AT&T Store Winsted Shops at Ledgebrook

Awful, I was treated terribly by Osmond and he basically threw me out of the store. My mother bought a new phone the day before and barely any of her info was transferred correctly. I went down to the store after my mom called and tried to find out what she could do and he rudely told her he could not deal with it, he was too busy, and that “everyone who has an Apple knows how to transfer their data” and hung up. I just wanted to help figure out what we could do to get her new phone that she just purchased from that Winsted store up and running for her work week on Monday. Despite the fact there were no other customers in the store he did not give the slightest effort to provide any sort of customer service or advice. He told me it was above his “pay grade” to help me. He also told me some awful personal insults after I asked if I could speak to his supervisor. After which he told me to leave and he refused to help me. I left the store severely emotionally a wreck. I don’t know what’s going on internally at this store but there was zero professionalism and zero regard for manners or how to treat customers. My mother and myself have been going to this store since it was Cingular back in the early 2000’s. If you are getting a new phone and might need some help with the transfer of data you may be better off going to a corporate store either in Torrington or Canton.

If you value honesty and integrity in a business, do not shop here! They do not honor their promotions, and you will pay far more than what they promise. Do yourself a favor and call ATT directly.

I’ve been an AT&T customer for over 12 years. The sales manger Mathew was very helpful and friendly. I told him what I was looking for and he made sure I got what I needed without spending a fortune. Great customer service!

Best experience I’ve had with my phone service. Hands down. Mathew went above and beyond and took care of everything I needed. Wish I found this place sooner. Highly recommend!

Osman was very friendly and went way out of his way to help upgrade and setup my phone.