AT&T Store Lantana Lantana Shopping Center

Go to any store but this one. The store in Boynton Beach is just 4 miles away.

I walked in and the short nerdy dark-haired guy didn't even get up from his chair and asked, "here to pay your bill?". I said no, I'm here to return a phone I just bought online.

He rudely told me he could not help me with returning the phone, but maybe I could try another store (still not bothering to even leave his comfy chair). I walked out in a huff because the rep I had spoken to on the phone the day before said I could return it to my local store.

I then called ATT from my car in front of the store and the rep asked me to go into the store again so she could speak with him about erasing my phone so I could return it by mail. He refused to speak with the ATT rep (he told me he was not allowed to, but she later told me he lied).

She also said I should report him to ATT as she heard the entire exchange and thought it totally inappropriate with regard to dealing with a customer). I plan do so and also to leave ATT because of this type of confusion and "beyond poor" customer "service". More like customer dismissal. 'Nuff said.

Just got done working with Chris. He was exceptional. Great knowledge, ability, and personality. definate greater than 5 stars

Great customer service by Carlos

Thank you Euan for your hard work in trying to help me resolve my Business line problem. God Bless you for your patience!!

I stopped by this new store to ask a question about my Samsung Galaxy 10 phone. The technician I spoke to greeted me at the door and offered me a seat and said she would be happy to answer any questions I had. She was extremely helpful and resolved my issue within minutes. This is a great store.