AT&T Store Lakeland Lakeland

This was the WORST retail experience I have had since this lockdown. These people are militant! I will never darken their door again, as I received exceptional service at the Lakeside Village store, which apologized profusely on behalf of the north side. Not their fault, so unnecessary, but they truly understand the customer is number ONE.

Poor start to service! We tried to port our Sprint numbers to AT&T online but it sent us to a Representative. We were told that we would receive the $300.00 Gift Card per line but now being told we would only receive it if we ported our numbers online. AT&T system would not allow us to so now we are not getting what was promised. If your system won't allow completion of online Port-In and YOU tell us we will get the card, then do the right thing and keep your word! (Not store related. Service in general over the phone.)

My son who has autism recently moved from Fort Lauderdale to Lakeland and was having several phone issues. Ana was very diligent, patient, and knowledgeable and fixed all of his phone problems. She was very kind and is a great employee! Thank you, Ana!

Excellent and friendly service, Agent could not have been more helpful. Had me up & running in only a few minutes, great experience!

We went there due to my fiancé needed her voicemail set up. Ana set up her voicemail but whatever she did all my voicemails were erased! I didn’t notice till that night. Went back next 2 days and spoke with 2 different people. They didn’t tell me any answers why. They acted like they could give a darn ! I almost canceled my service, you made the mistake and erased my vm yet you don’t wanna take accountability and try to fix it. They were special sentimental vm. I can never get back. Very upset customer, I’ve been a LONG time customer, We almost purchased 2 brand new iPhones. We are now thinking of other options