AT&T Store Fort Myers Gulf Coast Town Center

I needed to switch phones and had a couple issues. Ended up having to come back and had two different people help me - Jamel and Josh were both very friendly and helpful and answered all questions and got me set up!

We came into this store for a possible upgrade. Somebody from att rep met us with "NO" greetings at all. I told the sales rep that we are here for a possible upgrade. He left us and got his gadgets and not even INVITED us to seat of even told us to follow him. So me and my wife waited and we saw him on one of the counter busy connecting the wires from whatever gadgets he has with not even a single invitation to let us seat down. He then started ask about what kind of phone we wanted. ask my drivers licence then left again and took a phone from wherever he gets it. With my very surprise that he even not mentioned any single options if we wanted to change our plan, mentioned about promotion and etc. The rudest thing we've experience is he not even looking to us as if we bothered him why we are there. I am calling for the attention of whoever the manager in this att retail store that this person needs to be educated about customer service and not to expect that all customers coming into this stores know about everything what you have.We left the store with very bad experienced and promise not to come back this store again. I will not recommend this store based on my experienced.

I do not upgrade yearly. The first time I walked into the store, I was greeted promptly, even though it was interrupting other work. The store employee answered all questions, recommended products asked about, set-up the new phone from a back-up, laughed at the right places, and made adequate small talk.

Store was well stocked and nice and clean - there was no customers other than me, the gentleman who helped me was awesome.

Went through two employees and after 30 minutes they tried three different cables and couldn’t make them work.