AT&T Store Key Biscayne Key Biscayne

They made a mistake when I purchased a phone and when I returned to have it corrected they denied manager was there (he later came out) and in order to avoid having to refund me the money they called police to issue a trespass warning. Police even tried to reason with them. All this is recorded and will be followed up on. They would grab their crotch to insult me even in front of police, they are very classy! For your sake avoid this store at all costs!!!!!!

6/8/2020
Sabrina-SJ491E
AT&T Miami Office
Review
Survey


I had the pleasure of speaking to Rep Sabrina SJ491E. Miami Office
'This' Representative knows the True Value of Customer Service. She is a Highly Capable person. I called AT&T to ask about the Internet Sales or Promotions that I usually get in the mail. Rep Sabrina SJ491E took the call. She was Welcoming and Unfailingly Polite. (Old Fashioned Manners in Danger of Dying Out). She spoke with Clarity. Her interest in my 'too' many questions was meaningful and unexpected. She was obviously committed to ensuring that I would be satisfied with her assistance and my experience as an AT&T customer. She demonstrated respect for what I had to say, at different times she was attentive and supportive, answered all of my concerns in a timely manner. She gave me the information I needed, and the advice I asked for. I was particularly impressed with her Personal Endorsement of AT&T'S other Budget Friendly Products. In every respect, I had a positive experience. Representative Sabrina_SJ491E
is a Stellar example that her coworkers should imitate and AT&T should appreciate..this confirms that AT&T is committed to providing each Customer with the Highest Caliber of Customer Service, an Act that Demonstrates a Genuine Desire to Satisfy, if not Delight, their Customers. AT&T is fortunate to have Representative Sabrina as one of the faces representing it's Company..The opportunity to contribute to her growth with my feedback, was a valuable experience, and the experience allowed me the opportunity to create a more personal relationship with AT&T.

Respectfully Submitted
GMarie H.
New Orleans

Yelp Miami
Cc:Google Local Guides-Miami
Corporate

Had flown in from Mexico with my damaged device, came in and these guys went above and beyond to make it stress free and help me recover all my data from my business meetings, small location but great service.

Terrible customer service experience here at the KB store. Store Manager incredibly rude to
My mother who just wanted to know about setting up the iPhone she had purchased there. The manager and employees should realize that they’re are in the service industry and being rude means customers will go somewhere else. By all accounts from others I have spoken to on the Key, these ATT employees do a terrible job of representing the company. I wouldn’t send anyone to this store.

This helpful staff was able to overcome all of my tech issues to get my phone set up and ready to use. An earlier experience at a different store had me walking out in frustration. These gentlemen couldn't have been nicer, more accommodating or professional.