AT&T Store Ft Lauderdale South Harbor Plaza

Unaware that this was a THIRD PARTY retailer and not an official ATT store, I was completely misled into signing up. Having been told my plan would cost $45/ month and having signed paperwork that clearly stated this, I was put on a plan costing over three times that. Conveniently, my number was not properly registered under my husband’s plan so I could not access the website or app. The customer care number had a 45 minute hold time and after several attempts to call where I was hung up on, I gave up trying to contact ATT about the technical issues.

The first time I realized I had been conned was when I got my credit card charged for $153, 5 weeks later. By then, I had no recourse but to pay $700 to get out of the contract. ATT did not offer to help and the kid at the store implied that the misunderstanding was mine (despite being presented with copies of what I signed). I am left not knowing whether I was deliberately misled, or whether the kid at the store was incompetent in his understanding of the particular plan we had. Either way, I recommend visiting the ATT store on federal instead as you will be dealing directly with the company’s employees. I’ve ended up paying double what a new iPhone 11 would cost, for a service that has been poor.

My family are switching to Verizon.

09/22/2019
I was there for more than 2 hours waiting after reading a sticky note on the glass that said “out to lunch be back in 30 mins.” But they never came back.

Got everything I needed in minutes along with all the information for my new Internet service .

Great Service, was in and out the store quickly and had a wonderful experience.

Super service by representative who wanted me to be satisfied.