AT&T Store Wilmington North Wilmington

Bad service - signed up for new service to transfer my plan with another provider to AT&T. Took nearly two hours if not more to setup the new phones. After that, I discovered that I had to call my previous carrier to unlock the phones; I was never advised by AT&T to do this. In the meantime, the other three lines had no service. I had previous carrier unlock the phones the following day, but one of the phones was located in another state and no hard SIM card could be installed without physically flying it to him. They gave me an e-sim card to text to my son. However, after calling customer service, I learned that they had to match the e-sim card with the phone. Again, expectations were not met. Spent more than three hours on the phone with AT&T. Tried calling the rep that helped us and voice mail says it is not setup. Sent text messages and no messages were returned. As of now, my son's phone is still not working which is leading to a very frustrating experience. Had I known, I would never have left my previous provider and seriously considering closing the AT&T account. If this is how new clients are treated, I can only imagine how it will be after my relationship is established and I have paid them their fees.

Client service via 800 number is trying to be helpful but still no resolution!

DO NOT SHOP AT THIS LOCATION OR AT&T AT ALL!! I have taken many hours of my own time trying to get my bill corrected that the sales rep (Bart) and manager (Matthew) agreed was their error. This has been ongoing for 4 months and is STILL incorrect and I have not been credited as promised. It has been a struggle to get responses and nothing but false promises. Apparently anyone I contact at AT&t customer service can't help either and transfer the call to multiple incompetent associates and ultimately tell me I have to work with the store. SCAM!

Great Customer Service, Kahlil was very polite and helpful during my visit. My appointment was on time, and I didn’t have to spend a lot of time in the store. I have visited this store for years and never had a problem or bad customer service.

This was my first visit to this store, and Jordan gave excellent customer service. He was patient, explained everything in detail, answered all my questions and helped to switch data from my old phone to the new one. He offered tips and suggestions, and I was very pleased with his service.

I would not hesitate to recommend him, and this store.

Kevin is fantastic. He solved for me in 10 minutes what customer support couldn't do in over 4 hours of phone calls. He was knowledgable and quick. The store felt clean and safe. Thank You!