AT&T Store Canton The Shoppes at Farmington Valley

Too much to type in regards to the exceptionally poor customer service recieved by 3 employees and outrageous attempt to take advantage of my elderly mother. I will be calling corporate.

I stopped in the store understanding that I may have to wait. Only two customers were in the store when I arrived, I though great this will be quick. A customer walked in the door a minute behind me and got the attention of the sales associate. A third sales associate came out of the back walked across the sales floor and picked up a snack and went back. I was never acknowledge that I was there and I left after 10 minutes.

I’ve been here for an hour and a half and still not been seen. Don’t come here.

The actual store manager would not even get off his stool to talk to me or the associate. He sat and drank his “big gulp” and later said”I don’t have a button for that,” when I had a concern. Not at all pleased

I had ordered a device online for in store pickup, on a Saturday night. I was unable to get to the store on Sunday, so I went in around 11:30 on Monday during my lunch break. When I walked in I saw 3 different associates sitting with people at tables. No one was at the counter. I stood there for about 10-12 minutes before I was acknowledged. I was standing under the Express online pickup sign. During this wait there were also 2 other customers wondering around the store, with out any acknowledgement. Eventually someone stood up from one of the tables and began to talk to the customers in the store. She asked me how she could help me first, and I told her I just needed to pick up my device. Then she spoke to one of the other customers and but their name up on the board.This person then walked into the back, I assumed to get my device, She came back out fairly quickly empty handed and told me it would be a 15-20 minute wait. I did not need assistance setting up my device. So I asked, why I need to wait? I just need to get my device and go, that is why I ordered online. She went in the back again I assume speaking to someone, and then came back out saying I would have to wait still because it is a transaction. So I asked "What if I wanted to cancel my online order, I did not order online so I had to wait 30-40 minutes" . She disappeared again and when she came back I was told "That would be fine, we could cancel it" . I left the store and when I got back to work, I used the online customer service chat to see if I could pick up my device at a different location. I was told that would be difficult because the device was already ready, so I would need to cancel the order and re-order my device.The person I chatted with online convinced me to try and go back to the store. They spoke with the manager, and was able to schedule me a specific time to go back in. When I arrived back at the store at my scheduled time, My name was already up on the board, and someone helped me right away. They asked if I needed any assistance setting it up, I said no. They powered it on to make sure the device was all set. And I was on my way.So round 2 of visiting the store, I was in and out in 5 minutes, the way I should have been the first time I arrived.I am disappointed that I had to involve customer support to get the service I expected.