrington store where we were positively greeted and all questions answered by a qualified sales person. Thank you, Steve Harbist. Absolutely don’t go to the Canton store. The
“sales people “ are the worst I’ve ever met.

Manager is lazy.

If I could rate it as a negative 5 stars I would do so. This store by their negligence ended up costing me an extra $100.00. They knew right from the beginning that there was an ATT error, but did not take the proper steps to correct the problem. After 2 hours on the phone eith customer service, and another 2 hours in the store, all they did was correct their orginal error, but since it took overnight to correct it in their system, the promotion period ended and they did nothing for us. Dont go to this store ever. When we came in, they told us to call 611 after we had just talked to customer service earlier in the afternoon. Any other store wpuld have called the customer service area that ATT has for the stores. This store manager was too lazy to do the work for his customers. Never go to this store in Canton, CT...There has to be better run stores anywhere else.