AT&T Store Edgewater Edgewater

I had had the The worst service!!! First I went to store at 11”ish there was sign on door that said be back at 12:45. I went back at 2pm I was looking for a jack to put in computer for my corded ear buds. The man gave me an old pair of headphones I started to say I didn’t need a new set. He told me that’s it. Then I said I’ll bring them home see if plug fits he said I can’t return them I asked why he said you’ll put them in your ears. So I went to open untapped box he told me I could do that I said I just wanted to see size of plug. Then I asked him why he was being so rude. He told me I’m not selling you anything get out.. I’m not a kid in work customer service and ive never been so insulted.

BEWARE NOT A REAL AT&T STORE! Independently owned and filled with scammer employees who will promise promotions, bill you for extra services, and then deny any knowledge of doing so at all cost to you.

I always heard it was that way, but recently had the displeasure of finding out myself.

BEWARE NOT A REAL AT&T STORE! Independently owned and filled with scammer employees who will promise promotions, bill you for extra services, and then deny any knowledge of doing so at all cost to you.

Destiny was great. She helped us out and was extremely helpful and knowledgeable. It was a very pleasant experience thanks to her.

I visited this location to get the screen protector replaced after it broke on my iPhone 11. The screen protector was purchased at the same time as my phone and is an AT&T brand “lifetime free replacement” screen protector. When I purchased the phone and the protector, the salesman informed me that I could return to any AT&T location and they would simply replace the protector free of charge, but unfortunately today I found this to not be the case. The employees informed me that they did not have any replacement screen protectors in stock. I inquired as to how we should proceed and asked if they could order me a replacement. I was informed that they were unable to order me a replacement and I could feel free to check back on another date to see if they happened to have any in stock at a later date. So I should return daily and see if their stock has changed with no notice? She then proceeded to ask me if I would like to have another brand’s screen protector installed instead, to which I inquired if it would still be covered by the “lifetime free replacement” I was promised upon my initial purchase. She responded that it would not be covered by the initial purchase of my protector but I was welcome to purchase the new protector at full retail price. I politely declined and will not be purchasing other AT&T branded products or returning to this location in the future.