AT&T Store Winsted Shops at Ledgebrook

I went in for help activating my iPhone 11
Which was mailed to me from AT&T business acct.
I went to the Canton location which was a waste of my time, they said i was all set but I wasn't.
I went to the Winsted location and the two gentle men said they normally don't help set the phone transfer up. But they did..
They went way out there way to help me as my old phone had not been backed up for some time. They were awesome, they could have sent me to the Apple store but didn't. They were great! I highly recommend them.

This store is the worst store around. The cashier is is osman was the rudest person in my 57 yrs of life. I just bought a phone case for my new I phone and it didn’t fit so I went back to get the right one and tells me the ID number is incorrect and didn’t buy the phone case here!!!! I told him I just got it yesterday. He told me to get out of the store!!! Omg! I was sooo insulted...never ever have had this much trouble.... very rude this osman B

Awful, I was treated terribly by Osmond and he basically threw me out of the store. My mother bought a new phone the day before and barely any of her info was transferred correctly. I went down to the store after my mom called and tried to find out what she could do and he rudely told her he could not deal with it, he was too busy, and that “everyone who has an Apple knows how to transfer their data” and hung up. I just wanted to help figure out what we could do to get her new phone that she just purchased from that Winsted store up and running for her work week on Monday. Despite the fact there were no other customers in the store he did not give the slightest effort to provide any sort of customer service or advice. He told me it was above his “pay grade” to help me. He also told me some awful personal insults after I asked if I could speak to his supervisor. After which he told me to leave and he refused to help me. I left the store severely emotionally a wreck. I don’t know what’s going on internally at this store but there was zero professionalism and zero regard for manners or how to treat customers. My mother and myself have been going to this store since it was Cingular back in the early 2000’s. If you are getting a new phone and might need some help with the transfer of data you may be better off going to a corporate store either in Torrington or Canton.

If you value honesty and integrity in a business, do not shop here! They do not honor their promotions, and you will pay far more than what they promise. Do yourself a favor and call ATT directly.

I’ve been an AT&T customer for over 12 years. The sales manger Mathew was very helpful and friendly. I told him what I was looking for and he made sure I got what I needed without spending a fortune. Great customer service!